Kotak Mahindra Bank — Addition of new beneficiary

Address:

147001

A/c No[protected] Patiala Branch. Even after 10 attempts I failed to add beneficuery. I mentioned correct IFSc code of PNB the mall patiala and also tried second search option mentioning Branch name/city, but it states Not found. What kind of poor software you have put in which could not locate the IFSC code in in 10 attempts. This is not first case, prevuously also when I wanted to add beneficiery I had to put about 15 attempts. What is wastage of time

With regards
SAT Narain aggerwal