Kotak Mahindra Bank Complaints & Reviews

Dear All,

Recently I have been charged annual fee on my debit card INCORRECTLY by Kotak Mahindra Bank.
I contacted several times to the customer care, and each time they say that the concern will be taken up in 3-4 working days. Moreover, they say that GST charges will not be refunded !!
So, this means Kotak Bank will keep on deducting invalid charges from your account, and will refund only the amount excluding...

Hello actually yesterday night i my account balance is 422 when i seen in the morning the app is showing that my balance was 00 place kindly make sure that my fund to refund thanking u..
How can you debited my balance with giving an information please refund my money...
A/c:-[protected]
Ifsc:-kkbk0007475
Email:[protected]@gmail.com
Mobil no:-[protected]

Received credit card bill statement for this month (Jan) to pay it before feb 2 2018. But i never applied for a credit card from kotak in the past. Even i'm not in the organization/address which the statement
Has. To whom they have contacted, given the card and who are using it really nightmare to me. Even though i didn't applied and received any credit card from kotak, got monthly stmt to pay the amount. Tried to connect customer care but it's working for me.

I have apllied for kotak credit card 10 days ago but till now the status is under processing.
but i got informed from your customer care officer that the application takes notmore than 7 days to be processed.
i want to know my application status as early as possible.
please do the needful and take imediate action.
my name is Nilay Ghosh.
my application no.[protected]

Dear Sir/ Madam,
I am a privilidged customer of kotak bank since last 6 years. I stay in mumbai.Its very disappointing experience this time.One year back i have taken a kotak life insurance policy from kotak mahindra bank mumbai kandivali 90 feet road branch.Concerned person was Mr. Yogesh, he misguided me a lot about policy.Later i didn't get it useful so again i went to him for closing of policy.He told me to write a letter and email regarding it and he said that i will get the premium amount after one year of closing, i said ok and i did the needful.Its the matter of dec'17. But still i got intimation of auto deduction of premium amount.I called customer care they registered my complain with complain number(SR#1-[protected]) and said that i will get call from kotak kandivali branch but i didn't get any call from branch, i am getting call and emails from kotak life insurance to pay premium amount etc.Fortunately in my account sufficient balance was not there so ECS request got failed otherwise i was charged premium amount after closing of policy.
I wrote mail in the month of december to mr yogesh, kotak customer care but i didn't get any response.
Please help me!!!
With Regards
Swati nibhani
CRN 46571224

1. I have applied for personal loan with kotak. I was told that am eligible for loan amount of 607311 and i will be credited the same.
But after that i haven’t received the full loan amount as promised, i have credited with rs 593987 which is less than rs 1103 after deducting charges of rs 7311.
I should have received the loan amount of rs 600000 after deducting charges. But i have not given the amount.
2. And they...

Dear sir,

I bring to your notice that without my knowledge bank has debited rs. 678.9 in eight times but bank customer care is saying this side is orange pay but i don't
Know so how to possible debit amount from my account without knowledge i have complaint home branch and already customer care and i have generated request 16.01.2018 in morning. Please look into the matter and credit the same to my account. Kindly resolve the issue immediately.
Date of transition - 15.01.2018
Amount transition = 678.09
No. Of transition = 678.09*8=5424.72
Request generate date = 16.01.2018
Fir creation date = 16.01.2018
And i had a request deposit fir karol bagh branch (Ifsc kkbk0000191). But karol bagh branch is saying that i can not accept this fir because this is a fraud transition so i have already depended bank customer care team.

Kotak has deducted around 500 in the name of interests and gst where i did not even use thieir credit card for more than 15 days.
Here are the details.

15/01/2018 19999999980115299118600 gst 0.31 (Dr)
15/01/2018 19999999980115299118600 interest charges 1.73 (Dr)
15/01/2018 19999999980115299118620 gst 10.46 (Dr)
15/01/2018 19999999980115299118620 interest charges 58.10 (Dr)
15/01/2018 19999999980115299118640 gst 69.56 (Dr)
15/01/2018 19999999980115299118640 interest charges 386.43 (Dr)
15/01/2018 19999999980115299118660 gst 11.98 (Dr)
15/01/2018 19999999980115299118660 interest charges 66.56 (Dr)

I am harshini vuppala. On 12th and 16th jan, 2018 i got more than 300 threatening calls from kotak mahindra recovery agents asking for kumar and sailaja vuppala whom i don't know. The only common thing is my surname. They were asking me to give a message to them that they should be calling kotak mahindra immediately. They were not calling on my personal number but on my company's landline. I had been threatened from my hr that i ll be terminated for something fishy. I am innocent and i don't even know who those two people are. It's pathetic and very bad on kotak mahindra side to have unnecessarily defamed and abused me for my no fault. I don't have an account with kotak nor do i have any link with them on the same note. None of my family members have an account in kotak. It's ridiculous and pathetic to have experienced such an incident. I am in a job threat today as i joined that company just two months ago and they wouldn't be able to trust my innocence. I wish you understand my problem. I want to understand where you got my details from and the company details too. I never shared my company details with anyone. I only posted something on twitter tagging the company and in naukri. If you got my details from there then it's a privacy breach. This is an illegal action from your side. Please don't call me for any recovery again as i have not given surity to any person in my life and especially someone linked to kotak. Pathetic bank i should say. I lodged a complaint in cyber crime comissionarate in gachibowli today. Case no: 145/ccps/cyb/2018. They are tracing calls on my company's landline and also my personal number. I have observed many complaints on the same lines in this portal. You guys will get nothing on defaming people, harassing and breaching law. Worsttttttt people are talking on phone and not willing to listen to anything we say. Such a bad experience and bad bank too. When we called officials in kotak they say these numbers are no way related to their bank. Following are the numbers :[protected],[protected],[protected]

Kotak mahindra bank,
Subject - insolence of your operation manager
I am very disappointed by your bank services,
On the date of 12/01/2018 i deposited a cheque in kotak mahindra bank at 12:00am and the cheque was from kotak mahindra bank and i also have a bank account in kotak mahindra bank, and i think it will take miximum 1 day for clearing but the cheque is not still cleared and today is 16/01/2018, but i am not disappointed by the cheque clearing but i am disappointed by the behaviour of you vikas singh, operation manager at 901, maharaja agrasain marg, sec-15, c-12/15, vashundhara, ghaziabad, uttar pradeep, 201012,

Actully on the date of 15/01/2018, i visit at the nearest branch at vashundhara, sec-15, for the concerns of cheque clearing then vikas singh operation manager of branch he say's that you cheque will cleared at evening, but cheque is not cleared on 15/01/2018
Then i visited again on 16/01/2018, then i will put a same question to operation manager vikas singh, then the behaviour of vikas singh is harrowing experience for me, he speaks in very loudly voice and he replys me that we send your cheque to sec-125 for the clearing he says that we don't have sufficient staff to do all work from there so we send it to sec-125 at head branch of kotak, and he says next time don't deposit the cheque in our vashundhara branch, this was the behaviour of your operation manager vikas singh, i am so disappointed by the behaviour of your operation manager at vashundhara sec-15 branch,
And this was happening 2nd time with me with same issue, and same person and same harrowing experience.
"customer are good to you" did your organisation has not thought you to how to handle customers,
And i will not leave this i will compliant these to your higher authorities about this.
The harrowing experience i have to face today has raised questions on kotak banking ethics and way of functioning.
My details
Name-arvind kumar singh
Contact no.[protected]
Email id - [protected]@gmail.com

Hi,
This is to inform you that there is extra account opened for the above crn number please do check and close the account i have visited nearest branch for closing it they simply say that visit to home branch i am really tired of this thing i can't come to home branch for this mistake which is done from your end kindly arrange someone to collect the docs to close the account

[protected] crn

Dear sir / madam,

Would you like to inform you that i mr. Dinesh ravindra perekar cust. Id[protected] which i am paying you a regular emi of personal loan spln[protected] emi of rs.6596/- against my previous personal loan of axis bank loan a. C. No. Ppr[protected] which was done bt top up by kotak and it's been closed by you in 9th oct.17 but still this axis loan continue running and it's not closed till date which they are continue running ecs of axis bank and i am not going to pay this.
I also inform you that axis bank is directly deducted all charges from my kotak saving account against axis loan which is not closed by you, i would telling you that i am not paying your current emi of personal loan spln[protected] from the month of jan.18 till you not close my prevoius axis bank loan and also have to return my all money which was deducted from my kotak ac by axis bank and in future whatever bounce charges are there if i am not paying your emi till you not close my axis loan i am not the responsible for this issue and i am not going to pay any single rupees till you not clear my all dues.

Regards,
Dinesh perekar
Cont. No. [protected]

Ub :- NOC Regarding car loan Agreement no[protected]/CF 6331483 dated 29 SEP 2010

Dear Sir/Madam,

A i 10 Car, UP14BD4230 car was financed from your office vide agreement no CF 6331483 dated 29 SEP 2010

All dues regarding my car had already been cleared as per schedule.

It is herby requested to issue the same at the earliest & awaiting reply.

ITS URGENT

Sincerely yours,
RJESH SINGH
[protected]@yahoo.com

Respected Sir, I am card holder of card ending number with 8626 Harikesh Mishra. from Since 4 months I am going under financial trouble and I had explained everything to collection people that I am jobless and asap I will recover fro this temporary situation then also they have started harrassing me and abusing me anyhow I managed bear minimum amount due to make credit card in active stage. lastly I had spoke to Mr Vijay from collection department he has committed me that your card will remain active and I had made the payment of 1700. After paid the aforesaid amount he said only collection block is there on credit card . Any how I am trying to recover from this situation I asked him that I am depositing 5000 can I use that amount later "He replied yes you can but after 24 hrs. After waiting 24 hrs he said make a request to customer care to unblock the card. I called they pupil said 1 week after your card will be unblocked. Then I called Mr Vijay he was not answering my call full day afterward.
he messaged me a email of Mr Paul and I have dropped a mail for the same purpose but no reply came from there end

Dear sir,
I have got a refund from amazon stating that amount has been credited into my kotak bank account on 13 to 15th january 2018. But till now amount hasn't been credited into my account.

Please look after into this issue.

Refund amount - 493/-
Reference # 5155655869416986803068
Charge auth # 331438

Waiting for your reply.
Thank you.

Regards,
Rahul

Few days back i paid 10, 000 as full settlement for the credit card and as one of the kotak mahindra representatives said this could be settled. He gave a final settlement letter. But i never got any message from kotak mahindra that the amount was credited to the credit card or any other kind of online texts from bank. The executive now does not pick my phone and bank says they have not received any payment. Please help!

Hi, i made a neft transfer of 7000 to a kotak mahindra account razrzeb*. Ifsc code is kkbk0000958. This account number was added to my beneficiary list in my bank account and i also had made several transactions to this account in the past. This time, after transferring the money, i got to know that this particular account doesn't exist now. Even then i got the message today that the amount has been credited to beneficiary.
Please refund my money as the kotak account to which it is transferred, doesn't exist.

They have been harassing me for over 6 months for a non existent amount outstanding from abn amro bank from 2008. They also have reported the same to cibil in august 2018 and spoiled my cibil credit rating. Despite contacting uday kotak and mt gupta this problem is not solved. I have asked for the counter slip of 1070 rs that they have claimed i used from abm amro card but all they produce is a excel sheet with out any credentials. They are behaving like extortionists. Pay up or we will spoil your cibil

Apart from that they picked up a business loan file 2 years before with 5000 rs cheque, file wasn't processed, loan was neither granted nor rejected and no information was given whatsoever but they banked my 5000 rs cheque and never refunded it.

Innitially kotak mahindra did not tell about all the hidden charges, but now they are charging like hell and not informing me. But it showing when the bill get generate and appears in statment, moreover when we are trying to contact customer care they dont respond at all.
Tell me please is this the right place to write a complaint or should i contact the rbi india.

I have made payment of rs 5000 from hdfc bank to kotak bank account, details of which are:
Beneficiary name: zebpay
Beneficiary's account no: razrzeb[protected]
Ifsc code: kkbk0000958
Transaction value date : 08/01/2018
Rbi reference number:n[protected]
Amount: rs. 5000

Sir,
Zebpay is saying money is returned back to account and hdfc bank is saying money is deposited to this account which is mentioned above.
Please tell me the exact location of my money.
Please do needful and process as soon as possible.
Screen shot paymentis attached heerwith