Kotak Mahindra Bank — account held in debit freeze state for more than 20 days

I, sounak dasgupta, had applied for a savings account with kotak manhindra bank on 7/06/18, through a kotak sales representative (Mr. Tintu-ky account manager for manyata location, bangalore). The sales representative had told me to submit the soft copies of my pan, aadhar and passport size photo and i did the same accordingly. He on behalf of the bank had categorically promised me that the account takes a maximum of three days to process. However, a week later when i found out that my account has not been active yet, i approached him and he told me that the processing team had not been able to retrieve my date of birth from my pan card copy. After inspecting the returned documents, i found that the sales rep had used such poor quality printer that not only my pan, but also the name on my aadhar card was illegible - so much that the sales rep had even changed my name on the application form. I then re applied for my account by signing up a fresh application form and re submitted my pan and aadhar. I then enquired with the kotak help desk and they kept assuring me on a per day basis, that the account will be opened asap. However, on 25/06/18 mr. Tintu called me and informed that the photo on my aadhar card was not clear. I still complied and sent him my passport size photo with my signature on both. But, nothing has been done till now. As my salary date is approaching and my account is held in debit freeze for around 20 days now, i demand an explanation for this delay and hope that the bank resolves the issue asap.