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Kotak Mahindra Bank — atm money not received but same amount is debited

On 28 dec 2018, i draw atm money from hdfc atm at sant nagar burari, transaction was passed but money not received.
I complained to customer care on 29 dec 2018, but after 7 days they mailed me that complaint is rejected because transaction was successful.
Therefore i request you to take this as serious and solve my problem immediately.
Crn[protected]
Transaction id[protected]
Complaint number - 1_[protected]
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Complaint Status


[Feb 03, 2019] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    3875
    Pending
    0
    Resolved
    1135
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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