[Resolved]  Kotak Credit Card — Kotak credit card excess payment

Address:Hyderabad, Andhra Pradesh

HI, This is anil. By mistake i transferred to 49000 to my credit card on NOV 14th. I raised a complaint regarding same thing on send the required documents on NOV 15th. I call to customer care on NOV 16 and no response. On NOV 25 again they come back to me and said that they want some more documents related to previous transaction. Finally i provided those documents also on the same day. After three or four followup emails i got cheque worth of 49000 on "ANIL KUMAR VANAMALA" which is not my correct name. Last name was wrong .I am unable to deposit that amount in my savings account. Again i called to customer care ask them to revert back through NEFT and i ask them why name was wrongly printed on cheque. They said that as per our records your name was ANIL KUMAR VANAMALA.. Then i said it's not my name. I request them to send via NEFT, but no response from there end. As of now 33 days.Still my problem not yet solved.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

We understand your dis-satisfaction with the services rendered for your Credit Card. We request you to kindly provide your Credit Card number along with your contact number to solutions.[protected]@kotak.com enabling our Credit Card official to investigate the matter and address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

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