[Resolved] Kotak Mahindra Bank — Account not getting closed | |||
Dear Sir, I had a salary account with Kotak bank till May of 2015. I had to move abroad later on work. now I am residing in UAE. I have clearly asked the bank through email to either convert the account to NRI account if not possible close the account. the kotak Mahindra bank charges for not maintaining minimum balance in account. for reasons of kotak Mahindra policies on collecting address proof of my residence at UAE the bank couldn't convert the account to NRI account. so then I again emailed them to close the account 3 months back. where I did not receive any response. later my account balance keep going negative. when asked they are saying they are charges for not maintaining minimum balance. I did not want to continue the account I have asked to close the account. bank is not ready to waive off the charges. i do not want to pay the bank for any charges as i had requested them to close the account earlier in August. according to that i am not liable to pay any charges after august 2015. Was this information helpful? | |||
Complaint marked as Resolved
Kotak Mahindra Bank customer support has been notified about the posted complaint. Verified Support Nov 12, 2015 Kotak Mahindra Bank Customer Care's response Hi, Apologies for the inconvenience caused to you. We request you to kindly provide your Customer relationship number / Account Number/ Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and assist you further. ^Kotak Team
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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