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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Feb 5, 2026
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S
subasprusty111
Sep 5, 2020
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Address: ABHIRAM NAGAR, SUNDRAPADA, BHUBANESWAR, PIN-751002

My Accouant no-[protected]
mob no-[protected]
crn no-41915
Dear sir,
my accoaunt is block 2 month.
plz my accouant unblock

regads
subas chandra prusty
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    dattaray
    Sep 4, 2020
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    Respected sir
    i have apply for registration moratorium installment in the month of june, july and august 2020 but bank had debited installment in my saving or loan account in lockdown period. its wrong with me. And also they increase installment surplus chargees with me. my loan case number CE 590312. please check my loan account details in your system. and take action regarding my issue
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      Navaneedhan Mani
      Sep 4, 2020
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      Address: 14, Old Mahabalipuram Rd, Kandancavadi, Perungudi

      I got a personal loan in kotak bank for 1000000 rupees including two balance transfer cheques to my past loan accounts. I returned the balance transfer cheques to bank and given my letter to reduce my emi. They were claimed to pay 22215. I have informed their representatives that bank only had spend 3, 71, 131 so my emi would be 7807 for five years tenure. And i gave them the screen shot from the month of april to july reference of imps transfer to their corporate account. They said fine. Later from another mobile numbers saying i have not paid my emi.
      And august month two of them or came to my hall and inquired how to i made the payments and i had clarified them everything also they got my compiled information of all the payments and related information about their related transactions. I send to the person kotak bank e-mail id also.
      In september they were messaging in whats app i have not made my emi payments for four month. It was a most worried conversation to their bank representatives. I cant explain everything here. I feel like to hear story from me always.
      Loan account number spln63248148
      My imps transfer to the account ([protected]) ifsc (Kkbk0000631)

      From account ([protected]) date (14april2020) imps reference number[protected] rupees (7807)
      From account ([protected]) date (21may2020) imps reference number[protected] rupees (7807)
      From account ([protected]) date (13july2020) imps reference number[protected] rupees (7807)
      From account ([protected]) date (13july2020) imps reference number[protected] rupees (7807)

      The specified last two transactions are paid by different account, since they were presenting in my account ([protected]) for collection. Four times in the month of july2020. I really not understood their employees are collecting my transfer details and confirming me.
      Later their employees are speaking with me not made the emi.
      I am not given all my times to give entertain to their bank employees.
      Really i felt much worried.
      Email also written to the bank customer care with all the information on 14july2020. Nothing they did. Putting collection cheque and always call me for harassing.
      E - court not accepting this issue they only address bail related petitions. They informed in my form. Later i found this place for inform.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        9
        92akshit
        Sep 4, 2020
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        Kotak bank relationship manager told me that they're opening up a lifetime zero balance current account but after a year i got charged the aqb non-maintenance fees of ~rs 6000 for consecutive 2 quarters w/o any information from the bank side.

        Initially, i didn't kept the funds in my account as i was unaware of the aqb & created a fd of the amount but team didn't even bothered to inform me that i'll be charged for not maintaining the aqb & not even told me once it was charged for 1 quarter.

        I want the reversal of the charges as i've deposited the amount couples of months back to maintain aqb once i came to know.

        Crn#:[protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          R
          reporter001
          Sep 2, 2020
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          Address: Kolkata

          We have two LAP Loans from Kotak Bank. We had applied for Moratorium on them as per government norms. First moratorium was approved but we had not intimation about the second one. After reminders also we were not informed about the same. When we were charged interest the following month we came to know that the moratorium has not been approved. Later we wrote to them and I think we got moratorium for two months and not three. Till date also I am not clear if the moratorium was for 2 or 3 months and on what basis this was given. When asking for statement, we were told that we will be charged for the same. We hardly receive any statements over email. they are given only if we ask and that to with lot of follow ups. We have been charged also for the same at times.
          WE have taken a Covid Loan from Kotak also. We always thought bribe was a thing for PSU's. But to everyone's surprise, we paid bribe to get approval of our Covid Loan. And again we are being asked to pay to get a SOA.
          Such unprofessionalism was very unexpected from a reputed bank like Kotak.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            H
            Hema003
            Aug 31, 2020
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            Collection agents harrasing me by abusing me, calling my friends who has given reference to me and calling women at night times
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              K
              ketanvyas
              Aug 29, 2020
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              Mo no.[protected] ketanbhaivyas
              mailid [protected]@gmail.com a/c no.[protected] 0831rajkotdr.yagnik Road otherwise no solution I within in two daysIwill close my saving a/c and demat a/c
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                Visshhaaalll
                Aug 28, 2020
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                They have falsely handed over a credit card to me which i have not even recieved and they are sending regular bill messages to me to pay it without even using it. I tried to contact and complained on mail, centre and on KEYA and calls but they ignored my concern totally.
                They are not providing any service regarding this and i am not able to operate anything because even my debit card pin has some problem which are not being solved.
                They also never call back or revert anywhere.i have been trying to reach them since 5 months now.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  D
                  Deepak0811
                  Aug 28, 2020
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                  Address: Noida, Uttar Pradesh
                  Website: www.kotak.com

                  I have opened a salary account in kotak mahindra bank in the month of november' 2019. While opening the account, their executive assured me that it is a zero balance account and their is no charges if you don't keep any amount in the bank. After few months when i started depositing my salary in the account they charged me balance maintenance charges for 4 months which is around 2400/- even they have shift my account from salary account to saving account which is required to maintain 10000/- without my consent. After months of discussion on email they reversed 1500 amount for 3 months and remaining they deducted in the name of taxes. They didn't even provided me any passbook or cheque book.

                  The person who opened our account misguided us and didn't provide any support or help after opening the account and making excuses all the time and at the end said that he can't do anything, you yourself have to contact through email.

                  I request everyone please don't trust these looters.in the beginning they are very good to you, after opening the account they don't even respond your calls and if they receive they make excuses. Thank you
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    M
                    Mishr@_g
                    Aug 26, 2020
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                    Address: Raibareli

                    Dear sir
                    An amount is rs 3004 getting debited from my kotak mahindra bank
                    Yet when i credits any amount of this account the account number is [protected] and crn number is[protected] account holder name is ashish kumar mishra for some ecs related i'm a job less person. Sir please refund my dedicated amount this is my hard earned money going on i guess very big farud going on. Please do the needful stop the ecs.

                    Thanks

                    Regards to
                    Ashish kumar mishra
                    Mobile number is
                    [protected].
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Aug 28, 2020
                    Updated by Mishr@_g
                    In this time at our complaint against not
                    Taken any action please review this complaint as soon as possible.
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                      V
                      Verma Punit
                      Aug 26, 2020
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                      personal loan / recovery agent harassment

                      Address: Kotak Mahindra Bank, Apeejay House Parkstreet Kolkata

                      Respected sir/madam,

                      My name is punit verma
                      I stay at himnagar hooghly dankuni - 712311.

                      This is to bring to your kind notice that, i have availed a personal loan from kotak mahindra bank, appejay house parkstreet. Kolkata.
                      I was working in an organisation named bma wealth creators ltd as regional head and unfortunately the company was shut down in the month of september 2019 due to which i am...
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                      K
                      Kandula Samatha
                      Aug 24, 2020
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                      Fake job offer with kotak mahindra bank

                      I got a phone call from a lady named disha sharma, she offered me kotak mahindra bank job and asked to forward documets.
                      After an hour she made another lady named manita(she told that she is working for kotak mahindra bank as hr in navy mumbai) call me and
                      said that I got shortlisted for bank job. Need to pay 1800rs for application form.
                      They have provided me even reference. code number. They both asked if I have any...
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                      S
                      sdhriti
                      from Kolkata, West Bengal
                      Aug 23, 2020
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                      Cancel my Kotak Life Policy and give me complete refund (Free look cancellation)

                      Address: Head Office-Mumbai
                      Website: www.insurance.kotak.com

                      To
                      Consumer Complaint Department,
                      Mr Muralikrishna Cheruvu--Kotak Life Insurance,
                      Ms Kalparupa Datta--Kotak Life Insurance,
                      Ms Shradha Chavan--Kotak Life Insurance,
                      Concerned officials of Kotak Life Insurance Company,
                      IRDAI Complaint Department

                      Details:

                      IRDAI TOKEN NUMBER FOR COMPLAINT REGISTERED ON 10/08/2020:
                      [protected]Further Escalation done by IRDAI)br...
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                      S
                      Suresh Penkey
                      Aug 20, 2020
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                      Resolved

                      Address: 1-11-016, Seethammapeta mettacuru, YANAM-533464

                      Sir, I inform today applying in credit card I am employed in government sector please kindly consider my request and also submitted the employee proofs and salary slips. Application ref No.[protected] With regards Penkey Suresh [protected]
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Hi! We are here to help you with all the hassle! Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                        Vigya Dubey Pataliya
                        Aug 20, 2020
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                        I have been receiving calls from some guys saying they are calling for a Loan recovery which we took back in 2008. As citi financials was acquired by kotak they are trying to recover the loan amount. Tt's not the only phone but, they are also trying to reach my relatives and telling about the loan that is pending. One recovery agent regularly visits my brother's office to inquire about the loan amount. They have never given anything in writing and this has been going for past 6 months. This is mental harassment, why would a recovery agent ask for money from my brother and relative on my behalf. I and my family are trying to communicate Kotak bank but not getting any traction.

                        Finally, I convinced them to send me an email and including the thread below.

                        From:
                        Date: Tue, Aug 18, 2020 at 11:47 PM
                        Subject: neft & outstanding confirmation mail
                        To:

                        Dear Sir

                        As per your discussion with our telephonic team, please find below required details

                        Customer Name:

                        Loan No: 13333014

                        Amount: 39107/-

                        This is a confirmation email for the above account once we receive the payment of Rs: 39107/- your
                        the account will be considered as Close.

                        You will receive an NDC letter after the payment is made by contacting our customer services team, also the same will be updated on to your CIBIL records.

                        Repayment of your Personal Loan account Number 13333014

                        with Citicorp Consumer Finance (India) Limited (Earlier known as CitiFinancial Consumer Finance India Ltd) and hereafter referred as “CITICORP”, which has been transferred to Kotak Mahindra Bank Limited (KOTAK)

                        As you would be aware, CITICORP has sold, assigned and transferred your loan to KOTAK on 26 November 2014 pursuant to which KOTAK has become solely entitled to receive and collect all dues payable in repayment of the above referred loan.

                        Payment options

                        We are accepting payment through Online (Net Banking), NEFT, Or Walk into any nearest Kotak Mahindra Bank Branch & Deposit Pay Order (PO), Demand Draft (DD), and Cash & Cheques

                        NDC Process

                        1) Once Payment is cleared in the system you have to call Toll free No [protected] & need to tell them the Reference No mentioned on Closure Letter for the generation of NDC (No Due Certificate).

                        2) After the NDC is generated Customer will receive the hard copy of the NDC at your Address.

                        NEFT DETAILS

                        Please find the below NEFT details and Online Process

                        Kindly make the payment and confirm the same

                        Particulars

                        Kotak Bank

                        Account Type

                        Current Account

                        Account No

                        RAR7071380

                        Beneficiary Name

                        IFSC CODE

                        KKBK0000631

                        Bank Name

                        Kotak Mahindra Bank Ltd

                        Branch Code

                        631

                        Bank Branch

                        Kalina

                        Thanks & Regards,

                        Girish Shinde

                        5th Floor, Adamas Plaza

                        166/16, CST Road, Kalina,

                        Santacruz- East.

                        Mumbai-400098

                        Description: Description: Description: Description: cid:_1_07CE93FC07CE8CF[protected]Save Papers Save Trees…

                        Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CDF893.7A18F7B0
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          S
                          saviodsouza
                          Aug 19, 2020
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                          Resolved

                          Address: Mumbai

                          Dear Sir,

                          Sub : A/C No. [protected] & CRN No[protected]
                          Closing of my above Bank Account

                          I have observed that since the month of January 2020, you have been deducting amounts from my account continuously till now.

                          Due to the Pandemic, I have not been able to deposit any money in my account. This is because I have lost my job, and there is no source of income. I have called many times in your Bank to inform you about the same, but the deduction never stopped.

                          I request you to refund all the deducted amounts due to Non Maintenance of Minimum Balance since January 2020 and oblige. Non Maintenance of Minimum Balance was out of my control, hence it would be correct to refund my deducted amounts back to me, and consequently close my account.

                          Please treat this letter as my authority to close this account.

                          Thanking you,

                          Yours faithfully,

                          Savio Rocky Dsouza
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 22, 2020
                          Kotak Mahindra Bank Customer Care's response
                          Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
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                            R
                            rightinterior
                            Aug 18, 2020
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                            Address: Right Interior Solutions Pvt Ltd, 931, Ramadev Garden, KK Halli, Kalyan Nagar, Bangalore - 560043

                            With respect to the above subject, we Right Interior Solutions Pvt Ltd, has availed a loan facility vide Loan account Number CSG[protected]. And have opted for Moratorium during this time of pandemic. In this time of moratorium, your Executive visited our directors residence asking for pending EMI’s respective of answering all their calls. Contact person who regularly use to call is Mr. Trimurthy and his mobile no. [protected]

                            As you are aware that we have opted for moratorium, how did you sent your executive for collection of EMI’s ?

                            For Moratorium we have sent the mail to the below email ID’s in the month of April & June 2020.

                            Pay.[protected]@kotak.com
                            Santhoshkumar.[protected]@kotak.com
                            Poovanna.[protected]@kotak.com

                            EXPLAIN ?

                            Directors

                            Raymond Rosario [protected]
                            [protected]@rightinterior.in

                            Biju Thomas [protected]
                            [protected]@rightinterior.in
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              S
                              Sivanesan Karunakaran
                              Aug 17, 2020
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                              Today i submitted my phd application... To finish the application process i have to pay 1500rs... I used kotak mahindra bank, the transaction was failed but the amount was deducted from my account. Kindly do me a favour.
                              Transaction reference number : [protected])
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                                Joshi gaurav
                                Aug 16, 2020
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                                Address: Judge farm Roop nagar

                                Team may i know when would i be getting my rupees back 449.
                                Refund reference number[protected]
                                Date of transaction - 8 july 2020
                                Date of refund processed 12 july 2020
                                Order i'd[protected]
                                Refund amount -449
                                Transfer mode used by merchant upi

                                Kindly treat this case is on critical basis.
                                If need any more details please let me know [protected]

                                Best regards,
                                Gaurav
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  Naidu Vijayalakshmi
                                  Aug 15, 2020
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                                  Dear manager,
                                  Kotak mahindra bank

                                  Work from home online agents cheated me and my money transfer to kotak mahindra bank account.

                                  Here i have mentioned upi id's.
                                  Kindly help us if you can do anything from your bank side.

                                  1st payment : [protected]@paytm, laxmidevi, amount - 694.00
                                  2nd payment - [protected]@paytm, laxmidevi, amount - 1568.00
                                  3rd payment - [protected]@kotak, p sravan kumar, amount - 8168.00

                                  Same way they cheated lot of people and my complaint also posted.

                                  https://www.consumercomplaints.in/data-solutions-work-from-home-word-to-pdf-conv...

                                  Please help me.

                                  Thank you.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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