Kodak Complaints & Reviews

I was purchasing a Kodak company tv from Flipkart and that tv was screen black out within 3 months. After that I complained Kodak company for replacing that . But the company told me it will be replaced within 3 days but now I am waiting for 6 months (previous year 2024)of replacement waiting period time. It’s didn’t replace, when I call the company didn’t respond properly always say please wait…
I call Kodak customer care [protected] but they always say wait…
Please provide proper details.
This company too much harassed me for this tv replacement
I wanna complain filed against this.
Please help

On 30th October 2024 my tv display get blank..and it's under warranty..i complin about it on kodak tv consumer care..then they registered my comlain on 2nd nov and told me a engeneer come my home and inspection it..the on 9th nov said the tv will be replaced and it will be dispatched in 7 to 10 days..then they send its.. partner jeeves warehouse on 22nd nov.. they told me on 27th nov..and then there are no update on my tv . When i contact them everytime they said me that..
We would like to inform you that we have already highlighted this to our concerned team and they are working on the same. Kindly allow us some time to get this resolved. From past 20 days... please help me

Not working my tv I am complaint September 27 complaint but today not solved my problem any complaint

Customer service help desk is very rude and cut the call. Contact no.[protected]

Dear sir / madam

I have a purchase Kodak tv CA pro 55 inch date on 30/10/2023 but when the stream any video then automatically any time restart/off TV and I have already complaint to kotak date of 11/11/2023 but not any clarification/ Responsed by kodak Team.

So I will request you kindly resolve this issue as soon as possible.

I had got kodak smart TV last October and with in 6 months I started getting issue with my tv, and from then I am trying to get resolution on this I am still not getting any kind o[censored]pdate from the company, I am following up on email from last 3 months and I don't see any proper response from them.

मैंने नवंबर 2022 में कोडक एलईडी टीवी 32 इंच की खरीद की थी, अब वो टीवी खराब हो गई है या ठीक से इस्तेमाल कर सकती है, कंपनी के कस्टमर केयर में फोन किया तो वो मुझसे पैसा मांग रही है, जब कि वो वारंटी के तहत है

We bought this TV on 05/10/2021 via Flipkart. On May 4th 2023, we registered a complaint for the single line that is appearing in the display. Service person visited our place and told that TV display is not working as expected and it will cost around 18K to replace the display.
We got the point that my TV is out of warranty and I have to pay charges for the same.
We are not buying your product for small amount, we have paid 26K for this TV and it is huge amount for us. Is this the kind of product that you will be delivering to us for this much amount.? As soon as the warranty is completed, the TV is not working. I wont write it if my TV is more than 5 years old and I can at least console myself that it was running for these many years as it is electronic product.
I called to your customer care to express my concerns and they are also not willing to hear customer's concerns.
I need refund for the TV as I wont be able to trust your brand anymore.

I purchased a tv from Flipkart after 2 months i got display problem.jeeves expert visited trying to install wrong part and said i had to for the part.i had sent lit of mails to customer care and they are not responding it's been 4 months

I bought a tv from Flipkart site and the tv got problem i got warranty but they are not responding

I purchased a LED TV 40 inch from Amazon it is stopped working after 1 month I raise the complaint I sent the email as well to customer care of Kotak one technician came and said it will be replaced in 4-5 days. But no one came yet I have been following on the same mail for more than a month I have send multiple emails they always reply that the new product will be delivered in 4-5days.

After one month of purchase, th tv stopped working. I raise the complaint to customer care and also send the email. One technician came and said it will be replaced. It's been more than a month I have been following in the same email but there it is not getting resolved no one has come yet to replace TV they always says someone will come in 4-5 days but no one is coming.

Hi,
I am trying yo search for
Netflix app but is not showing up anywhere,
Neither on google playstore or nor in google.
Can you advise why it is not supporting or
Coming

A band appears in the middle of the TV screen continuously with the message -
"unfortunately, the process com.google.process.gapps has stopped" and the picture on the TV screen appears dull.
I had placed a complaint on Saturday 12th Nov 22 and shared the issue details on a WhatsApp number(‪+[protected]‬) given by your call centre.
They asked me to send an email to their email id: [protected]@kodaktv.in and I told that I will get an acknowledgement within 24 hrs and then my issue will be resolved within 48 hours. It has been 48 hours since I sent the email, there has been no acknowledgement till now. I am not sure if they will acknowledge, then forget about resolution of the complaint. There is no information for an escalation path if the complaint is not addressed.

Product is worst...dont buy...we have purchased on 18.06.2022, first started blinking and after 2 days total display gone..Dont buy kodak...now i need to apply for replacement...waster of time and energy ...go for branded one.

Customer care also useless

Product is worst...don't buy...we have purchased on 18.06.2022, first started blinking and after 2 days total display gone. Don't buy kodak...now i need to apply for replacement...waster of time and energy .Go for branded one.

And customer care also poor response.

Sir i purchase 43 inch tv on flipkart date 03/01/22 my tv stop working I complete kodak consumer care but I not receive any response from consumer care side

Tv screen me line aa rahi hai

Am very disappointed about netflix installation issue and not have app in kodak play store
Am trying installed through third party websites installing apk. But error issues. No highlight in netflix apk.
Pls solve this
I think all kodak tv customers are facing this issue
-Naresh naspuri
Hyderabad

I bought KODAK TV from Flipkart and it has stopped working for the last 45 days, I have raised the complaint against it they have not taken any action on it, and now they are simply troubling me by sending emails, which I have sent 40 times still no action.

I need to take them to court if needed...

Dear Kodak Team

I have purchased just 10 month new 44 inch smart Kodak TV from Amazon.com, now I am facing issue in connecting this TV with my WiFi.

This is serious issue and because of this I am not able to watch my favorite channel . And I have launched online and offline complaints but you are not bothered to attend the issue.

Attached is the invoice copy, Request you to kindly assign engineer and rectify the problem as ealr as possible.

Customer Name : Zainuddin Shaikh
Location- Nashik Maharahstra
Pin code- 422011
Contact number - 955289****

I have raised a concern 3 weeks prior but didn’t heard back anything.

Please help me to replace the product

Your registered complaint no is. TNU5110722T30203 on 11th july 2022

i am waiting more the 25 days but still not rectified the issue. our android tv not working i purchased tv 21.09.2021 .

We have purchase the smart TV on March 2021 with 1 year of warranty but now suddenly the TV display is not working and display panel cost us 20000 to replace, we request the kodak to replace the TV or repair it.

Your technician is not come to install mu led tv .he is telling lie before 5 days and iam also call him around 200 time but he is not reply me
Details of technician
Dear Customer, Jeeves engineer SHAHNAWAZ KHAN [protected] will call you to fix an appointment. To reschedule your INSTALLATION kindly click on www.jeeves.co.in/track/2D22-42001SASCTH-6525867 If satisfied with service, enter 9579 at time of case closure else enter "0" - Jeeves

I purchased Kodak TV through online on August 2021 within 9 months it is stop working. I tried customer care 15 days before still i did not get any solution for problem. They told me to take 7 - 10 business days but still not get any kind of service or solution. It is really frustrating and feel that bought worthless product.

I came across various TV brands but never ever faced this kind service. I would request if anybody reading this complaint, don't buy any product from Kodak TV. They are cheating people through products.

Also after purchasing a Kodak TV, they called me and asking 5-star rating review, so don't believe their reviews.

Hi,

What kind of service is this?, I have been sending mails for three days, what are you trying to help with? Can't you ask all thr specific requirements in one mail!? When can I except the service engineer👨‍🔧 to attend the issue.? If you can't provide the service on time, why the hell are you selling TVs, if you can't help the customer on time. I really know, you might be having many calls per day, But still need to give proper response on time.

Not really happy with the service. If you can't really help in this regards, kindly confirm the same in mail.

Thanks
Chaitanya

On Fri, 25 Mar, 2022, 3:03 pm chaitanya wrote:
Hi,

Please find the attached invoice and do the needful at the earliest.

Thanks & Regards
Chaitanya

On Fri, 25 Mar, 2022, 2:25 pm Kodak TV Consumercare, wrote:
Dear Chaitanya,

We would like to inform you that we are unable to identify the details of your shared invoice bill, we request you to please provide a clear invoice bill copy in PDF so we can check and do the needful.

Please follow the procedure to take out the invoice from the website of Flip-kart:

1. Go to Flip kart app
2. Go to my order section
3. Choose Kodak TV open the T.V icon
4. Below you will get an option for Email Invoice

Kindly arrange correct invoice and share with us to do the needful.

Please feel free to reach out to us on Kodak toll-free number[protected] for any further assistance.

Regards
Consumer Care
Kodak HD LED TV

On Thu, Mar 24, 2022 at 6:52 PM chaitanya wrote:
Hi,

We haven't received any response from your side.
Thanks & Regards
Chaitanya

On Wed, 23 Mar, 2022, 5:53 pm chaitanya wrote:
Hi,

Appreciate your quick response,

Attached bill details for your reference and phone number

Model details are as follows
50FHDXSMRT[protected].

KINDLY RAISE A COMPLAINT AND HELP US IN THIS REGARDS.

thanks & regards
Chaitanya

On Wed, 23 Mar, 2022, 11:54 am Kodak TV Consumercare, wrote:
Dear Chaitanya,

Warm greetings from Kodak,

We regret the inconvenience caused.

As per your mail received, request you to provide your mobile number and TV invoice copy which you would have received with the box of TV or PDF invoice (Bill) softcopy will be on your mail inbox. If the address is changed according to the invoice then kindly provide that also.

So we can register your complaint and do the needful.

Please feel free to reach out to us on Kodak toll-free number[protected] for any further assistance.

Regards
Consumer Care
Kodak

Dear Sir,
I have purchased new 32 inch led TV by 23 November 2021. But before 2 days the screen has been gone during tv was ON position. Currently the screen is not coming.
So please do needful on urgent basis
Thanking you
Ashvani Pathak

I have purchased a Kodak tv 43 inches on 23 December 2020 and within one year it started showing problems in display. Exactly after one year, the TV stopped working. No display.

Even after a repetitive request from Kodak customer care to repair my Kodak TV, it was not repaired.

I feel cheated by Kodak and I am planning to take legal action against Kodak. Please let me know how to take strong action against Kodak tv.

No screen only sounds.
Display complaint