Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
Complaints 4823
Resolved
1326
Unresolved
3497
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 50

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SunilGorasiya1997
from Surat, Gujarat
Dec 17, 2020
Report
Copy

Kotak Mahindra Bank please provide reason to deduct the charges for atm cw fee-dom

Hello sir/madam,

I am holding kotak mahindra account. It is a salary account. It was told at that time that there is no charge applied by bank for atm withdrawal for any number of online transactions at any bank atm domestic

There are total 6 times 23.60 has been deducted in last 3days.

30/11/2020 chrg: atm cw fee-dom/ tbms -23. 60
30/11/2020 chrg: atm cw fee-dom/ tbms -23.60
30/11/2020...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nil15584
from Panaji, Goa
Dec 17, 2020
Report
Copy

Dear Sir,

Respected Supreme Court me Respected RBI ne bina koi conditions ke har bank ko restructuring dene ko bola he fir bhi Kotak mahindra bank ko dene me taklif ho rahi ge. Asal me bank ko kisi bhi haal ma koi bhi customer ko restructuring dena nahi he. Sirf aur sirf customer ko pareshan karna he.

Respected Reserve Bank of India,

For your kind information

Kotak mahindra bank ko restructuring dene me taklif ho rahi he. Internal policy bol kar nahi diya he restructuring.

Ne mang raha hu samne se to dene me kya taklif he bank ko.

Thanks & Regards,

Nilkanth Patel
[protected] Forwarded message[protected]
From: Nilkanth Patel
Date: Sun, 6 Dec, 2020, 11:30
Subject: Re: Loan restructuring
To:,

Dear Sir,

Supreme court aur rbi ke adesh ka aapki bank anadar kar rahi he aur kisiko bhi npa ghosit nahi kiya ja sakta ye pata hone ke bavjud bhi aapke recovery agent tang kar rahe he. Mene aapko bola he restructuring do to dene me kya raklif he aap ki bank ko. Defaulter ghosit kiye bina aur court ki notice aur default kiye bina meri car ko hath bhi lagaya aapke recovery agent ne to sidhi FIR fategi ye aapko me bata deta hu. Jo kaam karna he wo to kar nahi rahe ho upar se customers ko pareshan kar rahe ho. Iska reply jaldi chahiye. Nahi to fir muje majboori me RBI me ye case ke jana padega.

Thanks & Regards,
NILKANTH PATEL

On Sun, 6 Dec, 2020, 10:03 Nilkanth Patel, wrote:
Dear Sir/Madam,
Car loan ac no : CF 16735049.

MENE 3 BAAR RESTRUCTURING KE LIYE APPLY KIYA APNE DIYA NAHI. AB YA TO RESTRUCTURING DIJIYE NAHI TO FIR MUJE RBI ME AUR COURT ME CASE DALNA PADEGA. AAPKO CUSTOMERS KE FEELINGS KI KOI KADAR NAHI HE.ME BAAR BAAR BOL RAHA HU KI RESTRUCTURING KI MUJE JARURAT HE ME EMI NAHI BHAR PA RAHA HU.

THIS IS LAST MAIL.

MUJE NATIONAL CONSUMER FORUM AUR RBI ME CASE DALNE PAR MAJBUR MAT KARO.

MUJE YE BATAIYE AAPKO PROBLEM KYA HE RESTRUCTURING DENE ME. JAB CUSTOMER MANG RAHA HE SAMNE SE TO DE KYU NAHI RAHE HO. MANMANI KAR RAHE HO. CUSTOMERS KE SATH NAHI DENA KISI BHI HAAL ME BAS.

YE SABHI MAIL KI COPY EVIDENCE RAHEGI.

THANKS & REGARDS,

NILKANTH PATEL

THANKS & REGARDS,
NILKANTH PATEL
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    kotakcustomer
    Dec 16, 2020
    Report
    Copy

    I have got accounts with Kotak Bank. My account numbers are [protected] and [protected]. My accounts have been put under debit freeze since September 2020 and my issue has still not been resolved. The branch said someone submitted fraudulent document in your name. I already have visited the branch numerous times, submitted my KYC documents but the problem has still not been resolved. Every time I go there, they give me new excuses. I have put in the request to close my accounts back in November 2020 but they haven't processed that either. Please close my accounts and return my money.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      i_priyanka_mane
      Dec 16, 2020
      Report
      Copy

      Address: Nigdi Branch, Pune

      I live out of India and I am a Kotak customer since 2016. I was in India at the time of Account opening and later shifted abroad. I am an Indian citizen.

      I have submitted NRE Status change documents 2-3 times. I visit the bank every year 2-3 times a month with my documents when I am in India but my account status was never changed. This week I got an email again to submit documents. I was really frustrated with the kind of service this bank has.

      Every time a manager is changed in the Nigdi Branch they ask me to submit the same documents again which I have submitted several times previously. My father has visited the bank several times too but they never consider him and send him back without any information.

      This week when I received the email again I got really frustrated because in spite of having an account I can never really use it. I was really frustrated and so I asked them to close my account in reply to their email. I did not get any confirmation or reply to my email. After 2 days, they directed debited all the money in the account towards account closure. There are no defaults in the account.

      What kind o[censored]nprofessional behavior is this? I got no response about transferring the amount to another account, nor an email to state that the procedure to close the account has been started.

      Kindly contact me and refund all my balance back.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sumeet Solanki
        from Mumbai, Maharashtra
        Dec 11, 2020
        Report
        Copy

        I had a car loan with kotak bank but there are not issuing noc and are saying to visit the branch for Noc .Due to covid and health issues i am not able to visit the branch .My CRN NO:49631590 .Request you to issue noc at my registered address.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          nagavamsikrishnachalasani
          Dec 11, 2020
          Resolved
          Report
          Copy
          Resolved

          Hi team,
          I did the payment and got the confirmation message already but still people from kotak mahindra bank are calling me and harrasing me. I also want to tell you most importantly that they are messaging and disturbing me in WhatsApp. I did not gave my concern or I haven’t signed anywhere to message me in WhatsApp and this is happening almost every month sir.

          I am sincerely requesting you to take action on them so that I won’t get harassed by them.

          Thanks,
          Naga Vamsi Krishna Chalasani.
          [protected]
          +4 photos
          Aug 9, 2021
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 12, 2020
          Kotak Mahindra Bank Customer Care's response
          Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. Or kindly buzz us at[protected] and our team will be glad to resolve it. ^Team Kotak
          Kotak team, I guess you know that emails and contact numbers will be masked in this portal and yet you are sharing those details with me and asking me to contact you.

          Today, I have received one more Whatspp message from your team. Can you please answer my question that “Did I gave my concern to contact me in WhatsApp?”

          Employees messaging me in WhatsApp without my concern - Comment #3785499 - Image #0
          Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
          nagavamsikrishnachalasani's [Complaint's author] reply, Jan 10, 2021
          Team,
          I told you already that your email address will be masked in this portal and again you are asking me to contact you at some masked address.

          My credit card number ends with 7507 and my mobile number ends with 3366. Please contact on my contact number.
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            Hemalatha Elumalai
            from Powai, Maharashtra
            Dec 10, 2020
            Report
            Copy

            Please terminate agent code and remove my pancard number from IRDA portal

            Pan number:BCQPH2411B
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Hemalatha Elumalai
              from Powai, Maharashtra
              Dec 10, 2020
              Report
              Copy

              Please remove pan number and terminate agent code due to non performance.

              Pan no. BCQPH2411B
              +1 photos
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Aadam Sayyed
                Dec 9, 2020
                Report
                Copy

                I have took two wheeler loan from L&T finance and i was unable to pay my emi hence i have surrender my two wheeler to L&T i got a letter also now kotak mahindra bank overtaken L&T and they harassing me to pay the emi again getting calls daily my parents are also frustrated as they are also getting recovery calls on a daily basis after submitting everything.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  scg48
                  from NEW DELHI, Delhi
                  Dec 8, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: KAMLA NAGAR,DELHI-110007

                  Rs.51347/- have been fraudentally withdrawn in my bank account no.[protected], CRN:22664939 on 29/[protected] in11 transactions for which report of fraud vide ID 1-[protected] WAS LODGED with the bank on 30-11-20 and complaint in hard copies with documents submitted to KMBL branch at BARAKHAMBA ROAD, NEW DELHI-110001 AND KAMLA NAGAR BRANCH BUT NO ACTION HAS BEEN TAKEN BY TNE BANK, THE COMPLICITY OF BANK PERSON SH.RATHOD([protected]) WAS ALSO BROUGHT OUT.
                  Dec 11, 2020
                  Complaint marked as Resolved 
                  NO ACTION HAS BEEN TAKEN BY KOTAK BANK ON THIS FRAUD COMMITTED WITH CONNIVANCE OF KMBL OFFICIALS
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Kotak bank has already been notified a number of times but bank is not taking any action
                  Kotak bank is requested to apprise the action being taken by the bank
                  Kotak bank has taken this fraud very lightly and no action has been taken even after two weeks. This delay will just facilate the fraudiers and protect kmbl officials who facilitated the fraud
                  Nothing is resoved kotak bank has not made any effort to reslve the case
                  Helpful
                  Found this helpful?
                  4 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    nandlal maske
                    from Mumbai, Maharashtra
                    Dec 5, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: kotak mahindra bank shankara nagar nagpur ms

                    DEAR SIR,
                    1)Debited Rs. 24, 999/- on dated 16/06/2019 vide pos.citruspay.kotak /mumbai /[protected]
                    2)Debited Rs. 4999/- on dated 16/06/2019 vide name nirmal shaha mo no [protected]
                    these two transation done by kotak bank from my ac vide union bank of india branch wadsa ac no [protected]
                    ac holder name MANGLA XEROX AND GENRAL STORE DESAIGANJ
                    PLESE VERYFY THIS TWO transation
                    AND REMITANCE THE SAME WHICH WAS NOT DONE BY ME . PL.DO.NEEDFUL
                    THANKING YOU SIR
                    WITH REGARDS
                    NANDLAL MASKE
                    MN [protected]
                    MAIL ID. [protected]@gmail.com
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    HI! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Hemantaroy
                      from Powai, Maharashtra
                      Dec 4, 2020
                      Report
                      Copy

                      Address: EP-63 , laketown Kolkata-48

                      Dear Sir
                      This is for your kind information that your ATM at Kolkata are not working with Kodak Card where as Non Kodak card it is dispensing money.
                      I have sufficient evidence with me. for this complain, due to the above reason I have no further option to withdraw fund from other ATMs.
                      Every months 1st 3-4 days Your ATM not working with Kodak card.
                      I am just gently requesting you do not deduct any amount from my account as I have done 5 transactions from other bank as Kodak ATM are unable to dispense. it is your responsibility to provide good services but failed.
                      If you deduct any fund from my a/c for 5 transactions from Non Kodak ATM I have no further option to take legal action
                      This is foryour kind information.
                      Rgds
                      Hemanta Roy
                      A/C no[protected]
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        jain_alok1983
                        Dec 3, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi,

                        My name is Alok, i was using Kotak credit card from last few years but due to some unavoidable financial conditions i was not able to pay the dues.

                        I already asked them to sattle the same but they are continuously making calls to any random person from my call details i.e totally unethical & illegal.

                        Request you to pl support & take an immediate action.

                        Calling number - [protected] / [protected] / [protected] /

                        Regards
                        Alok jain
                        [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Hi Alok! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          2
                          23pradeep
                          from Vadodara, Gujarat
                          Dec 3, 2020
                          Report
                          Copy

                          Address: Kotak Mahendra Bank, Vadodara

                          Dear sir/ maam I am giving Gold loan from Kotak Mahendra Bank having loan account number is GLN1821110
                          And saving account number is [protected], you did not deduct ECS directly every month from my Kotak bank account why? that'y my cibil score down so please solve my this problem and increase my cibil score as soon as possible. Otherwise I am close both account.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Akash Yadav Yadav
                            Dec 2, 2020
                            Report
                            Copy

                            Dear kotak mahindra bank,

                            I have been using this account from last 3 years and my kotak account is 0 balance basic saving deposit account but now i have noticed that my account is keep deducting from rs.23.60 on the daliy basis for the atm cw fees-dom. As per my knowledge there are 5 transctions are free in a month and i had withdrawl only once in this month and i had withdrawal rs.500 on 15th october but after that transaction i have charged 5 times till toady, your bank is keep charging rs.23.60 and rs 29 from my account which is not good that means you have charged total rs.198 for No reason,
                            I have Been charged 148 rupees some days ago also,
                            Before that, rupees 1200 was charged from My account for ECS bounce charges, And i even dont know the whole Rs 1200 is the ECS bounce charge.
                            When i Call the Customer Care, They dont even connect, says supports are busy be on call, i stay on call for 15 minutes but no responses are given. I dont have that much time to call kotak Mahindra bank All day.
                            And when we tap support on Keya in the banking app, they redirect to Kotak bank's website.
                            I just want to know and i need an explanation that why i am keep charging with that nonsense fees. This is total pathetic and that means if i keep my money in the account it will become nill soon from the way you are charging.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              anil.5219
                              Nov 30, 2020
                              Report
                              Copy

                              Address: Gurugram

                              Dear Team,

                              My kotak mahindra banking app is not working since 5, 6 months saying error code 954 and visit to nearest Branch.

                              I visited kotak Mahindra bank Branch they said they are unaware about this pls call customer care.
                              I called customer care nd registered my complaint 1.5/2 month ago but still issue not resolved.

                              after all i searched on google about this problem and came here, please look into it.

                              CRN#[protected]
                              +1 photos
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              4 other people found this review helpful
                              4 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                Lingeswaran L
                                Nov 25, 2020
                                Report
                                Copy

                                Address: flr block q, Ground & First – 100 Plot No. 3698 3rd Avenue Anna Nagar, _ Block Q, Anna Nagar Chennai, Tamil Nadu 600040, 100, 3rd Ave, Block Q, Anna Nagar, Chennai, Tamil Nadu 600102

                                Kotak mahindra bank staffs are very careless about their customers money.And kotak is steeling the money in the name of bank.
                                They charged rs.1000 from my zero balance account.And they are not refunding it.
                                I don't know how they put maintenance charge from a zero-balance account.
                                Careless staffs & Cheating bank.
                                Kotak mahindra Bank - Anna Nagar Branch
                                +1 photos
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sak_13
                                  Nov 25, 2020
                                  Report
                                  Copy

                                  Fake Calls for Loan Recovery

                                  Address: Bhayander, Mumbai

                                  Dear Sir/MAdam,

                                  I am getting calls from Kotak recovery agent from the number [protected] & [protected]. he is so rude on call. He is asking to pay loan amount which was in CITI FINANCE now its Kotak Bank. He provided me the Loan account no : 15439202. send me fake mail attachment of Loan statement we call kotak bank customer care and they were not able to find this loan number. He said "citi finance has been closed and not Kotak...
                                  Helpful
                                  7 other people found this review helpful
                                  7 found this helpful
                                  Write a comment
                                  Report
                                  Copy
                                  P
                                  Pribarkha
                                  Nov 23, 2020
                                  Report
                                  Copy

                                  I ordered one jacket from MYNTRa but later on I cancelled the order. MYNTRa gave me a message of refund initiation on 1 November but it is 23rd November today and I haven't received the refund amount. They gave me a bank reference number and asked me to contact bank for the same. I have contacted bank n number of times and every time I got the same reply that bank has not received any refund and that I should ask MYNTRa for the refund. I have been doing this since 1 November. Clearly MYNTRa has cheated on me. Please sir help me in getting my hard earned money back
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    subhaosubho
                                    Nov 23, 2020
                                    Report
                                    Copy

                                    Address: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E) Mumbai Mumbai City District Maharashtra India - 400051

                                    Kotak Mahindra Bank has rejected my request to Unsubscribe my phone number. They are constantly sending me promotional sms on a daily basis. I have approached their customer care email and phone number...but They denied to Unsubscribe my phone number. I am being harrassed as I am am old person with ailments...and they are completely ruining my life and bombing my phone number with lots of SPAM SMS to open a bank account. I do not want to Open a bank account.
                                    Kindly report this issue and do the needful to stop customer harrasment.
                                    +1 photos
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 24, 2020
                                    Kotak Mahindra Bank Customer Care's response
                                    Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
                                    Nov 25, 2020
                                    Updated by subhaosubho
                                    How can I complain on

                                    Social.[protected]@kotak.com ??
                                    Dec 07, 2020
                                    Updated by subhaosubho
                                    Kotak Mahindra Bank is constantly sending SPAM SMS on my phone number. In the reply section the email id they mentioned is protected. So how can I contact them? This is completely customer harrasment. Kindly unsubscribe my phone number.
                                    Helpful
                                    4 other people found this review helpful
                                    4 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit