Kotak Mahindra Bank — account activation and account close

Address:

560079

Hi my name is vinayak sogi,
I had opened an kotak account before acc no: [protected] crn no:[protected]. And recently my company opened an kotak salary account acc no: [protected] crn:[protected], and the last month my salary is credited but the account is locked, when i called customer care they are telling to go branch and close account, today when i went to branch they are telling to contact the representative who came to company, but since 15 days he is not receiving calls and coming to office. No one is responding correctly in branch which is in basaveshwar nagar and customer care, even though having salary in account unable to withdraw it, please take some action against them.