Konkan Railway — Rescheduling of Train and late running

My husband and I booked tickets for journey from Thivim to Nasik Road as per particulars hereunder:- Train No.04013/VSG NDLS A/C EXP. DT. OF JOURNEY 19th Jan. 2014 Coach/ Seat Nos. B/7 Nos. 2 & 7 confd. berths The train was supposed to reach Thivim Stn. on 19th Jan.2014 at 10.15 P.M. When v reached the said platform we were told that the train scheduled to leave from Vasco at 8.40 p.m. on 19th Jan.2014 would leave 5 hrs. late rescheduled) at 1.30 am NEXT DAY (20.01.2014) v where on the platform in the bitter cold from 9.30 p.m upto 4.00 a.m. (20.01.2014) as the train began running late from Vasco itself. What is the use wasting money on AC class when v could not sleep on our berths till past 4. a m.? The train kept running late still further and reached Nasik Rd. at 6.23 p.m on 20.01.2014 when official time is 11 a.m. Due to this inordinate delay some important Banking financial transactions could not be done by us putting us into great inconvenience AND LOSS OF INTEREST ON THE AMOUNT FOR ONE DAY. V ARE SENIOR CITIZENS AND DUE TO YR. UTTER NEGLIGENCE WE UNNECESSARILY SUFFERED PHYSICALLY, MENTALLY AND MONETARILY. We call upon you to refund our total fare amount of 1202.47 (online Reservation) and also compensate us for the monetarily loss of Rs. 2000- (loss of intt on Banking transactions and cost of meals etc). Half way thru the journey there was no water also. Is this the service to passengers from your Railway? If our demands are not met v will have to take further appropriate legal steps, which please avoid and settle our demands.Send your refund voucher/cheque to :- Mrs. Clara Morais 10 Amlyn Apts. CHS, ]Jail Rd. Nasik Rd. 422101(M.S.) Thanking you, Mrs. Clara Morais