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Kotak Mahindra Bank Complaints & Reviews

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Updated: Mar 26, 2026
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K
Kartik Raviraj
from Delhi, Delhi
Dec 24, 2020
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Shadow reversal needed on Unauthorized electronic banking transactions

Address: AnnaNagar

My name is Kartik Raviraj. Bank is Kotak Mahindra, Annanagar.

On 20 December 2020 within 6hrs about Rs 13235 has been debited from my account in every 10-20 mins on 10 different transactions, ie Rs 2100, Rs1785, Rs1000, Rs 1050, Rs 2100, Rs 2100, Rs 1050, Rs 1050, Rs 1000 and Rs 1000

Actually I did made a Rs 39 to watch a cricket match pak vs NZ around 11:30am - I just watched for 10 mins and slept off. When...
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sunilg56
from Bengaluru, Karnataka
Dec 23, 2020
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Keep getting every day nuisance calls regarding credit card sales.
Aug 7, 2021
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Hi1 We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
sunilg56's [Complaint's author] reply, Jan 15, 2021
Trying to send email, Let me know what to fill in [protected] in Social.[protected]@kotak.com
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    Pradeep Ravindran
    Dec 22, 2020
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    Collection Agent Behaviour

    Hi All

    Am Pradeep from Chennai, am addressing this to all not sure which of you is holding responsible for credit card .

    I have a credit with a value of 80k and yes I hold fully responsible to repay my debits to the bank as am doing so for so many years. Now as all you know the situation is not normal and there is a big impact on every one financially, starting from a street vendor to a multimillionaire.
    br...
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    Ansh Snehant
    Dec 21, 2020
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    Address: Durgapur Mohalla Dr Nilima Roy Gali Katihar 854105

    I've buy a product by Amazon on 2nd December that have to received in 12th December after that I've returned this item on 13th December after that amazon has been refund for this item as rupees amount 109.00
    This is a Reference No.[protected]
    But bank denied for the payment as per the request check this concern take action on it as soon as possible.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      S
      SubratBhoi
      Dec 19, 2020
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      Address: Cuttack

      From my savings account inr 10100 has been deducted towards ksec without any intimation.
      Aug 7, 2021
      Complaint marked as Resolved 
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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        A
        Ayub9739
        Dec 19, 2020
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        Hi,

        As I am writing this details with pain which I am suffering with the service to me as a customer . I have done 2 times bookings with same buses unfortunately for my round trip to goa through my kotak app from goibibo. I want to cancel my 1st booking. Tried reaching goibibo no response . Email sent on [protected]@goibibo.com mails not delivering to this email and tried reaching with different emails and contact fortunately did not connect with any of those . It is almost 3 days till date I did get anyresponse from contacted mail ID's.photos are attached of my tickets which I need to cancel and get my refund back. I hope you can take this as my request for resolving the issue on priority.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Dec 23, 2020
        Updated by Ayub9739
        Still my complaint is not resolved.
        Dec 27, 2020
        Updated by Ayub9739
        Still my complaint is not resolved. My money is not yet refunded
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          K
          KamalKumar01
          from Powai, Maharashtra
          Dec 18, 2020
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          Address: Mohali

          Please check my account there are showing any lein charges without my intimation

          I have no loan received from Kotak Mahindra Bank then why this charges showing in my account please check and clear lein charges I am not able to pay this amount and charges without means
          A/c No. [protected]
          IFSC Code KKBK0000257
          Branch Zirakpur

          Contact No. [protected]
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Dec 21, 2020
          Updated by KamalKumar01
          ??
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            M
            Moin Shaikh69
            Dec 17, 2020
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            Address: Sion

            Error code 954 please solve
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              S
              SouravBiswas1234
              from Delhi, Delhi
              Dec 17, 2020
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              I have been issued a settlement letter from Kotak Mahindra and has been given time till January 2021 to pay off the due.
              Still some goons from Kotak Mahindra Noida 125 branch are calling my ex colleagues and using slangs and discussing about my credit information. Also telling them that I have given their number as a reference. Which I never ever done.
              Now my queries are
              1. Is this RBI's act which has been followed by Kotak Bank's recovery team?
              2. Is this the way a reputed bank will behave with their customers
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                S
                SunilGorasiya1997
                from Surat, Gujarat
                Dec 17, 2020
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                Kotak Mahindra Bank please provide reason to deduct the charges for atm cw fee-dom

                Hello sir/madam,

                I am holding kotak mahindra account. It is a salary account. It was told at that time that there is no charge applied by bank for atm withdrawal for any number of online transactions at any bank atm domestic

                There are total 6 times 23.60 has been deducted in last 3days.

                30/11/2020 chrg: atm cw fee-dom/ tbms -23. 60
                30/11/2020 chrg: atm cw fee-dom/ tbms -23.60
                30/11/2020...
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                nil15584
                from Panaji, Goa
                Dec 17, 2020
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                Dear Sir,

                Respected Supreme Court me Respected RBI ne bina koi conditions ke har bank ko restructuring dene ko bola he fir bhi Kotak mahindra bank ko dene me taklif ho rahi ge. Asal me bank ko kisi bhi haal ma koi bhi customer ko restructuring dena nahi he. Sirf aur sirf customer ko pareshan karna he.

                Respected Reserve Bank of India,

                For your kind information

                Kotak mahindra bank ko restructuring dene me taklif ho rahi he. Internal policy bol kar nahi diya he restructuring.

                Ne mang raha hu samne se to dene me kya taklif he bank ko.

                Thanks & Regards,

                Nilkanth Patel
                [protected] Forwarded message[protected]
                From: Nilkanth Patel
                Date: Sun, 6 Dec, 2020, 11:30
                Subject: Re: Loan restructuring
                To:,

                Dear Sir,

                Supreme court aur rbi ke adesh ka aapki bank anadar kar rahi he aur kisiko bhi npa ghosit nahi kiya ja sakta ye pata hone ke bavjud bhi aapke recovery agent tang kar rahe he. Mene aapko bola he restructuring do to dene me kya raklif he aap ki bank ko. Defaulter ghosit kiye bina aur court ki notice aur default kiye bina meri car ko hath bhi lagaya aapke recovery agent ne to sidhi FIR fategi ye aapko me bata deta hu. Jo kaam karna he wo to kar nahi rahe ho upar se customers ko pareshan kar rahe ho. Iska reply jaldi chahiye. Nahi to fir muje majboori me RBI me ye case ke jana padega.

                Thanks & Regards,
                NILKANTH PATEL

                On Sun, 6 Dec, 2020, 10:03 Nilkanth Patel, wrote:
                Dear Sir/Madam,
                Car loan ac no : CF 16735049.

                MENE 3 BAAR RESTRUCTURING KE LIYE APPLY KIYA APNE DIYA NAHI. AB YA TO RESTRUCTURING DIJIYE NAHI TO FIR MUJE RBI ME AUR COURT ME CASE DALNA PADEGA. AAPKO CUSTOMERS KE FEELINGS KI KOI KADAR NAHI HE.ME BAAR BAAR BOL RAHA HU KI RESTRUCTURING KI MUJE JARURAT HE ME EMI NAHI BHAR PA RAHA HU.

                THIS IS LAST MAIL.

                MUJE NATIONAL CONSUMER FORUM AUR RBI ME CASE DALNE PAR MAJBUR MAT KARO.

                MUJE YE BATAIYE AAPKO PROBLEM KYA HE RESTRUCTURING DENE ME. JAB CUSTOMER MANG RAHA HE SAMNE SE TO DE KYU NAHI RAHE HO. MANMANI KAR RAHE HO. CUSTOMERS KE SATH NAHI DENA KISI BHI HAAL ME BAS.

                YE SABHI MAIL KI COPY EVIDENCE RAHEGI.

                THANKS & REGARDS,

                NILKANTH PATEL

                THANKS & REGARDS,
                NILKANTH PATEL
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  K
                  kotakcustomer
                  Dec 16, 2020
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                  I have got accounts with Kotak Bank. My account numbers are [protected] and [protected]. My accounts have been put under debit freeze since September 2020 and my issue has still not been resolved. The branch said someone submitted fraudulent document in your name. I already have visited the branch numerous times, submitted my KYC documents but the problem has still not been resolved. Every time I go there, they give me new excuses. I have put in the request to close my accounts back in November 2020 but they haven't processed that either. Please close my accounts and return my money.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    I
                    i_priyanka_mane
                    Dec 16, 2020
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                    Address: Nigdi Branch, Pune

                    I live out of India and I am a Kotak customer since 2016. I was in India at the time of Account opening and later shifted abroad. I am an Indian citizen.

                    I have submitted NRE Status change documents 2-3 times. I visit the bank every year 2-3 times a month with my documents when I am in India but my account status was never changed. This week I got an email again to submit documents. I was really frustrated with the kind of service this bank has.

                    Every time a manager is changed in the Nigdi Branch they ask me to submit the same documents again which I have submitted several times previously. My father has visited the bank several times too but they never consider him and send him back without any information.

                    This week when I received the email again I got really frustrated because in spite of having an account I can never really use it. I was really frustrated and so I asked them to close my account in reply to their email. I did not get any confirmation or reply to my email. After 2 days, they directed debited all the money in the account towards account closure. There are no defaults in the account.

                    What kind o[censored]nprofessional behavior is this? I got no response about transferring the amount to another account, nor an email to state that the procedure to close the account has been started.

                    Kindly contact me and refund all my balance back.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      S
                      Sumeet Solanki
                      from Mumbai, Maharashtra
                      Dec 11, 2020
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                      I had a car loan with kotak bank but there are not issuing noc and are saying to visit the branch for Noc .Due to covid and health issues i am not able to visit the branch .My CRN NO:49631590 .Request you to issue noc at my registered address.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        N
                        nagavamsikrishnachalasani
                        Dec 11, 2020
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                        Hi team,
                        I did the payment and got the confirmation message already but still people from kotak mahindra bank are calling me and harrasing me. I also want to tell you most importantly that they are messaging and disturbing me in WhatsApp. I did not gave my concern or I haven’t signed anywhere to message me in WhatsApp and this is happening almost every month sir.

                        I am sincerely requesting you to take action on them so that I won’t get harassed by them.

                        Thanks,
                        Naga Vamsi Krishna Chalasani.
                        [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 12, 2020
                        Kotak Mahindra Bank Customer Care's response
                        Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. Or kindly buzz us at[protected] and our team will be glad to resolve it. ^Team Kotak
                        Kotak team, I guess you know that emails and contact numbers will be masked in this portal and yet you are sharing those details with me and asking me to contact you.

                        Today, I have received one more Whatspp message from your team. Can you please answer my question that “Did I gave my concern to contact me in WhatsApp?”
                        Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                        nagavamsikrishnachalasani's [Complaint's author] reply, Jan 10, 2021
                        Team,
                        I told you already that your email address will be masked in this portal and again you are asking me to contact you at some masked address.

                        My credit card number ends with 7507 and my mobile number ends with 3366. Please contact on my contact number.
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                          H
                          Hemalatha Elumalai
                          from Powai, Maharashtra
                          Dec 10, 2020
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                          Please terminate agent code and remove my pancard number from IRDA portal

                          Pan number:BCQPH2411B
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            Hemalatha Elumalai
                            from Powai, Maharashtra
                            Dec 10, 2020
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                            Please remove pan number and terminate agent code due to non performance.

                            Pan no. BCQPH2411B
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              A
                              Aadam Sayyed
                              Dec 9, 2020
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                              I have took two wheeler loan from L&T finance and i was unable to pay my emi hence i have surrender my two wheeler to L&T i got a letter also now kotak mahindra bank overtaken L&T and they harassing me to pay the emi again getting calls daily my parents are also frustrated as they are also getting recovery calls on a daily basis after submitting everything.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                S
                                scg48
                                from NEW DELHI, Delhi
                                Dec 8, 2020
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                                Resolved

                                Address: KAMLA NAGAR,DELHI-110007

                                Rs.51347/- have been fraudentally withdrawn in my bank account no.[protected], CRN:22664939 on 29/[protected] in11 transactions for which report of fraud vide ID 1-[protected] WAS LODGED with the bank on 30-11-20 and complaint in hard copies with documents submitted to KMBL branch at BARAKHAMBA ROAD, NEW DELHI-110001 AND KAMLA NAGAR BRANCH BUT NO ACTION HAS BEEN TAKEN BY TNE BANK, THE COMPLICITY OF BANK PERSON SH.RATHOD([protected]) WAS ALSO BROUGHT OUT.
                                Dec 11, 2020
                                Complaint marked as Resolved 
                                NO ACTION HAS BEEN TAKEN BY KOTAK BANK ON THIS FRAUD COMMITTED WITH CONNIVANCE OF KMBL OFFICIALS
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Kotak bank has already been notified a number of times but bank is not taking any action
                                Kotak bank is requested to apprise the action being taken by the bank
                                Kotak bank has taken this fraud very lightly and no action has been taken even after two weeks. This delay will just facilate the fraudiers and protect kmbl officials who facilitated the fraud
                                Nothing is resoved kotak bank has not made any effort to reslve the case
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                                  N
                                  nandlal maske
                                  from Mumbai, Maharashtra
                                  Dec 5, 2020
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                                  Resolved

                                  Address: kotak mahindra bank shankara nagar nagpur ms

                                  DEAR SIR,
                                  1)Debited Rs. 24, 999/- on dated 16/06/2019 vide pos.citruspay.kotak /mumbai /[protected]
                                  2)Debited Rs. 4999/- on dated 16/06/2019 vide name nirmal shaha mo no [protected]
                                  these two transation done by kotak bank from my ac vide union bank of india branch wadsa ac no [protected]
                                  ac holder name MANGLA XEROX AND GENRAL STORE DESAIGANJ
                                  PLESE VERYFY THIS TWO transation
                                  AND REMITANCE THE SAME WHICH WAS NOT DONE BY ME . PL.DO.NEEDFUL
                                  THANKING YOU SIR
                                  WITH REGARDS
                                  NANDLAL MASKE
                                  MN [protected]
                                  MAIL ID. [protected]@gmail.com
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  HI! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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