[Resolved] Koovs.com / Marble E-Retail — return and exchange | |||
Order id :-4174814 i have called customer care several times to koovs customer @[protected] for my exchange queries first they told me to self shipped it and when i was enquiring the shipping price it would cost me around rs.550 and when i told these to the customer care they said they would send the ecom courier and i would receive a call within 24-48hours for pickup but i haven't receive any call yet and when i called to the customer care again for quieries my call is not attended the automatic voice said the customer executive are not available when i call in a working hours that is on thursday 11:00am. Now where will i complain?? How am i supposed to exchange my order??? This is really disappointing.. At least the customer excecutive should attend the calls in the working days and hours #worst customer service in comparison to amazon jabong myntra Was this information helpful? | |||
Nov 22, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Oct 21, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Tabitha, Greetings from Koovs.Com! We regret the inconvenience caused. We would like to inform you that we had 3 non working days. However, we have already escalated the issue to our relevant team and we are trying to get your product picked up in 48-72 working hours. Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team KOOVS | |||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from Koovs.com !
We regret the inconvenience caused. Please mail us from your registered email ID on [email protected] so that we can check the details and assist you accordingly.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We'd be glad to assist you with the same.
Best Regards,
Team Koovs