ngpay Complaints & Reviews

NGpay i have never heard of but they have taken over £30 out of my bank account in three payments without authorisation. i don’t know who they are but if i do not get a full refund and my bank details removed i am going to dispute them

On the 19/11/2020 a total of £96 was taken from my account and i havent paid for anything. Give me my money back!

I have never heard of your company before, I go onto my bank today and there is over $130 taken out of my balance?

I have had 2 payments of £14.46 and £19.49 taken out my account at 4 this morning and im looking for the money to be refunded immediately

Hello you took money out of my account twice! I WANT my money back

I never heard of you and you drafted my account 3 times!!! i want my money back in my account and if my account goes in overdraft i will hold you accountable to take care of all the fees or im gonna sue you!!!

I need to receive a refund I never knew what ng pay is and there taking money out of my account please give me my money back

Hi! I was just billed from you and I don't know what for. I didn't order or buy anything. Please help me with that

I have accidentally made a purchase through a site, (Gowtur services site) and, i cannot get the purchase refunded through my debit card company, (Mastercard). I would like to get into contact with someone or somebody that could help me get this issue resolved and my money back. I was charged for $35 and, i'm angry about it and would just like to get this resolved and put this behind me.

My name is anand and i am from guwahati. I had been your customer since long. I would like to bring to your kind notice vide my mob no. [protected] a series o[censored]nauthorised transaction of rs 60 had been made from my account for which no otp/ sms alert has been forwarded. The details of transactions made are as follows
1. Posh[protected] ng
2. Posh[protected]
3. Pos 956872
4. Pos[protected] ng
5. Pos 069848 ng pay
6. Pos[protected] ng

2. It is requested tha the matter may please be investigated and the future transactions initiated vide subject mobile number may please be suspended.

3. The matter was already reported to your customer care executive on the same instance on finding i. E. 02 aug 16.

4. Kindly oblige and do the needful.

5. Thanking u.

A ticket booked through NG PAy was cancelled on 19 Nov 2015, NG Pay got refund from INDIGO for Rs 7413 on 20th Nov 2015 but I have not received it in my account

INDIGO Air ticked booked PNR No "T6P47C", Transuction ID_NGPAY-[protected],
Tkt booking date 17 Nov 2015, Proposed travelling date 20/11/2016

Ravi RAnjan Sharma, Cell _[protected]

Sir i have done my rail reservation by ng pay application 04 aug 15 and cancelled on 14 oct 15 . My refund has not been credited to my account. However ngpay giving me some ARN no 85215225287540179879857 and stating that refund has been credited. I approached to my home sbi branch at mall road ambala cantt ifsc code 0000607 they refused for any refund and stating that they dont known about ARN no .pls look into this matter. Mob no [protected]

I hv recharge the mob no [protected] of BSNL by Rs1494 on 10/07/15 at 8:16PM. The money for this special recharge has been deducted twice, both having transaction id [protected] and [protected]. So kindly make refund of any one of the transaction id.

Dear sir /madam this is regarding my fare amount back against the cancellation of tickets with ngpay transaction Id [protected].from last two months I am waiting for my money rs 5185.every time i am getting the same answer from your executive that I will get my amount back within a week. I am tired by approaching you people on phone. Please return my amount as early as possible.

Dear Sir, Myself Surya Gurjar ngpay ID: [protected] didn't received the refund of the unsuccessful transaction. Transaction Details: Rs. 135.00 BSNL [protected]:46:18 Reference Transaction ID: NGPAY[protected] Maestro Debit Card Please do needful.

i had tried to making an top up on 20/03/15 from ngpay account. The recharge was not made and instead amount is deducted from the bank account. i.e 300 rupees. recharge was not done but amount is not refunded. Transation id : NGPAY[protected] Date : 20/03/15. Time : 7:04:08AM. please refund the amount as early as possible. MY mail id is [protected]@gmail.com.

I am N.haritha devi. my mobile no is [protected], I am down load the ngpay app. i recharged the airtel account with 550 rupees I am using promocode flat50 . message came amount is debited to your account. but recharge is not done. Transational ID : [protected] Transation date : 24/09/14 COmpany name : Airtel ( [protected] Recharged amount : 550 Discount amount : 50 debited amount : 500 Please refund the amount as early as possible .

I did a transaction on Ngpay on 18th Jan, transaction get declined and my amount was not refunded back till, i given a complaint to NGPay on month of Jan they asked my monthly statement i sent them when ever i called them used to say wait we are checking with bank and if i call month later means they will say send latest statement, finally on 13th Apr they sent mail saying that we are not taken amount check with bank, if i call bank means they used to say amount has taken by NGPay, and bank given transaction ID with that i contacted NGPay they were saying we need ERN number and mail from bank saying that amount has been credited to NGPay, what is this nonsense Stupid NGPay guys cheating costumers they taken around 4 months to say this thing, my CC statement clearly saying that transaction done with NGPay again they want mail, FO NGpay, don't do any transaction with this stupid app use some good app like redbus they will give respect to costumers Stupid services Worst costumer support they dont know how to talk with costumers this company going to close with months if they do like this am planning to give a complaint on Court also

We made a transaction last year - a flight ticket which we cancelled in November. Till date there is no sign of the refund, despite repeated promises.

And then there are incompetent people on your 24*7 helpline… We have been following up on my refund since 7th Feb… All they say is “your refund will be credited in the next 48 hours”

More recently, heard them ridiculing customers !!! Making fun of them and enjoying as if its a joke

This is unacceptable and need an immediate resolution. We have the mails from ngpay confirming refund initiation which will be substantial evidence

On 09/12/2013, I have recharged my Tata Sky ID [protected] through Ngpay online service of Rs. 2000/- instead of Rs.200/-. By mistake, I have recharged my account with wrong amount. In this regards, I spoke with Tata Sky customer support for refund of Rs. 2000, they said the refund process will take 7-15 days but its been more than 20 days still I didn?t get back my refund on my Axis Bank account. Today Again I spoke with Tata Sky senior officer Ms.Preeti for refund and she said that, they have already refunded to Ngpay service on 09/12/2013 7:21 PM and Tatasky refund reference no is TP[protected]. Tatasky They also requested to me check my nearest Axis bank for the refund status. So I went my nearest Axis branch and they checked from their end but they also didn?t see any kind of refund Rs. 2000 from Tatasky & Ngpay side. Tatasky is supporting to me for this refund but Ngpay is not. I spoke with Ngpay many time to their Bangalore office but every time they says we are taking action on these but till date i did not get a single call or email from them. NOTE: This is my transaction id for my tatasky recharge through Ngpay Rs.2000 on 9/12/13. "SETU/STP13O211308/160337/APPIT01006 /N9336773" So please look into this matter and try to resolve ASAP. Thank you. Pramod Kumar