Submit a Complaint
Claimed

Kotak Mahindra Bank Complaints & Reviews

www.kotak.com
1.5
Updated: Nov 7, 2025
Complaints 4828
Resolved
1327
Unresolved
3501
So far, so good. Kotak Mahindra Bank is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kotak Mahindra Bank will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Kotak Mahindra Bank

Kotak Mahindra Bank reviews & complaints page 59

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
gauravagarwal398
Jun 23, 2020
Report
Copy

Even though i had applied for moratorium for the month of april and may and then again for june-july-august, kotak tried to charge me. Due to insufficient funds, the payment bounced and i was charged debit return fees for the month of april and june. I have the confirmation that i have applied for the moratorium. I’m no where at fault here still i have to bear a loss of around ₹[protected]. This is completely a fault of kotak that they tried to charge me even after applying for moratorium. Please do look into it at the earliest and find a way to get my money reimbursed. Either you refund my money or ask the other bank to refund it. I’m no where at fault here. I’ve been on this since last couple of weeks. I’m tired of it. Contact me on [protected] or [protected]@gmail.com
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    rohit615kumar
    Jun 23, 2020
    Report
    Copy

    Address: Bengaluru

    I have applied for moratorium for june, july, august on around 1 june only before deduction of emi, as i have to bear expenses of my family,, they still deducted my emi, as i was having less money in account, so the rest amount is put on hold. Customer care is saying, for june it is deducted,, your moratorium will continue from july,, i want my june emi back,, i am already in debt.
    Crn[protected]
    2 personal loans, applied moratorium for both till august.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Priya Das Anthony
      Jun 21, 2020
      Report
      Copy

      Address: Jamshedpur

      Dear sir,

      As per rbi. Banks instructed to give borrowers a grace period of three months for payment of emis.

      Because of not paying emi's taken from indiabull finence company. Your bank has deducted my loan bounce charges of rs.3000 / -
      In this month which i had kept for my house expenses.

      When indiabull finence company is charged any loan bounce charges during this lockdown period. So why did your bank taking this charge?

      So, i request you to refund my all deducted amout taken by your bank.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Akshith Vashala
        from Hyderabad, Telangana
        Jun 20, 2020
        Report
        Copy

        Kotak mahindra bank turned my 118 account to 10000 min balance account and then converted to 3 in 1 account, then zero balance account finally with a long wait. Now i need to submit cancellation cheque of 200 rs in kotak securities but when i credit balance in the account instead of cheque my balance was debiting as charges.

        Due to employees targets consumer like me are effected.

        Please withdraw my balance and provide me only zero balance account.

        I have went to bank multiple times just to convert these accounts. (Bangalore and hyderabad)
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bonala Ramakrishna
          Jun 18, 2020
          Report
          Copy

          Card number [protected]
          CRN[protected]
          Validity 10/24
          A/c No [protected]
          +1 videos
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Madani sound
            Jun 17, 2020
            Report
            Copy

            Address: D-3/129 Ratiya marg Sangam vihar new delhi 110062

            Please provide my amount or information of my amount where my amount deducted without using phone and without doing anything of my kotak app.
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              PoKeDeX
              Jun 16, 2020
              Report
              Copy

              transaction reversed

              I transferred funds from my account to my mom's account. The amount was credited in my mom's account but instantly debited, even i didn't received it in my account also...
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              I
              israr23 khan
              Jun 16, 2020
              Report
              Copy

              Address: Uttam nagar

              Fraud transaction
              Sir
              Fraud transaction by kotak debit card othpg google on 13 may 2020. Total amount deducted INR 5300 rs was made on kotak debit card without my knowledge and permission. It was made without any otp. Kindly check what has happened and pls the amount at the earliest in case if any other information is required pls reach me on mail id:[protected]@gmail.com

              Name Imran Khan
              Mobile No [protected]
              +1 photos
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Jun 16, 2020
              Updated by israr23 khan               transaction date is wrong right date is[protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                tamil009
                from Bengaluru, Karnataka
                Jun 14, 2020
                Report
                Copy

                I have a ecs mandate from dhani loan, even though i foreclosed their loan before the due date. They have initiated ecs charges from kotak. Now my account has -1760. Please reverse the ecs charges
                +1 photos
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Parasa Giriprasad
                  Jun 12, 2020
                  Report
                  Copy

                  My account has been deducted for rs.885. For annual fee on debit card.
                  While taking the account i got an update from your executive that there wont be any charges were present on the bank account and debit cards.
                  I don't know why you are trying to deduct now.
                  If this goes on and i wont get any reimbursement for the money which was deducted, i will cancel my kotak bank account.
                  Can you update and provide me the refund asap.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    Luna reins
                    Jun 10, 2020
                    Report
                    Copy

                    Address: IFSC Code:- KKBK0000468

                    - date of incident: 6th june 2020 & 7th june 2020
                    - atm cw fees-dom debited 8 times of rs.23.60 and 2 times of rs.10.03 in my account without even notifying me.
                    - i need a proper explaination,
                    * what is this about
                    * about why this happened
                    * when i got my money back
                    - already i faced lot of issues with kotak about auto fixed deposit without notifying which made me fear.
                    - now again this.. I am disappointed the services about not notifying the customer.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    View replies
                    - When will i get my money back
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Kundan Kumar
                      from Gurgaon, Haryana
                      Jun 9, 2020
                      Report
                      Copy

                      Address: Kolkata

                      Financial loss of ~ rs. 3.2 lacs due to negligence
                      Case : forward booking of 60k+ usd oblivious to the right instruction causing a huge financial loss on the conversion value of the usd to inr.

                      Irrespective of the fact that i am a supposedly privy league nri customer, there is complete negligence of handling customers money.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Juar
                        Jun 9, 2020
                        Report
                        Copy

                        One of the worst bank send all the required details like transaction id and all that even that not getting refund.
                        Is this the way this bank treating his customers daily i don't have that much time to send mail again and again

                        I am aaking for my refund it's not anyone's public property
                        +1 photos
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Y
                          Yash Goshar
                          Jun 5, 2020
                          Report
                          Copy

                          Kotak 811 app is not working due to error code - 954
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Juar
                            Jun 5, 2020
                            Report
                            Copy

                            Not getting refund

                            Hi,

                            Debit date of transaction - 18th may

                            Date of transaction - 18th may

                            Arn number of the refunded amount – [protected]b0168b[protected]

                            Date of refund processed - 30th may

                            Refund amount - 2175

                            Transfer mode used by merchant - direct transfer to registered number

                            I shared all information just give my refund asap. When it comes you...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            J
                            jishan shah
                            Jun 5, 2020
                            Report
                            Copy

                            Address: Mumbai

                            Dear sir,
                            Please solve my problem. I send money wrong account no. Please check and return my money.
                            My account no:-[protected]
                            My name ;- mohd. Saqib mohd sahid shah

                            Note:- wrong account information

                            1. Imps ref. No. :[protected]
                            2. Bank name bank of baroda
                            3. Ifsc code:- barb0salrae
                            4. Costumer name :- sahana bano
                            5. Account no:- [protected]
                            +2 photos
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              [email protected]
                              Jun 4, 2020
                              Report
                              Copy

                              Dear Kotak,
                              I want to inform you that money has been deducted from my account 2 times on June 1, I have not done both transactions, please cut down whatever appropriate action is taken.
                              +1 photos
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Juar
                                Jun 4, 2020
                                Report
                                Copy

                                When will i get the refund from the bank. Is this a joke that customers is sending mail again and again and no one is responding. I am asking for for my money not from your any additional amount

                                Just refund it now. Now now and now give my money back
                                +1 photos
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sandypaul123
                                  from Delhi, Delhi
                                  Jun 4, 2020
                                  Report
                                  Copy

                                  Address: nac Manimajra Chandigarh

                                  Sir dock down k chlte me bank ke paise nahi they jiske karan mere kist nahi kat payi bank me se pr maine bajaj finance me moratioram ki req dali hui thi fir bhi bank walo me ecs kaat liya mera bank me se. Aur jo amount kata mere bank me se wo me bank statement me bhi show nahi kr rha h.. Btao me kya kru..
                                  +1 photos
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sumit A Bhongle
                                    Jun 3, 2020
                                    Report
                                    Copy

                                    Address: Lower parel

                                    I have been charged 351rs and 394Rs for the month july and august respectively in the name of minimum balance non mantainnce charges, where as I have always kept balance more than mention minimum balance I.e. 10000.

                                    They charged me in months of May 2020 for month of July and august without prior notice.
                                    +1 photos
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      State Bank of Patiala
                                      1.8
                                      (191)
                                      Federal Bank
                                      3.2
                                      (517)
                                      IDBI Intech Ltd.
                                      2.2
                                      (41)