Dear sir / madam,
I open saving account in kotak bank few days ago, when i deposited money in it, after when i go to withdraw cash they said that your account has been debit freezed.
My account no.in kotak bank is [protected] this account has been activate in the name of praveen kumar padma
So bank advised me u submit your id proof and address proof your account will be activate within 5 days. Now that time i have address and id proof in the name of praveen kumar so i have submited my id and address proof but bank not activate my account due to name mismatch. I also contact your customer care but they telling me it is bank problem and only bank have right to activate your account. But bank officer even branch manager's not listening me and not providing me any solution. I have also submit a indemnity letter and update aadhar with orignal hard copy every time they said your account will active within 7 days but still my account not open. I am very tense what i will do please suggest.
Note :1-kotak mahindra bank madipakkam branch does not solve querries.
Kotak mahindra bank has given me very bad experience. They don't listen and don't address the complaint for weeks together. The bank staff seems to be not so honest in dealing with their own commissions and omissions.
Note : 2 kotak bank customer service and nodel office services are worst in india banking. Even they are not responding email. Every time raise a complaint on customer care for resolving the request they wants 7 working days. Worst services given by kotak bank
— forwarded message —
From:
Date: tue, feb 13, 2018 at 12:15 pm
Subject: notification - service request no:1-[protected]: open
To: [protected]@gmail.com
Dear customer,
This is to inform you that your service request has been registered
Service request number
: sr#1-[protected]
Customer name
: padma kumar
Service request type
: documents submitted at branch
Date of request and time
: 13-feb-2018 12:13:18 pm
For any queries in this regard, please contact our 24x7 customer contact centre at [protected] (Local call charges apply), (For security reasons & seamless experience, kindly call only from your registered mobile number and validate with phone banking pin or debit card/credit card pin on the interactive voice response (Ivr) or visit any of our branch.
Thanking you and assuring you of our best services at all times.
Best regards,
Kotak mahindra bank ltd.
Please do not reply to this mail as this is an automated mail service.
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—
Thanks & regards,
Praveen kumar. Padma
Mobile no :+91-[protected], +91-[protected]
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