| Address: | Gurgaon, Haryana, 122001 | | Website: | www.kotak.com |
I have made the transaction on 7th may 2017 for rs 1487 but they wrongly made the transaction of rupees 4753rs, after the transaction made (4753) they said that the transaction is cancelled from our side and money get back into your account and than they made the correct transaction of rupees 1487rs.
To confirm about this transaction i made a call on customer care on 9th of may 2017 and customer care executive said the amount 4753 is not claimed by the merchant but when i saw the statement than i was shocked that both the transaction were made on my credit card.
I have put complaint in kotak bank through customer care and email. But till now we have not received any refund amount.
When i call up in kotak bank customer care they saw your complaint is in under process. Already more than 2 months gone but no action is taken.
Kindly resolve my problem and refund my money back.
Regards
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