[Resolved]  Komparify — money deducted but bill payment not done.. refund stuck

Address:

Chennai, Tamil Nadu

I paid my bsnl yesterday, amount of ₹392 was deducted from my amazon pay balance but bill payment failed. Now the amount has ben refunded as komparify credits but i want it back in my amazon account. I have mailed them several time but no response. Worst platform to recharge.
I want the refund in my amazon account now
They asked me in a mail whether i want my refund in my bank account to which i replies that i want it back in my akazon account. But since then there has been no reply from their side. What sort of organization is this. Fooling customers at all fronts.