Konduskar Travels — Complaining about fraud in bus service

Address:	Kolhapur, Maharashtra, 411007
Website:	www.konduskartravels.in

I am a regular passenger and travel a lot between Pune to Kolhapur route. On 1st of May 2017, I was travelling from Kolhapur to Pune using konduskar volvo bus with ticket cost of 550 and bus timing was 11:30 pm. Bus was late and the customer care executive told us to wait for 30 mins.Old bus named Kondusar arrived at around 12:30 and driver started asking for Pune 11:30 passengers. Bus was very old, pathetic and not a volvo. Aftet inquiring to office they told us that main volvo bus was having some problems and thats why they have changed the bus. This has happened 3 times with me and last time with same bus got had collision with Karnataka volvo bus standing on Khedshivapur toll booth. This time I asked them for refund but they told us that it will get credited to your account after couple of days. I asked them for proof but the people in the office hesitated to give any such confirmation. When I stand infornt of bus asking for immediate money transfer they even tried to threatened me by accelerating bus and even coming forward and stopping near about 6 inches from me. After a recursive demand they gave me my money back and I left the office. It was very pathetic service provider and they do not have any shame. The worst thing was that people sitting on the bus was not even reacting on fraud. Its because of this kind of people they do such fraudulent things regularly.