Konduskar Travels Complaints & Reviews

Dear Sir,
First Incident
I booked ticket for Mumbai to Kolhapur (Journey Date: Wednesday, April 04, 2012) on April 01, 2012 over phone and collected the Receipt No. 3839 dated April 01, 2012 (copy attached) for two seats (Seat Nos.1 & 2) with total sum of Rs.1100/- (Rupees one thousand one hundred only) from M/s. Koduskar Travels Pvt. Ltd. (Dadar Office).
I reported at their site office (Opp. Wadala Telephone Exchange-Boarding Place) as per the instructions at 10:15 PM sharp on April 04, 2012. The office attendant wrote the bus no. 7722 on the above mentioned receipt and we waited at the designated place where konduskar buses normally takes their passengers. When two buses came at 11:00 PM with gap of 15/20 minutes, we inquired with the office attendant when our bus no. 7722 will arrive. He told us that the said bus will come within 15 minutes. After gap of 20 minutes when we went to site office for inquiry, the office found closed. We tried to contact office phones at Dadar / Crawford Market / Kolhapur, but not a single phone was answered.

Next day on April 05, 2012 when we inquired with Kolhapur and dadar office they told us that the bus no.7722 came at 10:45 PM and taken few passengers so amount will not be refunded. In this regard my questions are as follows:
1. We were standing at the designated place how we can’t see the bus when other buses where stops in front o[censored]s and taken their respective passengers.
2. Four o[censored]s were standing at that time (I, my wife, my son & his wife). How nobody could saw the bus no.7722?
3. We were present at that place from 10:15 to 12:00 PM.
4. If bus came at the spot as per the statement of koduskar staff then it is ok. Who will check?
5. If bus did not arrive at the spot then I must get my Rs.1100/- refund.

Second Incident

It may be further stated that I did online booking of return journey (From Karad to Mumbai, Journey date: Saturday April 07, 2012) having ticket no. [protected] / PNR No. 29638652, Seat nos. L8, L9 (copy attached) for the total amount Rs.1500/- (Rupees one thousand five hundred only). I cancelled the said journey on Thursday, 05, 2012 due to first incident. In this case also Konduskar sent email regarding cancellation but not indicated the refunded amount I am supposed to get.

There is no email id of the Konduskar for complaint. Every travel agency should provide the complaint icon on the site.

Can I get the justice in this case?

It was horrible to travel by Konduskar Travels from Goa to Pune and that too by so called volvo sleeper, AC was not on inspite of so many reminders, was so suffocated inside rthe bus, tempted to break the window glass to have fresh air. Never travel by Konduskar Travels. I had horrible experience in both pune to goa and back..

I travel between Banglore- Kolhapur(Kolhapur-Banglore) Weekly. I book my tickets online for this particular travel operator called KONDUSKAR TRAVELS,Kolhapur from MAKEMYTRIP.com.It happens frequently that they cancel the bus and inform me about cancellation just few hours before the departure. They arrange for alternate bus which is inconvenient and not as per my requirements of time of arrival. Thus it is very painful for me to arrange for another means to reach my destination on time. Moreover I have to do other unnecessary calls for refunding my amount. This so frustrating that I have to run around for making alternate arrangements though I had booked my seats online in advance for peace of mind. Also for getting another bus I have to leave early at 1800 HRS instead of 2100 HRS. And this particular operator called me at 1700HRS regarding cancellation of bus. So I am getting only 1 hour for making alternate arrangement, and if I fail to arrange I have to miss my office next day...I am not going to book with this travel operator again hereafter.

Dear Sir,

i am the one of the passenger from pune. Today want to travel from pune to kolhapur so I called up sana travels but these people are behaves very rudely and Their language is so worst. And I konduskar to open their own office in pune. Sana travels is Decreasing the Image of konduskar travels.

Thanks And Regards
passenger Prasad

Respected sir,

Right now, Myself with my family (Seat No. 5,35,36) is traveling from Konduskar Travels from Kolhapur Location in a bus “Kolhapur to Pune”,

As a passenger I want to point out some points as follows:-

1) Ideally, I should start on 07:00 am on 30/07/2010, but it has started 07:20am.
2) Again for 2 passenger, it waited almost 23 minutes from the Departure location.

It showed, the least importance given by the staff to the passenger. As for 2 passengers, we almost 33 passengers lost 43 minutes. It was said that the management will answer about the same.

For the same purpose,
1) Do the management, respects the time of the 34 people?
2) Do the management have control over the time management of staff?
3) Do the management will give any notification to the passangers, about non-time management will not be tolerated?
4) Do the staff given direction & training about answering the people?

As a Customer, I hope, I will get a positive reply from the management, as we all 34 passengers strongly protest against this attitude of the staff & passengers who give least importance to the time.

I belive, I will get reply soon.


Regards

SAMRAT A. MUTAGIKAR
[protected]

I was travelling from Ichalkaranji to Pune on 20th September 2009. I started my journey by konduskar travels bus no MH 09 L 8710 at 10:30 from ichalkaranji . When the bus started and came out of city i realised that the suspension of bus are not working and i am feeling that i am travelling with goverment bus. I called up cleanear and told him the problem but i felt that the cleaner and driver both are knowing this problem, however they are careless. Due this problem it was not possible for me to get a sleep for a single minute.
Earlier i was travlling with MB Link, but from the day i got operation of my lower back i started travelling Konduskar.The service given by Konduskar was worst and hence forth i prefer to travel with MB link rather then this type of bus.
Why we have to get poor service by paying higher amount. The management should take care of this and try to give the good service

Myself and three ladies had booked a Konduskar travels Volvo Bus from Chembur to Goa on the 15 of May 2009.The bus started from Chembur at 10 o clock.It got a break down at Panvel.The Cleaner after talking to him told us that the bus had got a problem before leaving mumbai and he had brought it to he notice of the concrened.It was put in Deaf ears.There were two Seniors citizen ladies with me one is suffering frm cancer the other is a senior citizen.The bus got repaird after 4 hours.As the bus was already late the bus driver halted the bus at a hotel where there was only coffe near Sawantwadi.as the two ladies had gone to the toilet and after coming out were having coffee the bus driver after finishing his coffee came out started the bus and took it to the main road.i requested him about allowing the two ladies to take some time as they are also suffering from Diabities.But he started to argue with me and also warned me that he would us behind.The bus reached goa at 1.30 in the afternoon.The Bus driver along with his co driver were really Rude and did not care about ladies or the Passengers in the bus.
If this is the plight of the Private bus Operators then Only the complaint forum is the right thing to get them on track.The bus number at the end was 6480. the drivers name was Mr Fernandes.