Kotak Mahindra Bank — auto debit failure fine levied despite payment was done before deadline expires | |||||
Hi, I have kotak urbane credit card for which, 5435 bill was due for july month due to be paid on or before 2nd aug. I made payment on 2nd aug morning as per screenshot. But after 4-5 hours in evening i received alert that auto debit is failed. As soon as i receive this alert i checked my credit card transaction history auto debit attempt made by bank despite i had made payment earlier. And also they levied me 500 rs fine for failure. I have attached transaction history screenshot, it shows i made payment earlier and auto debit attempt was made after that. This is seems to be some kind of loot, and have shadowed bank image in my mind as i have heard of similar complaints from my friends as well. I want my 500 rs back as i had made payment on time, also disable auto debit for my card as it is enabled automatically by bank while card was issues without authorization or request from me. My crn:[protected] Card last 4 digits:9251 Was this information helpful? | |||||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. Jul 31, 2017 ajjuk_123's response Sir my name is Shashi Prakash sharma. SRN :[protected] . Is not provide the bank kit. I am trying to call your branch sec 22 ggn but not pic up the call any one and you bank person Mrs dilip not receive the call. Pls kindly provide the my bank kit.
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 3 Comments | |||||
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I was charged on a monthly basis for weekly balance alerts on sms, without any prior intimation. I was not even asked whether want this service or not. I was rs. 17.25 every month for the past two years.
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