Kotak Mahindra Bank — AMB limit increased to 25k without prior notice to customer

Address:600004
Website:www.kotak.com

My aspira salary account(No:[protected] was converted to savings account 2 years back. I was asked to maintain 10k since then and I have been doing so. But Rs.1610 is charged from my account for not maintaining it on March 2017. I contacted customer care, they said that I need to maintain 25k. My question is How the AMB limit went to 25k if I am told to maintain 10k from the bank side and even if it is justified from the bank why this is not informed to the customer about the AMB limit. I did not get any intimation by e-mail, SMS or by call whatsoever regarding the AMB limit.This is totally not acceptable. I regret for having an account with Kotak. Time for closure.
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