Kotak Mahindara Bank — unethical money deduction/ miscommunication/ inefficient customer case

Address:

Bangalore, Karnataka

I had a corporate salary account with Kotak which is now converted to saving account. I hold this account in Kotak-Bangalore, Koramangala branch. I received a mail this month informing me about a deduction for the month of march as non maintenance charge. I reviewed my account and found a continuous deduction of INR 842.7 since july 2014. I was never informed about any such charge by Mr Ravi Pandey who opened my account. I sent the below mail to Kotak's customer care 9 days ago and got a automated reply that my complaint will be taken care of in 5 working days, yet I have got response so far. Then, I spoke to the Senior Manager Corporate salary bangalore, Mr. Parvez khan and was told by him that he can't help me with this and I should raise the complaint with customer care on phone. I did that as well and it's been 3 days and once again no response from Kotak. [Service Request Number for the complaint- : SR#1-[protected] ] The mail that I sent to Kotak- "Hi I am Dolly Sharma, account holder of Kotak corporate salary account number [protected]. I hold this account since 29/09/2013 and I am writing to express my shock and disgust with banking at Kotak. On May 1 2015, I received the below mentioned mail regarding salary not being credited, required balance and non maintenance charges in the month of April, 15. At first, I was confused to know that there is a 'required balance' to be maintained in the account. As when I opened the A/C, I was not informed about any such "required balance" to be maintained. Upon reading this mail, I checked my account's transactions since the last year and I was shocked to see that there has been a continual deduction of INR 842.70 every month since June 2014. I couldn't believe that from the amount that I kept as a saving, a total of INR 10112.4 (842.7/ month since June 2014 to May 2015) has been deducted without a single intimation to me. I have sms banking active on my phone but not even once did I receive any call or sms regarding these charges. This only shows that either Kotak is deliberately trying to fool customers or the process at Kotak is inherently fraudulent. I called in the customer care to check the 'required amount' to be maintained as I had over 15000 rupees when the deduction started last year. To my shock, I was informed that the minimum balance is INR 50, 000. Below are a few questions that challenge the intention of your company's processes and clearly show why the deduction is utterly deceitful. 1. Why was I not informed about any such 'required balance' at the time of opening of the account? 2. These maintenance charges have been levied on my saving bank account for 12 months, why was I not informed about these charges even once? 3. In my company, the salary credited to my account was less than INR 50, 000 then how can my corporate salary account have a required balance of INR 50, 000? Please look into this matter at the earliest. I do not wish to continue with this account or this sort of banking so I request you to close my account immediately. Also, people do banking so to save and NOT to give away their hard earned money. The charges levied on my account are absolutely unacceptable to me. I wish to get the refund of the amount (INR 10112.4) deducted unethically and unprofessionally from my account. " Hope to get a timely refund of my money that has been deducted unfairly by Kotak.