Kotak Mahindra Bank — 10000 rs. not dispense atm but dr. from account

Address:

211001

Respected finance minister ji, pls help us,
I anjita mishra have saving a/c-[protected] in kotak mahindra bank in allahabad,
since dt.26/4/2018 I was tried to widraw 10000 Rs. in SBI ATM From KOTAK MAHINDRA bank debit card, Money not dispensed due to power cut but amount debited in my acount,
i had done complain in banking obdusman (RBI) complain no.[protected] dt.1june2018,
also done complaint in Honarble CPGRAMS banking cell complain no.DEABD/E/2018/10562 Dt.6/6/2018, DEABD/E/2018/12945 Dt 9th july& DEABD/E/2018/13602
In ATM log provided by SBI and same I was received from kotak mahindra bank, clearly shown that transaction failed
but as of now bank only mentally harassed me but not return 10000Rs. Pls help me.
Anjita mishra.
Allahabad
Mobile no.[protected]