[Resolved]  Kotak Mahindra Bank — Against Arbitration reference notice received on 15 May 2017 via post office Airoli

Address:Mumbai City, Maharashtra

My personel Loan account Number 59277970
It had mutually discussed and decided the Monthly EME will be deducted from my salary account in ICICI bank Lower parel branch. Frist 4-5 months it had happend. later the amount was deducting eventhough the said amount was in salary account. Finally we called the branch to find out, then they communicated that "Kotak bank some system having some issue". There after they started to come and collect the amount from my husband 's shop in Bhandup.
Due to bank's system issues the amount was not deducted and now it is considered as i have not responded on loan recall notice.
I can produce my last 3yrs salary satatement to prove that said amount was present in my account in given date
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Jun 22, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
May 16, 2017
Kotak Mahindra Bank Customer Care's response
Hi,  please bear with us while we investigate on this. Will keep you posted. ^Rajat
Verified Support
May 19, 2017
Kotak Mahindra Bank Customer Care's response
Trust your issues have been addressed. ^Rajat
Complaint comments 

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There is no option on toll free number to talk with customer care representative so foolish dial 9 for disconnection just to listen thank you for calling Kotak Mahindra Idiots I am trying to call Customer care but there is no option completely irritating

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