Koinex — google authenticator koinex login issue

Address:	Mumbai City, Maharashtra, 400013
Website:	koinex.in

Hello,

Mistakenly google authenticator was deleted from my phone. I had enabled google authenticator for login. Now after installing google authenticator there isn't any key saved. I am unable to login into my account as it asked for verification code. Please reset my google authenticator verification method so that i can login into my account. I am stuck right now. I tried to reset my login but there is no other option or way to reset it, only koinex can reset it at their end. I have sent my photo with adhaar card to koinex for their ready reference and i have also sent them photo of my adhaar card and my koinex id number as well. From my email id [protected]@gmail.com. Please help me out as soon as possible.

Following are my details:

Name: chetan sonawane
Email: [protected]@gmail.com
Complaint / koinex ticket no :- 148908

Regards,

Chetan sonawane