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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 144

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S
Shital Durgude
from Ahmedabad, Gujarat
Nov 4, 2017
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Hi,

I am kotak mahindra salary account holder from last 2 years but i m not happy with your service.
I have lost my debit card 6 months ago, i have requested many times for new debit card through customer care and through walk in at home branch but i did not any proper guidance for same.
I requested them to deliver debit card at nearest kotak branch (Ram wadi, nagar road) but they told mi its not possible and it's against bank rule.
Many times i have visited my kotak home branch (Aundh, pune) but they are not ready to handover my debit card as they told me, card will deliver on my official address which is comer zone it park, yerwada but same is relocated to giga space it park, viman nagar. Every time they delivered my debit card on old address so i told them to handover card to me (Customer) only but they are not ready. I have requested for correspondence address change but same was not done. From last 8 months i am suffering with this pathetic service.
I hope i'll get proper solution of this problem. If this issue will not resolve within 8 days then i am going to close this account as your service is very bad and hopeless.

Regards,
[censored]al durgude.
Cont no. [protected]
Mail id - [censored][protected]@gmail.com
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Dear Sir,

I had closed my above credit card of Kotak Bank on 07/11/2014 by making entire payments. I have tried several time to reach ou to the bank but till date I have not received my NOC.

Regards,

Kamlesh Tiwari
[protected]
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    S
    sayyed moh. haider zaidi
    from Mumbai, Maharashtra
    Nov 4, 2017
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400002
    Website: www.kotak.com

    Dear sir,

    I am the customer of kotak mahindra bank,
    My account name sayed mohammed haider zaidi
    And my credit card post the blue dart courier services and the courier dispatch 27.10.17 to excepted date 28.10.17 to late this process and i conform this courier today than answer my courier return

    Regard's
    Sayed moh, haider zaidi
    [protected]
    Dec 18, 2017
    Complaint marked as Resolved 
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 05, 2017
    Kotak Mahindra Bank Customer Care's response
    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
    or for immediate assistance you may call @ [protected].^Team Kotak
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      N
      NIKHIL NAWALE
      from Mumbai, Maharashtra
      Nov 4, 2017
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      worst upi service

      Address: Mumbai City, Maharashtra, 400708

      Hi, on 2nd nov 17 i have transferred 5000 rs using kotak upi service. Same has deducted from my account but beneficiary has not received money. I was wait for one day but amount has not credited to my account. So yesterday raised complaint to customer care but they told me to wait for next day... Still i have not received refund.

      Same issue happen 3rd time. Every time i need to wait for 2-3 day for refund.

      This...
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      V
      Veerabhadragouda
      from Bengaluru, Karnataka
      Nov 4, 2017
      Resolved
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      Resolved

      Address: 560010
      Website: Gooogle

      Hi, i used my credit card at filing station on june 23rd 2017 ant bheemaredy & sons petrol bunk for fuel my credit card ending with [protected] debited amount of rs..700 but it receipt was not generate in their swipe machine hence they collected cash from me even my above mentioned card also debited money till not refunded
      Disputing mony i raised query many times not solved if it not solved by this week i will go for consumer court
      +2 photos
      Dec 16, 2017
      Complaint marked as Resolved 
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 05, 2017
      Kotak Mahindra Bank Customer Care's response
      Hi! Trust you have got in touch with our official on 04th Nov, 2017 and addressed your concerns.^Team Kotak
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        R
        Ritanya Tomer
        from Siwan, Bihar
        Nov 6, 2017
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        Address: New Delhi, Delhi, 110033
        Website: By icc

        Maine kotak mai zero balance accout khola by kotak mahindra 811 app. Mera address verification k liye ek agent aaya jisse maine apne husband ka bhi account open karwaya usne thumb verification pan card aur aadharcard k through ac open kiya jb Maine uska Diya CRN No. Aur jo maine app k through entry ki to ek naya CRN mila, Jo agent ne Diya uske me 500/- ka transaction kar chuki hu jo ki exist hi nai karta, ek hi id par do account kaise open kar skte hai aur who nai same bank mai...ab naa to koi meri baat sun raha hai naa hi customer care koi help karte hai please help me my name Deepika Tomer and my contact no is [protected] pls resolve the issue
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          H
          Hires more
          from Mumbai, Maharashtra
          Nov 3, 2017
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 400042

          Hi.. I'm hitesh more.
          Mobile no. [protected]
          Today i was swipe card and wait for money but i had not received money.
          After that i swipe again but i had not received money again but i have received 2 time massage of money deduction from account
          But both of time i have not received any cash..
          Sereaosly. This is too much
          I want my cash back as soon as possible
          I. Also called on that customer care number but number is not working
          Please tell me how can i get back my cash
          My mail id [protected]@gmail.com
          Please revert me back
          Any information i[censored] want regarding account details please call me
          Dec 19, 2017
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 05, 2017
          Kotak Mahindra Bank Customer Care's response
          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
          or for immediate assistance you may call @ [protected].^Team Kotak
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            P
            P.S.GURJAR
            from Bengaluru, Karnataka
            Nov 3, 2017
            Resolved
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            Resolved

            Address: Bangalore, Karnataka, 560078

            Respected sir,
            I, p. S. Gurjar hereby giving you complaint that one person named mr. Amit from delhi has called me from delhi and one more person has called me on 7/10/2017 and asked us to pay rs. 8500/ to your trust for settlement of arrears with abn amro, (Which i have not used at all) i paid the amount but till today no closure letter and cibil clearence has recived pl do something card no [protected]
            Dec 13, 2017
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 05, 2017
            Kotak Mahindra Bank Customer Care's response
            Hi! At the outset please accept our sincere apologies for the delay in service and regret the inconvenience caused to you as there was no intention on our part to be of any disservice to you.
            We request you to kindly write to us via rard.[protected]@kotak.com for further assistance.^Pradeep
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              G
              Ganesh Arali
              from Mumbai, Maharashtra
              Nov 3, 2017
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              Address: 562101

              My account balance shows amount deducted rs 531 for non maintenance on aug17 and again rs 531 for non maintenance on sep2017

              What kind of a bank is kotak mahindra, that they charge deductions wrongfully??? That too without any prior intimation

              Is this not some kind of a scam going on???
              Please refund my hard earned money back immediately or else i will have to close my account and say good bye to kotak forever.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                A
                arora.aashish07
                from Delhi, Delhi
                Nov 3, 2017
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                Resolved

                Address: New Delhi, Delhi, 110088

                Hi,

                My name is aashish arora.
                My dad "inder arora" took loan in 2008 and the loan got settled in "2012" from citifinancial.

                In 2014 citifinancial acquired by kotak bank.

                After 5 years of settlement my dad getting calls to pay the loan but he already paid it.

                I dont know what happened to kotak bank... To make me embarrass kotak mahindra bank calling my facebook friends and telling a story and asking some of my facebook friends that "inder arora" father of "aashish arora" is a friend with you?

                If they say yes... They tell them... That aashish arora phone number is not connecting and they gave your number for alternative number during taking loan.

                First of all i didnt take the loan... My dad did... Second how can them harass me by calling facebook friends and telling them that my dad didnt pay the loan.

                My literally so embarrased right now friends from facebook calling me that how can i give their number.

                I mean what kind of way it is to get the money... Am really in depression that what would be people thinking of me that i am some kind of scam?

                I didnt do anything i dont even knew about the loan back then i was even 17 that time and the thing is its not about money how can they call my friend and tell a lie.

                May be i need to delete my facebook account or what... I dont want these guys to bother my facebook friends unnecessarily... Please let me know what should i do?

                If they are doing with me they would doing with other person also. This should be stop

                My friends were getting call by this number - [protected]

                You can contact me on - [protected]
                Please check this if i need to fir also i will do that

                Thanks
                Dec 13, 2017
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 05, 2017
                Kotak Mahindra Bank Customer Care's response
                Hi! We assure you that there was no intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our apologies for the same.
                We request Loan holder to write to us via rard.[protected]@kotak.com to assist further.^Pradeep
                Nov 05, 2017
                Updated by arora.aashish07
                Hi,

                First of all try to understand the fact that i am not liable of single penny to you guys.
                And i dont care whom did not paid the loan whom already did.

                Because of you guys i had to deactivate my facebook account now i am worried if i re-activate the account my friends will start getting calls again from you guys.You dont even have any idea how much embarrassment i have faced because of this wrongful act.

                If i or my friend get any call from people refering kotak mahindra bank loan department i will take a legal action.

                This is really frustrating...you guys have done to me...dont do to others.

                Thanks
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                  S
                  Sumaiya Baithul
                  from Hyderabad, Telangana
                  Nov 2, 2017
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                  Address: Hyderabad, Andhra Pradesh

                  I am sumaiya. I am using kotak mahindra bank as the salary account bank.
                  Yesterday, i got salary on morning after that, evening when i am checking my account it is showing like 250 rupees reduction without any transaction details.
                  It is not only happened with me my colleague also face the problem on last month. My colleague got 1300 rupees reduction without valuable reason. We raise complain in the last month also but we did not got any reply from the bank side.
                  On my transaction details is not showing the clear details about the balance reduction.
                  My ac. No : [protected]
                  It showed like reason of balance reduction closing balance 250.
                  I want the clear reason and reduction.
                  Otherwise, i am going to close the kotak mahindra bank account.
                  Not only me, my colleague and other members also going to close the salary account.
                  If we would not get refund, we will going to raise complain with our company manager to change/replays with the salary account kotak mahindra bank with any other bank.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    M
                    Mahesh chander reddy Reddy
                    from Hyderabad, Telangana
                    Nov 2, 2017
                    Resolved
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                    Resolved

                    I have been trying to connect customer care from last 5 days but in no vain as your system keeps on asking to press xxx numbers but still unable to connect customer care in spite of being charged on every call and that too for very long period which is very frustrating. I wanted to resolve the issue of being charged for non maintenance of a/c. I dont know how to go for it as i m always unable to connect your so called customer service centre.
                    Dec 5, 2017
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 03, 2017
                    Kotak Mahindra Bank Customer Care's response
                    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
                    or for immediate assistance you may call @ [protected].^Team Kotak
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                      S
                      Satish Momula
                      from Proddatur, Andhra Pradesh
                      Nov 2, 2017
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                      Resolved

                      regarding annual fee on debit card rs.885

                      Address: 500081

                      My account has been deducted for Rs.885. for annual fee on debit card.
                      While taking the account I got an update from your executive that there wont be any charges were present on the bank account and debit cards.
                      I don't know why you are trying to deduct now.
                      If this goes on and I wont get any reimbursement for the money which was deducted, I will cancel my kotak bank account.
                      Can you update and provide me the...
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                      K
                      Krishna45190182
                      from Delhi, Delhi
                      Nov 2, 2017
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                      Address: 121006

                      Dear sir,

                      This is to inform you that during october, 2017. A total amount of 41899.00 was shifted
                      To upi/vpa account by [protected], ram sharma, from cp, new delhi branch duly approved
                      By me.

                      Now, i would like to transfer all amount from upi/vpa to my original account [protected]
                      In the name of krishna kumar singh.

                      The amount were transferred to vpa as on following dates:

                      [protected].00

                      [protected].00

                      [protected].00

                      _
                      41899.00

                      I have no use o[censored]pi/vpa (Means petty expenses) on this account. So, please be
                      Transferred to my account no [protected] and oblige.

                      Thanking you,

                      Yours sincerely;

                      Krishna kumar singh
                      A/c no [protected]

                      Phone no [protected]

                      Ref no 98404983
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        S
                        Shashi151987
                        from Renigunta, Andhra Pradesh
                        Nov 2, 2017
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                        Address: Ghaziabad, Uttar Pradesh, 201014

                        I have opened account of 811 which is zero balance account and one of rep came and verified aadhar and all then started. I have 1000 rs. I requested for cheque but not debit card but they deducted money for debit card also. Now they started deducting low balance as balance is zero as of now. They are cheating customers. Advertising zero balance account is giving fake info.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          B
                          brijesh kumar bharti
                          from Gurgaon, Haryana
                          Nov 2, 2017
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                          Resolved

                          Address: Singrauli, Madhya Pradesh, 486888
                          Website: complain

                          17 oct. Ko sham me mere 3500 kat liye gaye koi wajha ke bina mujhe mera paisa chahiye warna mera account band kar do itana ganda bank hai jo bina information ke kat liya aap ke costumer care wale bat karane ko razi nhi to bataiye ab ham kya kar jaldi batiye ga paisa milega ya nhi yadi nhi to jaldi bank band kar dena kaun rakhna chahega or itane paise nhi hai na mere pas jo bar bar katwaunga ok
                          Dec 3, 2017
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 02, 2017
                          Kotak Mahindra Bank Customer Care's response
                          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
                          or for immediate assistance you may call @ [protected].^Team Kotak
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                            A
                            Amruta.Arvikar
                            Nov 2, 2017
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                            Please note, on 1st november, i tried to transfer 600rs to another acc using kotak mahindra bank mobile application but transfer has failed, after that i tried again but same issue i found, main problem is my money has been deducted from my acc, i tried to call customer care but call not connected. I already waiting since last 30 hrs but my money not get refund, so please let me know as soon as possible.

                            My imps ref no is[protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              N
                              narayan hyd
                              from Hyderabad, Telangana
                              Nov 1, 2017
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                              Address: Hyderabad, Andhra Pradesh, 500003

                              Dear all,

                              My personal loan no is 59657009. I have paid all the emi's and no any over dues but still continue banks is sending legal notice again gain to my home town..

                              Why they are sending the legal notice.???.. I am unable to understand..

                              This is very bed my family member are worried about this.. I am not staying
                              With them...

                              Still now 04 letter got...

                              One letter received from p. Ganesan (Arbitrator) from chennai for attain in the court

                              Second letter received from kmbl... 11 oct 17
                              Ref no... Not mention..

                              When ever they want they hold the fund from my sb a/c
                              Last month they have hold 06 times.. Without any mails or call..

                              I have never seen this type of service from any banks..

                              I am felling very bed for this and planning to closed all family member account (22 sb a/c and 04 current a/c)..

                              Regards,
                              Customer
                              [protected]
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                Bala Raman
                                from Chennai, Tamil Nadu
                                Nov 1, 2017
                                Resolved
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                                Resolved

                                credit card payment calls - annoying

                                Keep on getting calls from kotak mahindra bank and forcing me to pay the credit card bills though the due date was there. Got a call from [protected] this number and guy called satish spoke. He was using filthy language and threating that will move my card to cibil. He was telling that i can't complain about him and when i asked that i need to talk to his manager he told he was the manager and everything over there. Moreover he was asking...
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                                P
                                Priya Bhoria
                                Nov 1, 2017
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                                Address: Gurgaon, Haryana, 122001

                                Fraud transaction has been done by someone by using my card number twice but only one time amount has been deducted. Please help in getting me my money refund
                                Below is the message of transaction i have received

                                "thank you for using your kotak debit card xx0508 for rs.1550 at [protected] on[protected]:54:14 ist
                                Account no xx8647 has been debited for the same"
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  I
                                  Imti Paker
                                  from Kolkata, West Bengal
                                  Nov 1, 2017
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                                  Address: New Delhi, Delhi

                                  I have given 3500 and 4325=7825 to your bank for my job they take away from me and they send to me below email please take a proper action and reply be back my money. I am soo poor i don't have nothing say sir if you caught that person put him for life time and he say that he worked in monster business company.. I will give her phone number[protected] please reply my money
                                  +2 photos
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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