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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Mar 26, 2026
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Kotak Mahindra Bank reviews & complaints page 132

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S
Syed Jawad Asghar Rizvi
from Varanasi, Uttar Pradesh
Feb 1, 2018
Resolved
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Address: Allahabad, Uttar Pradesh, 211016

I opened and online account on the kotak 811 app.
The agent told me that it is a 0 balance account.
After some days i added 130 rupees in my account and it showed 12 rupees as effective balance and 118 rupees as closing balance.
After 2 days 118 rupees also got deducted. And no sms or email was sent to me regarding this debit of money.
This is fraud.
My contact -[protected]
Mar 5, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2018
Kotak Mahindra Bank Customer Care's response
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
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    yenishetty Saikiran
    from Hyderabad, Telangana
    Feb 1, 2018
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    Address: Hyderabad, Andhra Pradesh, 500020

    This happen in last year with kotak bank they have charged wrong ECS amount of RS 19927 approximatly from my account non of bank representives responding for this they have presented ECS more than 28+ times in a month for consumer loan from bajaj and still now they are sending ecs presentarion even after ecs stopped by me. How can they present this many times of ECS in single month Please help me on this
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      S
      Sudeep Nandi
      from Delhi, Delhi
      Feb 1, 2018
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      Address: Faridabad, Haryana, 121003

      Today for upgradation of my kotak 811 account to kotak 811 edge account, I added 9000/- to my kotak 811 account no:[protected] for maintaining min. Balance using my debit card.The transaction was successful (Transaction ID: INV1e2aB2180e) and the money was deducted from my debit card but the same was not credited to my kotak 811 account.I have attached the screenshot of the transaction ID also.Kindly resolve this as soon as possible.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        S
        Shenbagam Natarajan
        Feb 1, 2018
        Resolved
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        Resolved

        Address: 600117

        Hello, team,

        I am no longer part of my previous company. But still i am getting notifications saying that i need to maintain minimum balance in account. Also i am getting annual charges for credit card for which validity already over.

        Other banks are having much more user friendly approach to their customers. But here for everything you are putting charges and even for deactivated card.
        I didnt renew my card and how it is possible to put annual charges.

        Please close my account and all my cards
        Mar 6, 2018
        Complaint marked as Resolved 
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 01, 2018
        Kotak Mahindra Bank Customer Care's response
        Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
        Please send the premium paid receipt for the policy number 03354375, paid during the month of december 2017 for an amount of rs. 62000.
        Please send the same by mail to [protected]@yahoo.Co.In
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          L
          Looming Dawn
          from Tumkur, Karnataka
          Jan 31, 2018
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          Address: Mumbai City, Maharashtra
          Website: www.mytatasky.com

          Kotak mahindra bank - i recharged my home tata sky on 24th january, 22:43 pm (1 week ago) with rs. 800 via online debit card transaction, with tatasky transaction id tc[protected], but the transaction failed and the amount got deducted from my kotak account. It has still not be credited back to my account after 1 week. Can you please ensure a refund?
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            À
            శివ శేషేంద్ర
            from Bengaluru, Karnataka
            Jan 31, 2018
            Resolved
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            Address: 560068

            Kotak Bank is worst at it's services. They have charged me anonymously 12900. They did not even explained why they debited 12900 from account even after 6 months. This is the worst bank in India. Do not trust this bank. Kotak has stolen my 12900 from my credit card and not giving bank. They are not explaining the reason to deduct from my account. It has been six months and no response from them. They have worst customer services. They call only when we need to pay credit card bills. Otherwise they do not respond to any emails or calls or complaints.
            Mar 11, 2018
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Jan 31, 2018
            Updated by శివ శేషేంద్ర
            Kotak has stolen my 12900 from my credit card and not giving bank. They are not explaining the reason to deduct from my account. It has been six months and no response from them. They have worst customer services. They call only when we need to pay credit card bills. Otherwise they do not respond to any emails or calls or complaints. https://www.consumercomplaints.in/kotak-mahindra-bank-fraud-kotak-mahindra-bank-stolen-12900-from-my-credit-card-account-c1852166.
            Jan 31, 2018
            Updated by శివ శేషేంద్ర
            Kotak bank has stolen 12900 from my account. They are not providing any details for last six months. Their customer support is terrible. They don't give calls when I have problems. They are calling only to collect credit card bills payments. It is the worst bank in India. Do not trust this fraud bank. It is better to close all the accounts from this bank. Fraud Kotak Mahindra Bank.
            Jan 31, 2018
            Updated by శివ శేషేంద్ర
            Https://www.consumercomplaints.in/kotak-mahindra-bank-fraud-bank-services-from-kotak-mahindra-bank-they-stole-12900-from-my-account-c1852175

            Kotak Mahindra Bank has stolen 12900 from my account and not giving bank. It has been six months and there is no response from them. They are calling only to collect credit card bill amount. They did not give any explanation so far about fraud transactions by their teams.
            Jan 31, 2018
            Updated by శివ శేషేంద్ర
            Https://www.consumercomplaints.in/kotak-mahindra-bank-fraud-kotak-mahindra-bank-stolen-12900-from-my-credit-card-account-there-is-no-response-from-support-team-c1852179

            Kotak Mahindra bank has stolen 12900 from my account. They are not giving back. There is no explanation from the management. They support team is useless and not providing relevant information.
            Jan 31, 2018
            Updated by శివ శేషేంద్ర
            Kotak bank is not trustworthy. They are stealing money from my accounts and not giving it back. I have complained several times and there is no proper response from them. They support team is worst and not giving any relevant answers to my questions. Kotak Mahindra is a fraud bank. They have stolen 12900 from my account. They are not giving it back. They are not helping with anything. They call me only for money collections. They do not explain anything about my bank transactions that are fraud in my account. They are not taking it seriously. It is the worst bank and should not get enrolled for any accounts in it. Kotak Mahindra bank has stolen 12900 from my account. They are not giving back. There is no explanation from the management. They support team is useless and not providing relevant information. Close this bank immediately. Stop this fraud bank from robbing people.
            Verified Support
            Feb 02, 2018
            Kotak Mahindra Bank Customer Care's response
            Hi! We tried reaching you multiple times however no luck.
            Request you to provide us with convenient time to reach you.
            Further you may also reach us @[protected] regarding your Kotak Credit card concerns.^Team Kotak
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              M
              mudhol
              from Mumbai, Maharashtra
              Jan 29, 2018
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              Dear sir,
              Recently i invested in l&t india value fund (Folio3897286/37 through kotak mahindra bbank (Bank branch code0656). After receiving account statement from fund house i noticed ifsc code wrongly mentioned as kkbk0000958 while correct ifsc code is kkbk0000656.
              I wrote to fund house, kotak mahindra bank. Both are doing nothing but sleeping over my message. Wrong ifsc code will result in non transfer of funds to my bank account.
              Put up.
              Ravindra pandurang baji
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                G
                Gireesh Chander Dutt
                from Gurgaon, Haryana
                Jan 29, 2018
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                Address: 110044

                Dear sir/ mem

                I took kotak assured saving plan 2 years ago but i did not read my policy bound.

                I do not agree with this policy bond i have been given some worng information which is not according to this nond.

                My agent me wrong information and gave the plan and the product to me. I do not agree with it at all it was sold in a wrong and fraud manner.

                That is why i want to file a complaint of a fraudulent product with me. The information related to my policy is given below please call me. So request to you why me wrong information. I am kotak bank holder this is my faith disturb i can't saying wrong kotak but kotak reputation disturb.

                Thanking you

                My detail:-
                Name - gireesh chander
                Mob-[protected]
                Serial number-[protected]
                Proposal no[protected]
                Policy no[protected]
                Basic product - kotak assured saving plan.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                I deposited Rs 3000 in my Kotak 811 account for the first time using a visa debit card of syndicate bank. The amount is not credited in my account.
                My account no. of Kotak 811 is [protected].

                The amount was deposited just after the completion of KYC. The KYC complete messages has come on my registered mobile no.
                Credit card i have lost 10000 rs from card through a call i request you to take care for following fraud case i already raised a complaint in cyber crime so need you to take initial try to bring my money back...
                Kotak Mahindra Bank Customer Care's response, Jan 30, 2018
                Verified Support
                Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team KotaK
                Online transaction problem through debit card.
                Please help as soon as possible
                Dear Sir,

                i was working in Kotak Mahindra Life Insurance and due to govt job i left there..My URN was OKMI[protected] and License No 9955522, Agent ID BIU180314LIOKM882051.. This URN is creating Problem in my carrier so please delete it from IRDA Portal..

                Regards,
                Ankita Agarwal
                Mob No- [protected]
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                  S
                  Sumersingh1991
                  from Mumbai, Maharashtra
                  Jan 27, 2018
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                  Address: Mumbai City, Maharashtra, 400004

                  Ci sumersingh dhansingh rajpurohit having prospsal no : 9762465 and clinet id : 67472761 like to inform you that i had received your gretting letter dated 28/12/2017 in which my name is wrongly printed and also i had not getted any information from your exceutive and also i had asked to pay the premium of rs.25000/- but they had made the policy of rs.50000/-
                  In this case i like to inform you that i donot want this policy from kotak bank i wanted to get my preimun back in my account.
                  The executive had never explain any features or any thing in the product. I had given a cheque to the m but they told they will explain the policy and and after that they will deduct the money from my account.
                  As please requested to help me in the matter.
                  Thanking you
                  Sumersingh dhansingh rajpurohit
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Good evening sir...
                  I open your kotak 811 saving account and i m not tranction this account. PlzZ i request u deactivate my kotak 811 saving bank account urgent base..
                  The complaint regarding money which got debited without reason and no appropriate reason for that. To get conformation i just called customer care number which is in other language. I cannot able to select options what they said in call. Please help me
                  Kotak Mahindra Bank Customer Care's response, Jan 30, 2018
                  Verified Support
                  Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
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                    T
                    Tushar Kamboj
                    from Agra, Uttar Pradesh
                    Jan 26, 2018
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                    Address: Dehradun, Uttarakhand, 248001

                    Hi i am tushar kamboj my a/c is [protected]... First my biggest mistake is opened a bank account with this fake bank kotak mahindra...
                    In account opening bank excutive said your account is zero balance a/c bcoz your account is under your mother account after i deposite 400 rs in my account i was shocked bcoz my balance has been deducted and no entry shown in paasbook after i open internrt banking and it shows lien balance 640.10 rs i contact to bank by twitter but usless or no response came... This is my minor account and 400 rs is my savings which i save but if i know kotak bank is fraud bank so i never ever opened account so please revert my money asap.. I need my money i am not bussiness man or job person i an student in school and this 400rs is my savings... Revert my money asap
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      R
                      Ravi Shankar V R
                      from Chennai, Tamil Nadu
                      Jan 25, 2018
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                      lien amount deducted

                      I have a salary account in kotak mahindra. Later i switched my company so i was not using the account for quite sometime. My friend had to transfer me some money so he transferred to my kotak account. Total amount he transferred was ₹8430. But only ₹6417.50 was updated as my account balance. Remaining ₹2012.50 was updated as my lien and i am not able to withdraw that amount. Please help me with this....
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                      T
                      taydesidh
                      from Nagpur, Maharashtra
                      Jan 25, 2018
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                      Address: Bulandshahr, Uttar Pradesh, 443106
                      Website: [email protected]

                      My self shuddhodhan sanjay tayde. A/c[protected] last 15-20 days submit application for account closing. But also the account is closed. Now this account will be connect on addhar card so did not submit of scholership application becouse account is closed and new account not show there website so. I have properly deactivate the account of my addhar card.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      I want to know whether I can convert a senior citizen account to 811 no balance account
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                        N
                        ngo.unitedfoundation
                        from Lucknow, Uttar Pradesh
                        Jan 24, 2018
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                        Address: 208 012
                        Website: kotak.com

                        Today this afternoon i visited your branch at 80"rd kanpur-208012 to pen fixed deposit account but when at pro counter shocked to notice very rude hehaviour of mr ashish dixit & one assistant yadav with 2 senior citizens who had fdr with your branch. The grievances of fixed deposit account holders was that mr kamal singh opened some months back a fdr a/c with rs.7 lakhs but your bank representatives above mr yadav etc silently& misguiding mr singh took his signatures on different printed forms of bank in good faith to enable bank to open multiple accounts including investment accounts without his instructions and knowledge.in this way bank staff put all amount in his fixed deposit account & other accounts with different banks at risk.

                        Being informed through sms on his mobile he alerted bank that he never consented to open multiple accounts and that illegally opened accounts be closed immediately but bank staff ignored his directions.

                        Knowing above episode i returned from bank and decided not to deal with kotak mahindra bank

                        I am addressing this mail to you to alert the management that all is not good at above branch and they are defaming bank and putting bank goodwill at risk.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          Yogeshvats
                          from Thanesar, Haryana
                          Jan 24, 2018
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                          Address: Sonipat, Haryana

                          Hi
                          I made a request to open zero balance account but when i transfered money to the account and checked money got deducted. I went to the bank and enquire about the same but they told me that i made a request to open edge account. And asked me if i want to close that account or change it to zero balance i need to pay approx a ammount of 2000₹ as a fine for non mantaining the limit. Help me to solve the matter.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            Gulab Gandhi
                            from Delhi, Delhi
                            Jan 24, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110095

                            Sir my name is gulab gandhi a call from kotak mahindra bank from my no and tell me for credit card issue on that time i am agree and i am sending pancard aur aadar card in whatsapp for credit card in kotak mahindra bank but after one month no any credit card issues what reason. Please closed my credit card and stop my documents as like pancard aur aadar card don't missuse
                            Feb 24, 2018
                            Complaint marked as Resolved 
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 24, 2018
                            Kotak Mahindra Bank Customer Care's response
                            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
                            I went to all branches of kotak mahindra bank in udaipur, and in madhuban branch I visited 4 times to open a salary account.
                            But there I didn’t got a satisfactory Answer from their employees. No body want to help the customer all are just sending one to another often manager is also didn’t helped me about this problem.
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                              NKMS Naveen
                              from Hyderabad, Telangana
                              Jan 23, 2018
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                              they are asking me to pay money even i'm not using kotak credit card

                              Address: 560068
                              Website: www.kotak.com

                              Hi there,

                              I was using Kotak credit card from 2015 to 2017 middle of the year, I was paying credit card bill on time, One day they blocked my credit card without any reason, when i called to the customer care they said the card was blocked because i'm not paying the money on time, when i ask them to see my credit card payment dates they are saying they don't know anything thing about that i have to contact their superior to...
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                              rohit sharma JBP
                              from Mumbai, Maharashtra
                              Jan 23, 2018
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                              Address: Jabalpur, Madhya Pradesh, 482001

                              Res. Team,

                              My Name Rohit Sharma S/o Bharat Bhushan Sharma R/o 720, Shakti nagar, Near bharat atta chakki, Jabalpur, M.P., 482001, PAN No. AVPPS3805H, clear all dues against Contract No. C16P297513 and received No Dues Certificate from your side at 10/Dec/2016.

                              Your collection team committed to me after all due clear my CIBIL update Settled to CLOSE status.

                              But still in CIBIL site this loan reflected with settled status, so i requested to you please update in CIBIL side with CLOSE Status.

                              --
                              Thanks & Regard
                              Rohit Sharma
                              Jabalpur
                              [protected]
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Jan 23, 2018
                              Updated by rohit sharma JBP
                              Res. Team,

                              My Name Rohit Sharma S/o Bharat Bhushan Sharma R/o 720, Shakti nagar, Near bharat atta chakki, Jabalpur, M.P., 482001, PAN No. AVPPS3805H, clear all dues against Contract No. C16P297513 and received No Dues Certificate from your side at 10/Dec/2016.

                              Your collection team committed to me after all due clear my CIBIL update Settled to CLOSE status.

                              But still in CIBIL site this loan reflected with settled status, so i requested to you please update in CIBIL side with CLOSE Status.

                              please find the attachment.

                              --
                              Thanks & Regard
                              Rohit Sharma
                              Jabalpur
                              [protected]
                              please confirm the status.
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                                T
                                Thammanaveni Srinivas
                                Jan 23, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh

                                In the Month of August first time i was charged for 500 Rs for not maintaining minimum amount for Auto debit of my credit card amount.
                                At that time i have called the kotak mahindra service desk through IVR and intimated the charges, i have not opted, and please remove selection.
                                they have reversed charges 500 in the month of september.

                                till now that option was not removed and they are monthly charging or deducting 500 rs from my credit card account.

                                Please help me.
                                i called them today, they are telling reversal of Auto debit is not possible.
                                its possible only once in 6 months, which means i have to lose my amount 2000 Rs around.
                                Mar 9, 2018
                                Complaint marked as Resolved 
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 25, 2018
                                Kotak Mahindra Bank Customer Care's response
                                Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
                                Jan 25, 2018
                                Updated by Thammanaveni Srinivas
                                Hi

                                Just now i responded the issue through the above mentioned like.
                                I told last time remove that option and reverse my money.
                                your folks reversed my money but not removed that..
                                which leads this issue now.

                                Please return my money as much as possible.

                                Thanks,
                                Regards,
                                Srinivas

                                No Responds from your staff, whats the resolution for th above mentioned issue.

                                When can i expect reversal of Auto Debit failure fees.

                                Thanks.
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                                  J
                                  jayaram arumugam
                                  from Coimbatore, Tamil Nadu
                                  Jan 23, 2018
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                                  Address: Tirupur, Tamil Nadu, 641652

                                  Hi

                                  I am kesavamanikandan with account number [protected]. Past few months i have charged for tbms, since this is a salary and zero balance account. A complete fraud is this from kotak bank. Planning to take this issue to higher level and will try fullest to move my company's account to some other bank.

                                  [protected] chrg: cash deposit 08112017 tirupurtbms 59.00 (Dr) 65.68 (Cr)
                                  [protected] chrg: cash deposit 07112017 tirupurtbms 59.00 (Dr) 6.68 (Cr)

                                  [protected] chrg: atm cw fee-
                                  Dom/xx9072/[protected]/201117

                                  Tbms 6.68 (Dr) 0.00 (Cr)

                                  Account no [protected]
                                  Name - kesava manikandan
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  My name is Ainulhasan khan my account no [protected] I was applyed for physical Atm card 03nov2017 and still not received
                                  For the purpose of amount cutting in my account this is inform u that i madhu account holder o[censored]r bank ..Account no: [protected] in my account with out intimation if it is repeat again i am discounted the relation with ur bank so do need full pls solve a s a p

                                  with warm regards

                                  madhu.G
                                  mobile no:[protected]
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                                    bharath1829
                                    from Hosur, Tamil Nadu
                                    Jan 23, 2018
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                                    Hello, i had a salary account and i received a gold card for it, then they upgraded it to platinum and when i queried they said that the old card will get deactivated. But now i am getting charged for the old card since they have not deactivated it. When i call customer care they asked me to go to home branch.in home branch they are asking me to call customer care. Can you guys provide a solution asap. Now they have blocked my number as well, it keeps saying number busy always but when i call from other number it works.
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Respected Sir,
                                    This is to inform you that Mr. Vishal Kanayalal Punjabi & Mr. Raju Kanayalal Punjabi has sold this premises to me long back so I request you not to send any correspondence to this address pertaining to Mr. Kasshish Vishal Punjabi.

                                    Please take action to get address change from your client on urgent basis.
                                    I have sent an amount of 1200 to another account.. amount in my account has been debited but credited to other account o[censored]nion bank.. transaction done before 8 hrs till now I didn't get any balance or money to other account also.. please help me..
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