Kotak Mahindra Bank — amount got deducted from kotak atm and cash not did not come out

srinivas kadiam

from Chennai, Tamil Nadu

Address:

Rangareddy, Andhra Pradesh, 500072

On 19th jan 2019 evening tried withdrawing cash of rs.20, 000 from kotak atm, to my surprise, it got deducted from my account and the atm machine did not dispense the cash. Called up to kotak customer care multiple times and still there is no proper response from their end. Worst customer care response and service from kotak, as they give fake promises.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Feb 19, 2019

Updated by srinivas kadiam Worst experience with Kotak, it's 1 month and still there is no positive response from Kotak.

Mar 17, 2019

Updated by srinivas kadiam Still the issue not resolved, when ever i call to the Kotat customer care, they simply give the ready made answer that they are waiting for the CC TV footage and will arrange a call from the senior manager. But till now now one has called back and every time i get fake promises from the Customer care representative.
my 20, 000 got deducted and cash did not come out from Kotak ATM.
Expecting the solution and please treat this on top priority.