Kodak — poor product. replacement

Apr 24, 2018

Updated by Raj Dsouza Purchased a Kodak tv in nov 2017 from Flipkart, within 5 months the tv stopped working. after several calls to Kodak customer care, the mechanic visited and declared that the mother board is gone bad. we have also purchased extended warranty of two years on their suggestion. its been a month now we are following up with Kodak tv (licensee super plastronics Pvt ltd), they keep informing the motherboard is not available. Flipkart has informed they are only a selling portal, they are not liable for product defect. Its like fooling a common man with a cheaper price tag. I can understand if the product is old and the spare parts are unavailable, but kodak has launched the product last year, how is it possible they cannot replace the mother board. after going through lot of grief with this company I finally decided to complain. my Kodak repair service ticket id being 8d3-34422mbscjc-5094814 for your reference. thanks