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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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D
Dishangi Shah
from Mumbai, Maharashtra
Aug 27, 2018
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Address: 400002

Hi,

I had salary account, which was later converted to savings account once i changed job.

On 15th of august 177 rs charges are levied as tbms for cash deposit in my account.

May i know the reason for it. Also note, account balance is way higher than minimum balance required.

Kindly revert asap.

Thanks
Dishangi shah
[protected]@gmail.com
Kotak Mahindra Bank customer support has been notified about the posted complaint.
This is my reference number[protected] for amount.
I have sent payment to my friend but he is not received that money and my money already deducted and status shows failed. I want to know when I get money back.
And I already raised a query about that pays but no response from the bank

tbms charges levied - Comment #3193891 - Image #0
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    C
    chiraganki
    from Bihpuriagaon, Assam
    Aug 25, 2018
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    Address: Tinsukia, Assam, 786182

    Its chirag! I have cancelled ticket i. E ntsk to hwh of pnr no. [protected] and transaction id. [protected] and the refund of amount 2380 was processed on 16th august with reference id.[protected] which has not yet been credited in bank account as i have contact my bank and they said we didn't recieve any such transaction and then i have contacted irctc helpline no. And didn't recieve any solution please help me out and look towards this issue and credit the amount in my bank account as soon as possible.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    My name : srinivas mobile no [protected] email id : [protected]@gmail.com
    Oops! You cannot proceed since you have already tried opening an account with us.

    refund of my irctc amount - Comment #3194026 - Image #0
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      V
      viral waghela
      from Mumbai, Maharashtra
      Aug 25, 2018
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      Address: Thane, Maharashtra, 401105

      Dear team,

      I had purchase mcafee antivirus software scheme under hp back to campus offer and for further details i have attached payment screen shot and enclosure
      But my mcafee antivirus software is expired and code still not received
      My redemption details is as given below

      Your redemption code : kcvi450383kc

      Your notebook part/model no : hp notebook 15g-br003tu

      Your notebook serial no : cnd825bgnj

      Waiting for your revert
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      I made a imps transaction on 23rd August 2018 to my beneficiary but the amount was not credited to my beneficiary account.
      IMPS Transaction Reference
      Your a/c no. XXXXXXXX7606 is debited for Rs.2800.00 on 23-08-18 and a/c XXXXXXX0606 credited (IMPS Ref no[protected]... Please resolve my issue ASAP

      mcafee antivirus software code is not received - Comment #3194010 - Image #0
      Dear Sir,

      My personal loan applied through mobile banking but i don't know how its happened. please cancel my loan or don't approve. right now i don't want loan.
      please cancel...
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        N
        Navin0103
        from Noida, Uttar Pradesh
        Aug 24, 2018
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        Address: New Delhi, Delhi

        सर मेरा वर्तमान पता:-

        A-28, new no. 69, street no. 7,
        Subject: मेरा noc नही मिला अबतक जबकि औरिजनल लेटर सब जमा करा लिया गया कोटेक बैक ब्राॅचमे जो हयात होटल के पास भिखाजी कामा पैलेश मे ब्राॅच है लाईसैस संख्या[protected] जो हमने कोटेक महिन्द्रा औल्ड म्युचुअल लाईफ इंशयोरैश लिमिटे स जोकि[protected] से 2016 तक वैध था।

        सर (Preetam prakash नाम से सैल्स मैनेजर थे/ है)
        मेरा noc आजतक नही मिला मेरा लाईसैस संख्या 882 — 9594892 है आपने मेरा original letter जो आपने issue किया था वह वापस लेकर और साईन भी कराकर ये कहा था noc मुमबैय मालद हेड औफिस से आपके घर आ जाऐगा ।
        शाहब मेरा मोबाईल संख्या वही है [protected].
        आप मेरा noc दिलवा दिजीऐ ।
        मै आपसे[protected] मे मिल चुका हूँ ।
        यदि आप ईस ईमेल पर और कोरियर करवा देतै है तो आपके कोरियर खर्च मे श्रीमान आप खाता संख्या दीजिऐ मे उसमे पैसा भेजवा देता हू।
        यदि मेरा noc नही मिलातो आपका और आपके संस्था का तो वाकैय मे काम नही कर पाया हूँ मेरा noc दे दिया जाऐ। जिससे मे जहाॅ जाउॅ वहाॅ insurace का काम कर सकूँ ।
        नवीन कुमार मिश्रा
        मेरा ईमेल आईडी:-pt. [protected]@gmail.com
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          A
          arghag1602
          from Kolkata, West Bengal
          Aug 24, 2018
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          I have never requested for a credit card from kotak mahindra bank. They have deliberately issued one on behalf of me and now fraudulently demanding money for the same. It is a complete fraud practice that is going on. It displays outstanding balance as rs 352 in my netbanking against a card which i have never even received nor did i raise a request for. I want the amount to be removed and no amount should be charged. This is ridiculuos
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            V
            Vishwajeet Chakraborty
            from Mumbai, Maharashtra
            Aug 23, 2018
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            Address: Kolkata, West Bengal, 743217
            Website: QUIKR.COM

            I have received the below mail which seems to be fake, kindly teach such people a good lesson so that no one else can do such things again.

            PFB the mail which I have received yesterday:

            KOTAK MAHINDRA
            Aug 22, 2018, 12:34 AM (1 day ago)
            to Vchakraborty2014

            Dear
            Candidate
            We are happy to inform you that we have received your C.V from QUIKR.COM and it has been short listed by KOTAK MAHINDRA GROUP at Direct Payroll.

            Please visit our office with 2 hard copies of your resume, 2 passport size photos, all qualification marksheets, aadhar card, pan card

            Walk-in Date: 23 AUG to 27 AUG

            Thanks & Regards

            KOTAK MAHINDRA
            MR TONMOY
            [protected]

            Office:

            1 Shakesphere sarani, AC market, 6th floor, Kolkata -700071, From back side lift

            Near Maidan Metro.

            Become a Premium Job Seeker - Get a job 3 times faster Know More
            Increase Profile Visibilty 100 Premium Job Applications Profile sent to Recruiters through SMS
            Disclaimer:

            The sender of this email is registered with QuikrJobs as FREELANCER PRASANTO ROY and using QuikrJobs email services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate, asking for money or spam, you may: Forward this email to: [protected]@quikr.com.

            Advisory:
            Please do not pay any money to recruiters who promises to find you a job. This could be in the form of a registration fee, or document processing fee or visa charges or any other pretext. The money could be asked for upfront or it could be asked after trust has been built after some correspondence has been exchanged. Also please note that in case you get a job offer or a letter of intent without having been through an interview process it is probably a scam. be smart.
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              S
              Sivprakashkumar
              from Chennai, Tamil Nadu
              Aug 23, 2018
              Resolved
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              Resolved

              Address: 600042
              Website: www.kotak.com

              Royale CC has provided to me on july 2018 and they have promised me that the card was lifetime free card, however 1399 has debited from my card for Oneassist. and they haven't informed me about the deduction before the card has issued. Really this is insane. so they can tell any lies to sell the card right?? I have called the customer care and they didnt give proper response and i have contacted the agent who has provided the info about the card and he has also not given the proper response. I have to blame the kotak only, they have only cheated me with the false info. im maintaining the saving account, RD account and credit card with Kotak. but still i was cheated by them
              Sep 25, 2018
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 24, 2018
              Kotak Mahindra Bank Customer Care's response
              Hey there! Looks like you’re in a fix. Can we help? Plz write to us via https://www.kotak.com/en/customer-service/contact-us/email-us.html or for immediate assistance you may call once again @ [protected].
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                J
                Jay74368
                from Patan, Maharashtra
                Aug 23, 2018
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                complaint against the vasai east branch

                Address: Thane, Maharashtra, 401208

                My wife went to the vasai east branch on 4 aug 18 to open a saving account, the sales executive told that it will open in 5 to 7 but till date that's on 23 aug 18 the account is not open, everyone is giving excuses but no one called us, when we went personally to the branch to know the status of account so they told account will open in 24 hrs but still the account is not opened, after 18 days they are telling that it will take 4 to 5 days...
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                S
                Soumya@1234
                from Bargarh, Odisha
                Aug 23, 2018
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                Date of incident - 20/08/2018
                Chq/ref no.[protected]
                The amount of 1500 was deducted from my 811 kotak account but not till now added to my paytm account.
                2 days passed but neither the money is added to my paytm payments bank account nor it will be added back to my kotak 811 account.
                Before this transaction i have made more transactions but for it only it takes a lot of time to process please look for it and do something as soon as possibe.
                +1 photos
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                I am facing the same issue., TBMS charges are applied in my account without prior information.
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                  S
                  from Bengaluru, Karnataka
                  Aug 22, 2018
                  Resolved
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                  Resolved

                  Very bad experience while opening 811.
                  I have open 811 new account online and verification done on last saturday in sarjapura branch bangalore. After verification i got message with link to pay rs. 10000 and i paid through net banking, but still amount not updated in my 811 account. Visited branch the told will sent your request to other team but still no output. Tryied called to customer care they blocked my pin. Rise complaint request to kotak bank site but no responce. Can you guys tell me what going on? Please i am requesting you give me my money back? I tried every possible way to reach you i don't want to open account in your branch please give my money back.

                  Below are the transaction detais..
                  Crn:[protected]
                  A/c - [protected]

                  1. Bank name. Axis bank
                  2. Email id used at the time of transaction. Sonu.[protected]@gmail.com
                  3. Contact number [protected]
                  4. Mode of payment (Credit card or debit card) internet banking
                  5. If card is used then first 6 and last 4 digits of card.
                  6. Bank statement. Attached
                  7. Transaction date.18/08/2018
                  8. Transaction amount.10000
                  9. Website name. https://sabio.kotak.com/STP_FUNDI\
                  10. Transaction id (If available): inv7fc84c371
                  Aug 23, 2018
                  Complaint marked as Resolved 
                  done
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Very bad experience while opening 811.
                  I have open 811 new account online and verification done on last Thusday in Baguihati branch kolkata. After verification i got message with link to pay rs. 5000 and i paid through net banking, but still amount not updated in my 811 account.call to baguihati branch they told will sent your request to other team but still no output
                  . Rise complaint request to kotak bank site but no responce. Can you guys tell me what going on? Please i am requesting you give me my money back? I tried every possible way to reach you i don't want to open account in your branch please give my money back.

                  Below are the transaction detais..
                  Crn: XXXX7061
                  A/c - XXXX3680

                  1. Bank name. DBS bank
                  2. Email id used at the time of transaction. [protected]@gmail.com
                  3. Contact number [protected]
                  4. Mode of payment- debit card
                  5. If card is used then-463227xxxxxx5724
                  6. Bank statement. Attached
                  7. Transaction date.[protected]
                  8. Transaction amount.5000
                  9. Website name. https://sabio.kotak.com/STP_FUNDI
                  10.Link: https://t.payu.in/4fSBKU
                  10. Transaction id (If available): INVC3abFef2099

                  transfer money not updated in account. - Comment #3697583 - Image #0
                  transfer money not updated in account. - Comment #3697583 - Image #1
                  transfer money not updated in account. - Comment #3697583 - Image #2
                  transfer money not updated in account. - Comment #3697583 - Image #3
                  transfer money not updated in account. - Comment #3697583 - Image #4
                  transfer money not updated in account. - Comment #3697583 - Image #5
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                    M
                    Mehak_Bhatia
                    from Gurgaon, Haryana
                    Aug 22, 2018
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                    harassment recovery agencies

                    Address: New Delhi, Delhi, 110008

                    Kotak mahindra bank ltd. Shared a video.
                    August 8 at 6:37 pm ·

                    Pause
                    -1:21
                    Additional visual settings
                    Enter watch and scrollclick to enlarge unmute
                    9, 057 views
                    Kumar sharmalike page
                    August 7 at 10:38 pm ·
                    I'm a male and i'm a professional kathak dancer. I understand that, according to social norms, my profession and my gender can't co-exist with each other. As a...br...
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                    R
                    Ramanand Prajapati
                    from Bengaluru, Karnataka
                    Aug 22, 2018
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                    Address: Indore, Madhya Pradesh, 452010
                    Website: www.kotak.com

                    Hi,
                    I am a student and a job seeker have a 811 account in your bank. I am already facing so many issue and today i got an dangerous scam from kotak bank when i opened 811 account that time there is no any charges but recently kotak bank debited 885 two times from my account in a day. The amount is too big for me you dont understand that how much value of this money for a student who is surviving in other city from home.

                    Even i dont have physical debit card of katak bank but you charged. Please anybody help me to get my money bank i never keep any amount in kotak. Please help me to get refund as soon as possible.
                    +1 photos
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      J
                      Jass bhatti
                      from Kapurthala, Punjab
                      Aug 22, 2018
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                      Address: Chandigarh, Punjab, 160002

                      Hello
                      I availed a finance facility from kotak mahindra bank. Last month i missed the periodic installment and next month i filled the two installments together. But without any checking they started calling me up i told them many times that i have filled the installments but they behaved very rudely and i started arguing them. After that what they did they deduct rs 1520 without any reason and when i asked them about the deduction they were unable to satisfy me, i called them many times but all in vain. Last week they send me a letter that some installments are due but i have payed all the installments on time. I called them but now they’re not answering me. So i have written to their higher authorities and waiting for their reply.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        A
                        from Delhi, Delhi
                        Aug 21, 2018
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

                        Sir/ma'am,

                        On 17th august 2018 i have done an imps of bank of baroda, khora branch at 8:58 am, amount of rs 349. But amount debited from my account on same time but it was not transfered to respective account. So please suggest and immaditily refund my amount in my account.

                        Trans. Ref :[protected].

                        Note: after transactionan message found where given message if amountnot transfer in 3 hoursthen it will be revert in 3 working day in your account.

                        Thanks
                        Amresh kumar jha
                        +1 photos
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Aug 21, 2018
                        Updated by [email protected]
                        please chesk and update to me
                        Sir i am a current 811 kotak bank account holder...on 21st august 12.44 a.m i made a transaction of rupees 2000 through kotak bank virtual debit..at that time my money was deducted but didnot recive in the sending bank account.. So pls resolve my problem

                        amount debited but not transfer:amresh kumar jha - Comment #3190425 - Image #0
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                          R
                          rony21522152
                          from Nagpur, Maharashtra
                          Aug 20, 2018
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                          Abhiudai singh on aug-20-2018 submit a complaint. This is to inform you that, on 07-aug-2018, i, abhiudai singh had booked a ticket with transaction id - ([protected]) from nagpur (Ngp) to h nizamuddin (Nzm) by online payment through kotak mahindra bank (Debit card method). It is showing that irctc has refunded the money to your bank account but i haven't got the amount in my account. My bank by which i made the payment is punjab national bank.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Aug 20, 2018
                          Updated by rony21522152
                          Cancellation/Refund ID: [protected]
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                            A
                            Anil Kumar
                            from Bengaluru, Karnataka
                            Aug 20, 2018
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                            Address: Pune, Maharashtra, 411061

                            My Crn no is 77981962,

                            I would like to inform you that last two months back I upgraded my credit card, Its been 60 days, i haven't got any update or my credit card not delivered to Pune address, i called several times to customer care people, they will raise a request and will inform that wait 5 days, then after 5 days if i again called, sorry sir i will take another request and same 5 days, these follow and till 60 days I have not received credit card, They increased my credit limit as well, the existing one is blocked and unable to transact anything, Now i got frustrated and please cancel the credit card, that also i have thrice no service, poor service, please cancel my kotak credit card
                            +1 photos
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              Girish CN
                              from Bengaluru, Karnataka
                              Aug 20, 2018
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                              Address: Bangalore, Karnataka, 560040

                              Hi i had over due of 18800 and i was making my full payment but due to some issues missed payment for 60 days and you people told me that you can settled credit card by paying14500 and your credit card will be permanently block.. Or else if you pay full payment of rs18800 u can continue using your credit card.. But after making the full payment they have changed their statment and now they are saying it is not possible to remove the collection block im sure kotak has cheated me on this issue..
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              With out any information deducted 118 Rs my account ad hoc statement.
                              soo please reverse my balance thankyou
                              my account number is [protected]
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                                D
                                DhParekh
                                from Kichha, Uttarakhand
                                Aug 19, 2018
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                                Address: Mumbai City, Maharashtra, 400067

                                Hi, i have got a letter from kotak mahindra bank asking the arbitrator to invoke the rights of arbitration where i have just missed 2 payments which are now paid still and this month's is pending because of change in job which i will pay by month end still this arbitration is not over and arbitration letter states that i have not paid whole amount. This is total madness kf bank
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Once I was blindly trust on Kotak. but i was not aware of this hidden charges. i finally decided to withdraw my account from kotak and i also suggest you all people no doubt its very eazy in use but don't go with Kotak. they charge my 7000rs without any intimation. was my hard earn money. open your account in any Govt banks rather than pvt banks.
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                                  Girish CN
                                  from Bengaluru, Karnataka
                                  Aug 18, 2018
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                                  Address: Bangalore, Karnataka, 560040

                                  Hi i had over due of 18800 and i was making my full payment but due to some issues missed payment for 60 days and my card was blocked and asked me to make the whole payment but even after making the payment they have changed their statment and now they are saying it is not possible to remove the collection block im sure kotak has cheated me on this issue my crn no is[protected]. I recently called up customer care and asked them why havent i got any msg for my full payment and now. They are saying that we can't unblock your card, u have to apply for new credit card or complain again after a month. Worst service i have ever seen. Will update what happens very soon.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Right now i dont want personal loan so please cancel or dont approve my loan.
                                  My loan application no. :[protected]

                                  credit card collection block removal - Comment #3187929 - Image #0
                                  chutta5's reply, Aug 18, 2018
                                  Right now i dont want personal loan so please cancel or dont approve my loan.
                                  My loan application no. : 003828314
                                  Application no[protected] date of login[protected] i need my crdit card status
                                  Without my information there have debited from my account 10000rs towards KSEC I did my money back when can I get
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                                    1
                                    12345678ab
                                    from Delhi, Delhi
                                    Aug 17, 2018
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                                    Address: New Delhi, Delhi

                                    My name id diviya chanana & credit card no. Is [protected]. My complaint no. Is sr#1-[protected].
                                    As per credit card statement the late fee & interest charges charged by you as per detail :
                                    16/07/2018 late fee charges of rs.700
                                    25/07/2018 interest charges of rs.8402
                                    25/07/2018 gst charges of rs. Rs.1638
                                    The last date of due amount of 15 august of rs.62301. I have already paid the amount before due date on 06.08.2018 of rs, 62302.
                                    I am also attached the receiving copy of payment with stamp of your bank.
                                    Please reverse the late charges & interest amount in my next statement.
                                    +1 photos
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Right now i dont want personal loan. Plaese cancel my loan
                                    Loan Application ID:[protected]

                                    credit card no.- 4147671602154456 - Comment #3187932 - Image #0
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