Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Feb 5, 2026
Complaints 4830
Resolved
1327
Unresolved
3503
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 38

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Revathy Munuswamy
Aug 12, 2021
Report
Copy

Address: Chennai

My Car Loan no. CF18729693 is integrated with ECS with my Citibank and funded enough. ECS is not functioning properly from the Kotak side. I have been penalized every month, even after supplying the bank statement with fund availability. Kotak charging as check bounce and messing my credit score, Called customer care .ref 1-[protected]. No one is addressing. Is there a way to change my Car loan banking?
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Manikandan Palanisamy
    Aug 12, 2021
    Report
    Copy

    Hello, I have received a Notice from The appointed Sole Arbitrator for initiation of Arbitratin Proceedings in respect of my Personal Loan. The Arbitration is to take place in Chennai. The letter received earlier was from the Law firm asking this arbitrator to invoke the arbitration clause, stating that I had failed to pay back the entire loan amount after three of my EMI's bounced. However, I had made that payment regularly before last 2 years. Due to COVID situation, I have two pending emi but I receive a notice from arbitrator to come in front of court. I don't know how to handle this situation. From this month onward I'm paying my emi regularly and I have informed my relationship manger about my delay emi which I will pay by next month. Still I received a notice from kotak but I have asked my relationship manager about the notice, he had no idea about that.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Amitvadsariya
      Aug 9, 2021
      Report
      Copy

      Address: 500016
      Website: Kotak

      16 july received call from kotak bank +[protected]
      Saniya
      15:11 pm
      And saying apply creditcard its free and welcome bonus 30000 and free air ticket and movie ticket and much more
      I have also call record but after card apply not welcome bonus points received and when i m calling your bank says no point received this time
      Why
      Plz reply
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Aug 12, 2021
      Updated by Amitvadsariya
      Why not one replying
      Chor bank hai chor
      Aug 18, 2021
      Updated by Amitvadsariya
      What can i do close your card
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        md sharib007
        Aug 9, 2021
        Report
        Copy

        Address: kotal mahindra bank jasola near apollo hospitals new delhi

        6th aug 2021 i received a mail that my account is freezed because of legal notice received from cybercell mumbai.
        my account freezed without any prior notice.
        I am a student and i kept my all expenses and college fee amount in my bank account only.
        now i am in trouble i can't even withdraw a single penny from my own account.
        my account num is [protected] branch- jasola, new delhi
        Ifsc- KKBK0004618.
        Please i want to get my money back.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        i went to branch but they are also not helping me
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Steeven Konapalli
          Aug 7, 2021
          Report
          Copy

          Address: I don't know

          I have paid 2650 rupees in telling fake job role on Kotak Mahindra Bank . I have taken msg on [protected].
          I have paid on this number[protected]@upi
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Hi! Kotak Mahindra Bank does not ask for any money from potential recruits. Readers and/or interested/prospective candidates should be cautious about any correspondence or person who promises them a job/job interview in return for money. Further we request you to kindly lodge FIR against them.^ Team Kotak
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sushila1257
            Aug 7, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: 1257 PANA PAPOSIAN NARELA DELHI NARELA, PANA PAPOSIAN Narela North Delhi India 110040

            Respected Sir,
            credit card number [protected] Name Sushila Devi...
            I am a Saving Account Holder in kotak mahindra bank .
            sir without my permission issue a credit card and start dues & penality on it without my permission bank put Auto Debit on it.

            Sir Recovery Department also harassment me on mobile...
            I pay settlement amount rs 1700/- for close the card.. in jan 2020...

            But Bank recovery department again call me for payment...

            sir i don, t have any source of income I am a house wife...
            please resolve this problem...
            Sep 9, 2021
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 09, 2021
            Kotak Mahindra Bank Customer Care's response
            Hi! We request you to kindly contact our Collections Manager Mrs. Swati Ganatra on his mobile number [protected], respectively between 09:30 - 18:30 (Mon-Sat) to assist you regarding your concern. ^Team Kotak
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Suchit Pradhan
              Aug 6, 2021
              Report
              Copy

              Address: Bangalore

              They keep calling to opt for Credit card again and again even though I have requested not to call 1000 times already.

              They even call 3-4 times a day by different calling Agents from different numbers and keep harassing all the time.

              If it does not stop, I will file a complaint to the higher authority.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              I am in support of this. I have raised complaint on same thing. I hope we get justice.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                Tejas Chandrakant Patil
                Aug 6, 2021
                Resolved
                Report
                Copy
                Resolved

                I have ordered the product on 5th August 2021 i ordered 2 jeans pant one t-shirt and one pair of shoes worth rupees of 3958.65 i got the email that amount is refunded in my source bank account but amount is not credited
                Aug 9, 2021
                Complaint marked as Resolved 
                Sovle
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                3 other people found this review helpful
                3 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ayyalasomayajula syamsundar
                  from Mumbai, Maharashtra
                  Aug 6, 2021
                  Report
                  Copy

                  Sir,

                  A couple of times I have requested to change my credit card billing cycle. Currently, my credit card payment due date is the 2nd day of every month. But my salary is credited after the 2nd day and between nd and 5th of every month. In this scenario, I could not able to repay the credit card bill on the last due date. For this reason, a couple of times i approached your customer service platform and placed request of billing cycle change. But my request was rejected. I am so worried about this. Please do the need ful and change my billing cycle.

                  My service request reference numbers:
                  Date of request: 18th July 2021
                  SR Number: 1-[protected]
                  Date of request: 21st July 2021
                  SR Number: 1-[protected]
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Hi! We’d like to keep you as a happy customer. Please write to us at Social.[protected]@kotak.com along with your registered Mobile or CRN number for us to assist you. ^Team Kotak
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    ruchi75
                    Aug 5, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Harassment by credit card department

                    Sir/ Ma'am
                    My name is Ruchi Miglani and I am a customer of the Kotak Mahindra bank

                    My details:
                    • Name: Ruchi Miglani
                    • CRN: 89015087
                    • Bank account: Corporate salary account since the year 2015.
                    • Branch: 3B2 Mohali

                    Problem:
                    • On Saturday, 12th June 2021 at 3: 12 pm, 2 fraud transactions were conducted from my credit card using Mobikiwk as the merchant...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    R
                    rockyani
                    Aug 5, 2021
                    Report
                    Copy

                    Address: Bengaluru

                    This is after struggling for more than 6 months now.
                    I have tried opening 811 online Kotak Mahindra bank account couple of months back. From that moment I have been receiving minimum of 10-15 calls everyday for taking Credit card.

                    Firstly how can my personal number be made public to a third party vendors and agents and what not every agent making marketing calls on daily basis.

                    Secondly there is no real sensibility even after asking to stop calling further I still receive 10+ calls everyday from kotak mahindara credit card.

                    How to go about with this issue further very seriously.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      BharatSingh1985
                      Aug 5, 2021
                      Report
                      Copy

                      Address: Sector 70, Chandigarh( PUnjab)

                      118rs has been deducted from my account for some service i never asked or availed. However this isn't just one time this has happen to me. There are further many other deduction made instantly from my account if you want to clarify it with the bank the bank insist on calling the customer care executive for reliable answer to your queries.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Address: SURAT MEZZANINE LALGATE BRANCH, Surat, Gujarat

                        I the undersigned, Mayur A Patel, has opened a zero balance saving account for Demat account
                        with your bank on 28 April 2020, through online link send by Kotak bank employee Hardik patel
                        ( mobile:[protected]). Now my problem is that inspite of zero balance saving account my
                        account is debited for AMB NON maintenance charge and suddenly debited 7 times AMB non
                        maintenance for previous month in 1 day on date 16-June-2021....
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy
                        D
                        Dinesh Balaji Lydia
                        Aug 3, 2021
                        Report
                        Copy

                        Dear Sir

                        Myself Dinesh Balaji I have not paid my 3 month credit card bills due to personal reasons and my mother expired in the month of May due to COVID so I had financial crisis so only I was not able to pay.So the Kotak Mahendra Collection agents treat customers very badly and I had personally experienced it they mentally torture by continuously calling and they also verbally abused me and they texted me with abusive words this is not professional So I’m mentally upset. Please do consider this and take necessary action against this person

                        I’ll pay by this month end since I am out of station for work
                        And I am attaching the messages sent by the collection agent

                        Thanking You
                        Regards
                        Dinesh Balaji L
                        Kotak Mahindra Bank
                        Credit card No 4166 xxxx xxxx 9299
                        Mobile No [protected]
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Dinesh Lydia
                          Aug 3, 2021
                          Report
                          Copy

                          Hi sir
                          due to some personal reason I’m not paid may 10th mom expired because of CORONA I was unable to pay credit card bills for past 3 months so I get continue calls from collection department the use very abusive words and scold and keep on giving mental torture after 20th ill pay since I’m outof station

                          My credit card details
                          Kotak mahindra Bank
                          Dinesh Balaji L
                          4166…….. 9299
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rahul Rithvik
                            Aug 3, 2021
                            Report
                            Copy

                            Respected Team,
                            Do stop all the promotional messages sending to [protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vikas Kewalramani
                              Aug 3, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Vadodara

                              My account has been debited with INR 59/- towards ECS/TBMS without prior notice, I need my amount back on my bank or give me the reason at least..
                              Aug 3, 2021
                              Complaint marked as Resolved 
                              Called the Customer Service and they told me the amount was deducted as I linked the Groww account to my bank.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Shehnu
                                Aug 3, 2021
                                Report
                                Copy

                                Address: Malad west mumbai

                                Hi Kotak Mahindra Team,

                                I had this account as my Salary account with ING Vysya since long, but when it got transferred to Kotak Mahindra bank still my salary getting credited but since my salary is no been credited over a years time now, when yesterday i called Kotak customer service to check if i can operate my 811 account so came to know they have piled you $77000.00 charges on my account IS IT A SOMEKIND OF JOKE ????

                                Why i was never informed by SMS or email about the amount due or charges are getting accumulated, I would have closed down the account long back.

                                Since i called them yesterday upfront that's when they were informing me, this is unacceptable i cant accord to pat this much unnecessary charges which was never informed neither by phone call, message or email.

                                My phone number is [protected] please call me regarding solving this issue, would appreciate it.

                                Thank you
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  ChoudharyWala01
                                  Aug 2, 2021
                                  Report
                                  Copy

                                  Address: Dakshinee Housing Estate, Phase -1,House No - B2, Near Dutta Bagan Shiv Mandir

                                  I'm availing a Credit Card ending with number 6343 against a Fixed Deposit (F. D) of Rs. 15, 000.
                                  The customer care is harrassing me from 2 week before due date and calling me 4 -5 times a day.
                                  They don't have manner to speak with the customer. After getting calls a week regularly, I mentioned them that I have a Credit Card against my FD with there bank. But the bank officials of Credit Card department says me that, have you thrown money in our bank or what.
                                  Is that a way to speak with customer, that too 2 week ago from my due date?
                                  I have linked all my screenshots of call from Bank Officials below, all the unknown numbers are from Kotak Bank Credit Card department, I have call records too, but there isn't a way to select it.
                                  I'm feeling very much depressed after getting calls regularly.
                                  Hope would find a resolution soon.
                                  Thank you very much.

                                  Ankit Choudhary
                                  M. No. - [protected]
                                  Email - [protected]@gmail.com
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    L
                                    Lakshmi0420
                                    Aug 2, 2021
                                    Report
                                    Copy

                                    Address: Kondakavur branch, narsaraopet, guntur,522601

                                    Hi Team, This is Venkata kotamma from Kondakaur branch, my husband deceased one year back 29/07/2020. Before deceased date he deposited 90000. We provided all required documents to get that money.. But the manager is prolonging from last one year saying internet is not coming/ system is not working like that.
                                    Could you please help me to resolve this issue as its completed one year.

                                    Branch details.
                                    Kondakavur branch
                                    Narsaraopet, Guntur, Andhara pradesh, 522601
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit