Kotak Mahindra Bank — 811 customers are having the worst facility in kotak bank

Address:	400067
Website:	www.kotak.com

Firstly 811 customers are having the worst facility in your bank. It's absolutely horrendous. I think I should publish the same to Social Media so people should be careful before opening this account with Kotak.

The reason behind to write this E-mail.

• Service issue with Kotak Mahavir Nagar Branch (5 Bad experience)
1. Last month I’ve raised a request for alpha promo code updation for my account CRN – 68554953 which got take almost 8 days of time and that too after multiple follow-ups. Earlier at the time of request submission, I got to know that this request will get complete in next 3 working days and then after 3 days I got to know that they have not raised request in the system itself. After escalation from my home branch, they have raised request and that too after my re-visit.
2. On the 2nd of July I’ve given a document to open my HUF account but this request is still open. Brach is really not bothered about the customer. I’m following with Mr. Surendra Yadav and Ms. Snehal Mayekar since almost 2 weeks but no positive response/proactive update. After multiple follow-up, they are changing the timeline.
3. Branch manager is not answering call, I’ve tried to escalate him too.
4. Day before yesterday I’ve submitted a document for Aadhar seed to my mother's account CRN –[protected]Service request - 1-[protected]). The request was for Aadhar seeding and we are getting a notification that your nomination has been updated. What is the co-relation of Aadhar seeding and Nominee updation.
5. I called 811 customer care for Aadhar seeding issue, I called at 9.40 AM, the executive was not ready to take complaints regarding this issue (Executive Name-Avinash). After so much argument he gave me complaint no at 10.20 AM (Service request (1-[protected]). This is the most pathetic system I’ve seen in the banking industry for customers.

I’ve many things to write but this are just highlighted bullet points.

Request you to take immediate action against the Kotak Mahavir Nagar branch, as I am sure many other customers are facing such issues.

You can reach out to me on [protected] incase any further clarification needed.

Regards,
Chandresh