Koryo Split Ac — Koryo AC replace/repair faulty unit

Address:

Hyderabad, Andhra Pradesh

Koryo Aircondition I purchased a Koryo Split AC 1 Ton in 2008 and since we were happy with the performance I purchased another two split Acs 1 Ton in 2010. Of the two, one has been giving trouble since the day of purchase. Everytime the technician comes and say the gas isnt there, and refills and bills me. Twice I paid, a third in another 20 days time, time I didnt. Gas is something that lasts for over 10 years and we use this sparingly. Also, since it is cannot be measured and checked by consumer, these technicians fool consumers by not doing complete refill. Occassionally the AC also makes some noise at night and shuts down. Three summer seasons we were abroad. Last month three different technicians checked, one said its not a gas problem, its a capacitor problem and internal wires are all burnt. Since i wasnt satisfied, I spoke to the country head and he sent another technician next day. This time he said Compressor is gone and has to be replaced. Next day, a third technician came in and replaced a capacitator and said Compressor is fine, problem is with Capacitator and No gas. Finally, I said I dont trust these 3 versions. Pls take and replace with new unit else I am complaining to Deccan Chronicle. Following day they agreed to take the unit. They have now replaced the compressor the capacitator and are charging me Rs 5700. Whats worse is there will be no warranty on this replaced new compressor. The compressor warranty is for 5 years. Since 2010 I have made visits and complained several times that we are sure its a faulty unit since the other two work fine. Also, I have an LG that too works fine since 2007. Since the day I purchased we have NOT been required to refill the gas for any of the other 3 acs. . Why should a consumer, especially a senior citizen, suffer for a newly bought prodect and incur additional costs of time, money and effort in taking the product back and forth. A warranty should be abided by and no extra costs should be incurred because already the consumer is suffering. They should compensate adequately for a faulty unit of theirs. Also, if the compressor is being replaced it must carry a warranty. Globally, we see that manufacturers of well known cars realize their cars had faulty unit, they do recall their cars in thousands even if they have shipped their cars abroad. And the consumer is not made to suffer or pay for overseas shipment. Here I am required to pay even for transportation for their faulty unit. M Khaleel