Kotak Mahindra Bank Complaints & Reviews

I'm a Savings account holder. I annoyed with the recurrent sales calls to my mobile every week. DNC is registered within their website & National registry. I started logging several complaints since June 2018 from net banking website, talked to their senior staff to stop this behaviour. Last month I had serious direct conversations & emails exchanged with (Sana Thakur sana.[protected]@kotak.com) requesting to control their misconduct & respect privacy. But even till now this financial institution is continuing to annoy with recurrent sales calls.

Looks like Kotak senior staff has no decency to respect customer privacy even with DNC enabled in their website & national registry.

Attached all interaction ID, & turn of events with phone details of callers shared.

I have applied the passbook online and visited nearly 5 branches for passbook none of the bank is having the passbook then what the use of having such bank if they can’t fullfill the basic minimum requirement of bank facilities. From 2 months facing the problem the branches i have visited are ameerpet, begumpet, khairatabad, srinagar colony. None of the bank is ready to give the say will provide in 15-30 days and when reaching them after 20days they repeat the same words when ask them loudly they say we can’t do anything as we are not getting the passbook from center. Now i don’t know what is center. Please solve thid issue

I hold credit card & due to diwali vacation i m unavailable to my currenct city so i cant paid last due payment & i received a call from surat kotak mahindra staff telling me to pay immediately so i saidi will pay next day after that person who called me giving gali to not paying payment & valgur word to me. This is really harassment & never heard like this type staff. That person gave me gali about my mother.

These kotak peoples had dialed me in and they said they have lesser interest rates and other beneficiary services, i had to transfer my hdfc loan to these kotak pl, before proceeding to this i have clearly asked them about the foreclosure and part payment, their executives said after 1 year you can do 4 part-payments per year and no foreclosure charges after 1 year, they also committed in case of any emergency we can hold 2 emi's, but really when i had emergency they said no such policies exist and recently i planned to close my account after completing 1 year, but to my surprise they have mentioned many components like foreclosure charges, interest, etc. And added almost 24, 000 extra apart from my principal amount which is really unfair, all these days i am paying interest and principal regularly, why i need to pay extra for my money?

These kind of fraudulent is really not tolerable, someone suggest me what to do here next?

I have send mail at [protected]@kotak.com on 04 Nov 2018 regarding to activate my kotak 811 account as it was freeze by kotak mahindra bank during sending I also attached my signed MIDC form and Pan card.But still now my account is not activate.Please activate my kotak 811 account as soon as possible.My CRN is[protected] and registered email id is [protected]@rediffmail.com

I applied for a personal loan from kotak mahindra bank on 4-feb-2010, loan account csg3945918. An ecs on emi was placed to my hdfc bank account.in the first 2-3 months, there was an ecs failure as kmb had incorrectly captured the bank account number to be debited. I had to pay them through pdcs. The last installment for the loan was paid on 3-feb-2013. After 5 years, kmb is asking for cheque bounce charges of inr 19147. They threaten to put lien to my account with them, which had been offered for closure in 2012 through a letter submitted at their kandivali branch. Further, they have processed a credit card in my name without authorization for which they have generated monthly bill. The pace of resolution is so slow and the process so lethargic - you can complain only from their website, not write more than 200 words and explain in attachments - at the end of it, they promptly mention that it will take 5 working days to respond. Kotak mahindra bank has been the worst bank in my experience where the banking arm does not know what loans department does or what credit card department does. They also do not have records of older correspondence and ask for it for reference from me. I wonder how kmb arrived at the conclusion that it is the customer at fault and not them. Wondering i[censored]day kotak, dipak gupta and shanti ekambaram approve of bank's irresponsible behavior.

Hi,

I have applied credit card from bankbazar.com and i have submitted all the documents on october 22nd but haven't received any confirmation. I have also received twice phone verification from kotak support. But there is no still https://www.consumercomplaints.in/new_complaint/update, as its almost 20 days back. Please look into this issue. I have contacted many times, but no response from the team. I have never experienced from any bank credit department

Name of account holder: jeevan subhash rao
Credit card no.: [protected]
Sb account no. [protected]
Dear sir,
Today at 16.28 hours i did receive call deemed to be from kotak bank. Caller was female. She was asking me to furnish credit card details viz card number, date of expiry of card so as to enable kotak bank to issue new single card for both debit and credit card. She was saying that a message will be sent by kotak bank which i need to produce to the courier person who will be in return delivery my new debit-cum-credit card. She was insisting to provide credit card number and expiry date. I was reluctant to furnish same as in case other bank this is not being asked. They simply ask to use t pin and then credit card card number. The way she was explaining, i felt no harm in furnishing credit card number and its expiry as she was not asking cvv number. I am fully aware that cvv number and otp should not be discolsed to any one including bank official. As soon as she did ask me to divulge otp number sent by kotak bank, i smelt fishy and refused to convey same to her and abrupltly disconnected phone call.
Please enquire about this instance and conveye about outcome of your enquiry.
Thanking you
Yours faithfully
Jeevan subhash rao
[protected]

I received a call from kotak Mahindra bank that lady informed as she is working in this bank since 4yrs . She informed her name as preethi, Aishwarya, vijayalakshmi and one guy verified for loan his name as vinoth. They informed me to take reliance Nippon life insurance income increasing plan . After receiving insurance document they informed as I will get huge amount as loan based on this insurance policy. Don't believe this kind of fake calls.. This is totally fake call after insurance u won't receive any loan and even u can't cancel your insurance policy. Just ignore this kind of call . I received a call from[protected] and [protected].

Name: sameer mittal

In 2004 i was using abn amro credit card on my rented residence in delhi. I left delhi in 2005 and paid all out-standing of my credit card before move in faridabad. Approx. 2 year back i received a call from kotak mahindra bank for out-standing amount. I asked them to send me the detail for same, but no detail received till date.

Now i get to know that this wrong information of dues (Apprx. 2300) entered on my account, and because of this my cibil is going down.

Please check and ask to remove this wrong information from my account immediately.

I have settled my outstanding amount through neft on august 30th 2018, particulars given below and attached screenshot

Kotak bank

Account no

[protected]

Beneficiary name

Isbgl rar collection ac

Ifsc code

Kkbk0000958

Bank name

Kotak mahindra bank ltd

Bank code

641

Bank branch

Nariman point mumbai
Still its not reflecting on my cibil score.
Please do needful asap.

I was took a cinsumer loan on my refrigrator for 8 months and the emi is 1086.00 per months
For 1st they were not cut my payment for reason ecs registration now in 2nd months i was paid both the emi on time. But yesterday evening 05.11.18 i was got a mail from kotak bank i. E there is a penal outstanding of rs.1986.21 in your loan ac cfb46194 how?

One of our mutual fund plans (portfolio no. 4311732) was ceased by kotak in the month of October, 2018. But monthly SIP of respective plan was deducted for the month of November even after the above mentioned mutual fund plan got ceased. So, requesting you to reverse the transaction which was debited for Rs. 1000 as early as possible.Screen shot of kotak mutual fund plan in CAMS website is enclosed here with for your reference

Sir
My name is rajendra bisu. My contact number is [protected]. I opened account in kotak mahindra bank. Bank representative came to me and told me that no need to maintain minimum balance and there is nothing type of transaction charges.
But i am still suffering from that charges.
My mobile number is [protected].
My email address is [protected]@gmail.com.
Those representatives were cheated me. They didn't give me any information about these types of charges

Their was an arbitration notice in my loan where I had to made a few pending payments..

Which I made but after clearing all the dues the lawyer is harassing me like not providing the withdrawal letter of an arbitration notice.. And also using bad language .. Which doesn't suits to a legal department employee..

I am attaching the screen shot of the lawyer which was appointed for the case by Kotak.. .. You can see the way he is talking to me when I simply ask him for the letter as he said..

I have also sent this same screenshot to the arbitrator from whom I got notice to appear in Sales court chamber ...

Now this is a harassment to the customers...

I filed a complain on 30oct regarding a payment.. They asked me for two working days.. But the problem is not yet resolved... I made a payment to act fibernet through kotak net banking.. And act fibernet did not receive the amount from kotak mahindra bank.. Today is the fourth day of my complain.. And daily i m making calls to them.. But no feed back

I opened the account in kotak mahindra and they guide me so wrong and didn't tell me the functions and feature of the d-mat account and start deducting my money from account without any permission... Such a worst bank i have ever be with i want to close my account and want my money refunded. I dont want to be with such a fraud bank anymore my rn guide my soo wrong didn't get the worst service like this. Refund my money and deactivate my account

This is arbind from faridabad delhi ncr regarding balance transfer from my existing runnig loan amount to kotak mahindra. I requested bt for my two loan one citi bank and second one bajaj finserv against respective amount around 357000 and 525000 through paisabazar to kotak on sept 2018 and loan spln 61592080 sanctioned with amount 900000 disbursed with roi 11.99 percent on 30th sept for same. Within 10-15 days one bt against citibank done sucessfully whereas second one for bajaj finserv still pending after passing one month. When checked with kotak i have been informed that you will have to pay pre-closer charges rs. 29000 to bank for this bt. During loan disbursement i wasn't informed about the same and i had given confirmation for disbursed amount only not for any additional amount in future. To resolve the issue i called no. Of times to kotak customer care and concern relationship manger but not getting any response and solutions. I wish to cancel second bt if possible if not proceed to cancel the entire loan. Requested same to bank but they denied for doing anything. They are mentally harressinng me. I am so helpless, very bad experienced with kotak customer relationship and customer care representative.
I am unable to pay any extra charges as same wasn't communicated to me earlier, kotak made calculation and estimated about outstanding balance and issued cheque dd to respective bank for loan closer now after a month no point to ask for additional amount.

I had a word with ramkesh sharma relationship manager but not getting proper response or resolution on this case. So bad experienced with kotak customer handling.

Requesting you please take a look into this on priority basis.

I am looking forward for your favourable

Thanks,
Arbind
[protected]

Sir my account number is [protected]
Name nikhil chauhan
I do a transition on 26 october on swiggy with net banking first transaction got failed
Transtion id kpg-[protected]
Pelase help me sir
My consumer helpline complaint number 988036
Thanking you
Nikhil chauhan
[protected]
[protected]

On 28/10/2018 i had remitted an amount of rs1, 50, 000 from my kotak savings a/c#[protected] to another account of bajaj finserv account which belongs yo myself only.

The amount was debited from my account however the destination account was not credited with the amount.

I had been shown a transaction reference number zp57942e3d8a6cd and the status was shown as failure.

After contacting the kotak customer care i was informed that the amount shall be credited back to my kotak savings account within 72hours by the merchant. (Refer the trail mail)
Service request number

: sr#1-[protected]

However i would like to inform you that i am yet to receive the amount in my account and it has already been 96 hours of the transaction and 4 working days have passed.

Requesting you to please arrange for urgent reversal of the amount.
This is my registered email id as well.

Regards
Ankush gandhi
[protected]