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Kotak Mahindra Bank Complaints & Reviews

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Updated: Jun 22, 2026
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O
om_tanu
from Delhi, Delhi
Aug 21, 2017
Resolved
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Resolved

Address: New Delhi, Delhi, 110077
Website: www.opsingh.net

I would like to bring your kind attention toward a wrong entry by kotak bank in my cibil report. The account number shown in cibil report is c16p286222 (Personal loan). I raised a dispute over wrong entry of this account and cibil informed me to contact kotak bank in this regard. I therefore request you to kindly validate this account and delete concerned entries from my cibil account.
Name om prakash singh
Pan: alyps3271
Dob:[protected]
You are requested to delete entry (C16p286222) from my cibil report
Sep 24, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Aug 21, 2017
Updated by om_tanu
Please correct PAN number which is ALYPS3271N
Verified Support
Aug 22, 2017
Kotak Mahindra Bank Customer Care's response
We have forwarded your concerns to our relevant department. Further for updates on the same you may write to us at rard.[protected]@kotak.com and our official shall assist you. ^Team Kotak
Aug 24, 2017
Updated by om_tanu
Dear Kotak team
I complained about this issue to Kotak Bank on following customercare IDs and concerned officers during last three days but I did not receive acknowledgement of receipt of email from any one of them
1. customercare.[protected]@phoenixarc.co.in
2. rard.[protected]@kotak.com
3. manish.[protected]@kotak.com
4. rupali.[protected]@kotak.com
Please help urgently because my loan can be rejected due to poor CIBIL report due to incorporation of loan account C16P286222 which does not belong to me
Hello Kotak team,
My name is Nitin Swami from Pune Maharashtra.
I have never taken any loan from Kotak Mahindra Bank but in my CIBIL one kotak loan is showing.
Because of that loan my CIBIL was goes dawn, please remove that linked negative account from my Cibil(pan AZDPS1927N
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    rvv nani
    from Hyderabad, Andhra Pradesh
    Aug 21, 2017
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    Address: Hyderabad, Andhra Pradesh, 500081

    Hi sir/madam,

    My name is r. Vishnu vardhan an existed salaried account holder of your bank (Crn[protected]. On the date on 25/07/2017 i have applied for a personal loan through net banking and on the next day i got call from your bank representatives for my details verification and asked me about my comfortable time to submit all the required documents. I said to come saturday i. E. 29/07/2017 but no body came to collect my documents from that date to till date. I was called to customer care number ([protected] and [protected]) several times and these numbers are never connecting, not at all ringing too. When i applied for personal i got a phone number in mail as — saumendra subudhi is your relationship manager for your personal loan (Welcome to the kotak mahindra bank
    Wednesday, july 26, 2017
    Dear revalapalli vishnu vardhan

    Thank you for giving us your confirmation on your personal loan. Your application is now under process and further status updates will be communicated by your sales representative saumendra subudhi, saumendra. [protected]@kotak.com, + [protected].)
    When i called to the above relationship manager number, it is saying as the dialed number does not exists. Why these peoples are this much of irresponsible and my the customer care number are not working and not yet all connecting every time.
    Please solve my concern asap.

    Thanks,
    R vishnu vardhan
    [protected], [protected]
    Sep 26, 2017
    Complaint marked as Resolved 
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 22, 2017
    Kotak Mahindra Bank Customer Care's response
    We have forwarded your issue to our concerned department. Will get back as soon as we get any update. ^Team Kotak
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      9
      99rama99
      from Hyderabad, Telangana
      Aug 19, 2017
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      Website: www.kotak.comwww.kotak.com

      I am ramakrishna. My mobile number is +91 - [protected]. Your credit card people called me and used abusive language. I tried to contact credit card department customer department to report about this but it is not going to connect to them. I am getting 4 to 5 calls everyday they are really using very bad language.

      I have been using this credit card science 3 years paid in time but this time 5 days delayed and the amount is just 1000/- even though they are trying to make me mad
      Sep 25, 2017
      Complaint marked as Resolved 
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 20, 2017
      Kotak Mahindra Bank Customer Care's response
      Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2lrU3h9 or for immediate assistance you may call @ [protected].^Team Kotak
      Aug 21, 2017
      Updated by 99rama99
      It ius not
      Aug 21, 2017
      Updated by 99rama99
      https://www.consumercomplaints.in/kotak-mahindra-bank-i-was-harassed-by-kotak-mahindra-credit-card-payment-recovery-team-c1669303
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        S
        Sayan MJ
        from Kolkata, West Bengal
        Aug 19, 2017
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        Address: Kolkata, West Bengal

        This company is nothing but a fraud organization. I got a call from them for an interview for a post called unit manager. I appeared in the interview and got selected. The name of the interviewer was shiven shah, and this guy is pretty famous in that office. Due to some problems i could not join the company for 1 month. Now, shiven shah knew that my father is a chief manager in central bank of india. So may be he though that he could take advantage of it. One day he called me and said that there was a senior position post called direct company partner and for that i just have to sell their policy worth 1.2 lakh rupees and for that i would get 60k as incentives+ salary+ bonus for recruiting others. I was like ok, not a big issue for me. Later i went to his office to know the detail of that job profile, but then he said that policy worth rs.1.8 lakhs had to be sold to join as a partner. I was like, ok still not a big deal for me. So i discussed the issue with my father and he wanted to purchase the policy. So i just called shiven and told him to speak to my father as he is interested to invest and wanted to know the policy detail. When shiven spoke to my father he told him that he had to purchase a policy of minimum 2 lakh rupees and then only i would be able to join as a partner. From that time we started getting doubt about the company. So my dad said to him that because of some reasons he would not be able to pay the whole amount together, so he would pay only rs.50, 000 first, then after a few days he would pay rest of the amount. Actually he wanted to see whether they were providing right informations related to the policy or not. Shiven kept pressurising me to convince my dad to invest the whole amount together but i said it would not be possible. So one day i went to their office with the cheque of 50k and the policy form filled up by my father. They started the policy entry procedure on that day. On that day, around 9'o clock in the night shiven called me and said one more signature of my father was needed on the form. I asked him why he needed it, because i took his sign on the form wherever it was required. He said, "no there is one more page and his signature is required on that, so can i come to your home to take his sign". I said ok. Shiven had sent a boy named rajdeep, another employee of that branch. He came to my house with the forms, but when he was taking out the form from his bag, by mistake he took out another form with that and there was a signature on that form which was similar to my father's signature. We noticed it and asked him about it. He said that it had been done by them. So we called shiven and told him to explain. He said it was 8'o clock in the night and one more signature was required so he himself had done that fake signature on the form. My father and i told him many things for such an irresponsible activity.in the next morning my father got an e-mail informing about the purchasing of the policy. Now again another problem was occurred. Before doing the policy entry shiven had said that it was going to be a single premium policy, but the e-mail clearly stated that he had sold an endowment policy where one has to pay a premium of 2 lakh rupees every year for continuous 10 years for a policy which itself is a 2 lakh rupees policy. My father went to his own office and immediately stopped the payment of the cheque of 50k that i had given to shiven shah. And luckily they could not cheat us.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          sameer.saxena
          from Delhi, Delhi
          Aug 18, 2017
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          Address: New Delhi, Delhi

          Dear sir,
          I have applied to open a saving a/c at kotak mahindra bank at preet vihar delhi branch. For this purpose a cheque of rs.1, 00, 000/- no.461662 payable at united bank of india issued by me in favour of kmbl sameer saxena. This cheque debited to my united bank a/c on dt 09/08/2017 but branch not opened my saving a/c. The branch manager and other staff not responding for the same. If my saving a/c can not be opened than kindly refund my money as soon as possible.
          Thanks.
          Yours truly,
          Sameer saxena
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            bharath1829
            from Hosur, Tamil Nadu
            Aug 18, 2017
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            Address: 635109

            Hi,

            Crn[protected]. I had received milestone points for my credit card worth 10, 000 points. However i received a mail asking for card upgrade to which i agreed. Now my milestones points have been taken off and when queried they are telling that if you upgrade card it will be taken away. This was not mentioned in the mail that i got while upgrading.
            Later when i asked them to give back my points, a customer care executive named hiran promised me that in another 20 days i will get my points back and there is no response from her yet, its been more than 25 days now.
            I need valid justification regarding this issue.
            Sep 18, 2017
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 18, 2017
            Kotak Mahindra Bank Customer Care's response
            Hi, we request you to write to us via http://bit.ly/2lrU3h9 or for immediate assistance you may call @[protected].^Team Kotak
            While opening account is for salary but now I changed working place with other company and they provide me HDFC account so please cancel my account, and I can't make any transactions with your bank please understand my situation and cancel account
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              S
              spammevasanth
              Aug 17, 2017
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              Address: Chennai, Tamil Nadu

              I am holding a nre acc with kotak mahindra bank. While applying i told them that i dont need debit card since i am living outside india.in the application form also i didnt opt for db (Debit card). On july 31 they deducted rs 590 for debit card annual fee. When i contacted the customer care, they told that they will rebate the amount. After 2 days i got 500 back. Again i contacted the customer care, they told me that rs 90 is gst they cant rebate that amount. I need to go and ask in the branch. I tried explaining him but he keeps on tell the same thing.
              At last he told he will take a complaint and someone from the branch will contact me. 3 days later i got a mail from a bank manager. I explained him all the details to him and i got the below response.

              Dear customer

              Greetings for the day…!!!

              As for as the new government rule called gst, doesn’t allow bank to repay the service tax which is already paid because since it is paid to the government directly. So only we were able to reverse only the actual amount charged by the bank.

              Sorry for the inconvenience occurred.

              Any other service, please feel free contact us.

              I know few shops are cheating in the name of gst. Even banks like kotak mahindra is also cheating in the name of gst.
              How can someone been taxed (Gst) for the service/product for which they didnt ask/used.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                MJ4u
                from Pune, Maharashtra
                Aug 16, 2017
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                Address: Pune, Maharashtra, 411028
                Website: www.kotak.com

                Hi sir/madam,

                I use to have a kotak mahindra card with crn 76521510. However i was not convinced with the billing tansparency and have closed account by clearing all the dues.

                After clearing all the dues i have even blocked my card. Now even after repeated request they are not willing to close my accounts.

                Suddenly now after 3 months closing and cancelling a card, i am getting a statement for the back for due amount.

                I have tried to contact customer care, but they keep on transferring to there manager.

                Look foward to your response and if you could suggest what possible legal action can i take.
                Sep 22, 2017
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Aug 17, 2017
                Updated by MJ4u
                Hi Team,

                on what conclusion my complaint is resolved as I have not received any acknowledgement in regards to the same. You can considered it as resolved if there is any concrete progress on the complaint which I do not find here.

                Regards,
                Mukesh
                Verified Support
                Aug 20, 2017
                Kotak Mahindra Bank Customer Care's response
                Hi! Trust you have got in touch with our official on 18th August 2017 regarding your concerns.^Pradeep
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                  sthitapradyna rasalkar
                  from Kallakkurichchi, Tamil Nadu
                  Aug 16, 2017
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                  Address: New Delhi, Delhi, 585101
                  Website: www.kotak.com

                  My first bank acount was with kotak opened by my frist employer. I was happy to be banking with such a bank until now.

                  I am sadened to bring to your notice that kotak's been highly undependable these days! I am going overseas hence i had applied for a upgraded visa platina card begining of the month and i havent recieved it till date. I have a flight on 18 and i am leaving my home town on 17.

                  I waited and waited, i was assured that it will reach me in time.

                  Well i cant postpone my trip so i approached axis with the problem they were very accomodating and arranged for all requirements for a safe journey.

                  I was also planning on changing my account type to nre/nro but given the tough circumstances the kotak has put me into, i frankly feel like withdrawing althogether and closing my bank account with kotak.

                  I cannot even imagine what would i do without card for my expenses!

                  Highly irresponsible!
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    C
                    chinmai0808
                    from Mumbai, Maharashtra
                    Aug 16, 2017
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                    Address: Hyderabad, Andhra Pradesh, 500011

                    Hi. I was paying my bill through debit card. Three times transaction failed. After 15 minutes money got deducted. Shop keeper showed me his whole day transaction list. Even he dint receive, its been more than 15 days. Still i dint get my money back. The amount i should receive is rs.2010.

                    I will add my transaction screen shot. Please take an action immediately and return back my money by end of day.

                    I am trying to mail but the service is down from 1 week. Very poor customer service.
                    Hope you will sort out this issue and return my money back by end of day.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      Visweswararao girijala
                      from Chirala, Andhra Pradesh
                      Aug 15, 2017
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                      Address: 530017
                      Website: [email protected]

                      Dear sir/mam .I am an agent of kotak life insurance company my code is kLI6o488231 when I became the agent was not told about any business commintment just an advisor after some time gave a my friest policy .after witing two months but I will not give my friest policey commission but till now no commission has been credit to my account. my account no [protected] my name Girijala visweswararao mob-[protected]
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        V
                        vijaykumar1976
                        from Bengaluru, Karnataka
                        Aug 14, 2017
                        Resolved
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                        Address: 560073
                        Website: kotak bank

                        Dear sir/ madam,

                        Request no 1-[protected]

                        I m existing customer of your credit card. I made the cash payment on 9/08/2017 rs. 30000/- at Kotak Mahindra bank, Sahakarnagar branch but still now that amount not credited to my account. Yesterday I went to shop for purchasing but my card is showing insufficient fund. Plz check and do the needful at earliest.

                        Card no: [protected]
                        Name: Vijay Kumar
                        M no: [protected]

                        Thanks and regards.
                        Vijay kumar

                        WP_20170814_20_40_18_Pro.jpg
                        (3159.10K)
                        Sep 18, 2017
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 16, 2017
                        Kotak Mahindra Bank Customer Care's response
                        Hi! we have received the said payment towards your Kotak credit card.^Pradeep
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                          Thejaswini H N
                          from Bengaluru, Karnataka
                          Aug 13, 2017
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                          Address: Bangalore, Karnataka, 560066

                          My cust id : 42639440 & debit card ending with xx8662.

                          Recently i have changed account into normal savings account from salary account.

                          Now bank deducted 885 rs as annual debit card charges? Why.
                          When my account was salaried account there is no charges after converting into normal account why there is deduction? This is totally unfair.

                          I want my money to be refunded and this card should be cancelled.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            Sri Kanth M
                            from Hyderabad, Telangana
                            Aug 12, 2017
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                            Address: 500047

                            I have payed my CC Bill through webpay on 10th august.. but till now i didn't get any conformation message... I have contacted customer service they said like it will take 3 days time for payment.. but today 3rd day still i didn't get any mail.. & 12th august is my due of CC bill payment.. I have tried to track my transaction status but it showing ( Please enter a valid Transaction ID )

                            RefNo. JICI[protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              nikita.jain29
                              from Noida, Uttar Pradesh
                              Aug 11, 2017
                              Resolved
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                              Resolved

                              Address: Ghaziabad, Uttar Pradesh, 201010

                              I had a kotak mahindra credit card and i lost it so i called their customer care executive and blocked it and i told him clearly that i don't want new card so don't re-issue it. But after few days i got a message that your credit is issued but i refused that i never applied for new card so i will not accept it. My previous outstanding was 0. But now i am getting messages regularly that you card outstanding bill is this much. When again i called that customer care executive that he is saying this is a bill for your new card. I asked that where is my new card. He said it's with bank only because they didn't able to deliver it.

                              So my question is that my old card's outstanding was zero. I didn't applied for new card and that card is with bank only.
                              So why these illiterate customer care guys are saying that this is your new card bill.

                              L
                              Sep 19, 2017
                              Complaint marked as Resolved 
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Aug 09, 2017
                              Manishranjan Ranjan's response
                              by mistake ammount transfer to wrong account
                              Verified Support
                              Aug 12, 2017
                              Kotak Mahindra Bank Customer Care's response
                              Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2lrU3h9 or for immediate assistance you may call @ [protected].^Team Kotak
                              I have transferrred rs 13000 to my bank of baroda account from kotak mahindra bank But i have not received my money in my acoount. to another accounttransferred the amount on 9 july 2017. . Kindly help me
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                                sg7rocks
                                from Delhi, Delhi
                                Aug 10, 2017
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                                Address: Faridabad, Haryana, 121002
                                Website: Kotak 811

                                I have tried to pay my BSES RAJDHANI bill from kotak 811 app using bharat QR code on 18th July and 29th July but both time transaction failed but money deducted from bank account now the story of customer care
                                24 July complaint has been taken with reference no. 1-[protected]
                                28 July complaint closed please take merchant proof for transaction failure
                                31 July sir give me few minutes I will call back
                                2nd august (new person) sir it will take 2 days for me to understand your concern
                                4th August original first person sir provide me proof for both transactions I will revert in two days time
                                4th August refund for one transaction has been credited but not clear for which transaction
                                5th August transaction closed
                                8th August sir I have taken your complaint will revert to you.
                                10th August sir one of those transaction was successful but we can't tell you which transaction and we are not even clear about for which transaction refund has been given to you we can't help anymore contact nearest branch

                                ###### this is an online account so if you can't help on simple issues of reversal of transaction you should close the bank.
                                I am adding screenshots of transaction so that others don't lose their money.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  armugham palani
                                  from Chennai, Tamil Nadu
                                  Aug 10, 2017
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560019

                                  Im Armugham Palani I have taken a new credit card no. [protected] CRN NO.[protected] days back and I did not use it even once so soon I got a message that I should pay around Rs1768.82 so I given complaint regarding this to customer care complaint no- 1-[protected] this is for cancellation one more is Reversal of the Amount
                                  -complaint no 1-[protected] so customer care told they will call me till now id didnt get a call due date is[protected]
                                  so please cancel my card then block ths card
                                  thanking you
                                  Regards Armugham palani [protected]/[protected]
                                  Sep 17, 2017
                                  Complaint marked as Resolved 
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 10, 2017
                                  Kotak Mahindra Bank Customer Care's response
                                  Hi! Trust you have got in touch with official regarding your concerns.^Pradeep
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                                    Karan365
                                    from Mumbai, Maharashtra
                                    Aug 9, 2017
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                                    Address: 400077

                                    I am very disappointed with the grievance faced recently with kotak mahindra bank,
                                    Bhaveshwar lane, ghatkopar (E)

                                    On 20/jully/2017 i inquired about the account opening for saving account with demat accout, they said bring ₹20000 cheque and documents

                                    So i walked in to open an a/c with my sister
                                    As many of my friends refers
                                    An filled a bank form for opening account
                                    On 21/jully /2017
                                    They told it will get activate in 5 days.
                                    And i provided the documents and cheque
                                    They needed.
                                    Then they said that they need higher amount of cheque while opening new a/c
                                    And they were insist to make higher cheque so, we were like ok make it ₹50, 000.
                                    But then too they were not happy.
                                    They were like not only ₹50, 000 more than that. Than my sister beside me told the staff that she told me that there is no such thing like taking more money from client blah blah they dont ask for more money. Then they gone to asked their senior about the same and then submitted the cheque and said the account opening kit will get delivered to the first holder address

                                    27/7/17 then waiting for the day account opening bt nothing happened on that day
                                    28/7/17 waiting for the courier from bank bt nothing happend
                                    29/7/17 no response till
                                    31/7/17 same nothing came
                                    On 1/8/17 i called bank staff that i still i haven't received any kit yet. And what i was shocked from the reply from the another side.
                                    They said we have just applied today for your account opening, your account will get open in next 4days.
                                    Is these what kotak serve clients?

                                    Waiting for 4 more days then called again on
                                    5/8/17 asked them what happend madam?
                                    In reply: 2 more days

                                    7/8/17
                                    I called: what happened madam?
                                    Staff:it will get delivered today itself
                                    Superior have send the mail
                                    Me:no mail received
                                    Staff:it will get deliveredsoon
                                    No response whole day

                                    8/8/17
                                    I called: what happened madam?
                                    Staff:it will get delivered today itself
                                    Me: no mail received
                                    Staff:ill had talked with the supervisor it
                                    Willl soon delivered
                                    Again no response whole day

                                    9/8/17
                                    I called: what happened madam?
                                    Staff:it will get delivered today itself
                                    It is computer generated mail
                                    Again & again same thing
                                    No response whole day

                                    Its 20 days since i applied for opening
                                    Account bt still i can't
                                    1) so at last when it would start my account?
                                    2) how many more days they are going to fool us?
                                    3) who will going to pay me for the loss?
                                    4) these how kotak make money by fooling people?
                                    5) kotak is responsible for wasting my time
                                    6) why kotak insists us to give more & more money at opening?
                                    Please help me out of these
                                    Thankyou
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                      Y
                                      yoga shetty
                                      from Bengaluru, Karnataka
                                      Aug 9, 2017
                                      Resolved
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                                      Resolved

                                      Address: 560021
                                      Website: [email protected]

                                      I'm not satisfy from you our account simply changed more every month i'm ready to logoff my kotak account plz call me soon. Mobile no [protected]. My ready to close my account as well credit account also

                                      Which will make it available to wider audiences. Don’t forget we are here to help you! Ok help asap

                                      Thanks and regards
                                      Yogesh
                                      [protected]
                                      Dr rajkumar road
                                      Bangalore
                                      Aug 23, 2017
                                      Complaint marked as Resolved 
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                      Aug 09, 2017
                                      Updated by yoga shetty
                                      1658163
                                      I was applied PAN Card correction as on july 19, I applied one time but debited two time RS 120.62/-
                                      Please refund my money to A/C No.[protected] Name - Saravanan
                                      Branch address Thillai Nagar, Trichy.
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                                        N
                                        Nair1616
                                        from Bengaluru, Karnataka
                                        Aug 9, 2017
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                                        Address: Bangalore, Karnataka, 560043
                                        Website: www.consumercomplaints.in/new_complaint

                                        I applied for a 0 balance 811 account and kotak decided to randomly allot me a 10, 000 min balance account. I complained regarding the mismatch and then they said they cannot do anything about it and de activating is the last resort.

                                        I further submitted documents for de activating. Its been almost 2 months now and they still havent de activated. I have made numerous visits and repeated calls and every time they say that we will process it and bla bla...

                                        My adhaar card has been linked to the bank account during activation.

                                        Now i am receiving messages that kotak will be charging nmc charges!!!

                                        Extremely # service :

                                        The bank is located in bangalore, kalyan nagar -
                                        My number is [protected]
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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