Kotak Mahindra Bank — 6500 deducted as maintenance charges

Hi,

This is to bring your attention that we are very unhappy with kotak bank services that are being offered to customer level being such a reputation in market, i wouldn’t recommend anyone to opt this bank for any financial activities..!!

There was following charges that has been made on my account without informing,

1st charge

- 1500rs - stating as zero balance account.

When we called bank customer care why the above charges has been made they said manage 10, 000rs in account for 2 months we will waive off all the charges, trusting as part of bank we kept that balance, all sudden we got 5146rs has been debited, again we had called bank now for what these charges has been made, they said overall charges from start till end non maintenance balance.

Without informing the employee the amount has been deducted.

Please reverse the balance in order to avoid issues, request you to give us a call to discuss further... Else i will take other actions!

Awaiting your prompt response

Name akash sachdev
Acc no[protected]
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2020
Kotak Mahindra Bank Customer Care's response
Hi Nisha! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. as we are unable to find the details from the given account number. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
Jun 29, 2020
Updated by Nisha Sachdev
Hi,

I tried sending an email to social address but it bounced back
Please connect with me at [protected] at the earliest
Thanks
Nisha
Jun 29, 2020
Updated by Nisha Sachdev
Please note the issue is still not resolved
I am very unhappy with the service
Kindly revert my amount to close the case
Awaiting your prompt response
Jun 29, 2020
Updated by Nisha Sachdev
It was a false commitment from your side, whereas the employee asked to put 10k in the account so that your 1500 maintenance charge will be waved off and after putting in 10k, suddenly 5000 got deducted... that’s so bad 😟😟😟😟I need refund
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