Koryo — led tv-poor product and poorest service

I have made a mistake of buying 32inch tv from bigbazar, kothrud on 30-6-19. The tv has since not worked at all till date (November 2019)!!
The tv was defective and when i installed airtel dish, i noticed that the tv is not working. I spent rs 2000 on installation and monthly package which is wasted.

I lodged first complaint no[protected]koryo-0031666 somewhere in end august. Your service tat mentioned is 48 hours. However, after severe followup, the mechanic turned up after couple of weeks post complaint. He figured out that the tv circuit is faulty and told us that it will take 2 weeks to order part from bangalore. Thereafter 2 weeks, he informed that the part has arrived. Unfortunately that time, my father in law was hospitalised in bombay and we were not available for one week. Koryo customer service cell did not have patience (When as a customer, we showed all the patience and bared with your faulty product and redundant service of taking one month to find fault and get spare part) and closed the call on their own saying that when we are back at home, we have to re-lodge complaint. Since they have the information on defect, they will get the part replaced immediately which will happen smoothly without any inconvenience to us.

Accordingly, i re-lodged complaint in mid october –no - 9j[protected]koryo-0490126. Again no one turned up for 2 weeks. After repeated follow, one mechanic called and told us that he has to restart the process (Ie technician to visit home, again check the tv, again take photos, again order for part from bangalore and again waste 2 months in this process).

I must have called koryo call centre 2 dozens of times (Each time the call connect takes minimum 10 minutes and all this effort only to get sms of next rescheduling of appointment - no one calls up or turns up for service!!!) this has tasted our patience now!!