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Kotak Mahindra Bank — account charges charged for no reason

My kotak bank acc was charged for no reason when i transferred my money to kotak 811 full kyc acc. It was stated that tmbs. Remark something like that and there's no explanation for the same so why are those charges charged from my account even though it is zero balance account please take a note of it and resolve it and revert my charges soon hoping for your revert asap.
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Complaint Status


[Mar 18, 2018] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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Comments

Hi,

As the Tax season is here. I purchased a Health Insurance for myself to save some tax. I made the purchase on 27th Feb and the money was deducted on 28th Feb from my bank account. But I have still not received the soft copy of the same.

I have been following up with ever since but no resolution.

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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    3965
    Pending
    0
    Resolved
    1137
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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