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Kotak Mahindra Bank Complaints & Reviews

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Updated: Mar 26, 2026
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Dear Kotak,
I want to inform you that money has been deducted from my account 2 times on June 1, I have not done both transactions, please cut down whatever appropriate action is taken.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Juar
    Jun 4, 2020
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    When will i get the refund from the bank. Is this a joke that customers is sending mail again and again and no one is responding. I am asking for for my money not from your any additional amount

    Just refund it now. Now now and now give my money back
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      sandypaul123
      from Delhi, Delhi
      Jun 4, 2020
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      Address: nac Manimajra Chandigarh

      Sir dock down k chlte me bank ke paise nahi they jiske karan mere kist nahi kat payi bank me se pr maine bajaj finance me moratioram ki req dali hui thi fir bhi bank walo me ecs kaat liya mera bank me se. Aur jo amount kata mere bank me se wo me bank statement me bhi show nahi kr rha h.. Btao me kya kru..
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        Sumit A Bhongle
        Jun 3, 2020
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        Address: Lower parel

        I have been charged 351rs and 394Rs for the month july and august respectively in the name of minimum balance non mantainnce charges, where as I have always kept balance more than mention minimum balance I.e. 10000.

        They charged me in months of May 2020 for month of July and august without prior notice.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          AsifSaif89
          Jun 3, 2020
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          I had opted for a payswiff swipping machine. However, it was cancelled in the month of January with an acknowledgement letter saying it would be charged again and it was also acknowledged by the Kotak Mahindra bank that it won’t be charged. Now, again it has been charged for ECS Return. It’s been happening for about 5 months and the bank keeps on debiting.
          I need my refund back.

          Name: Farzana
          Location: Bangalore
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Jun 03, 2020
          Updated by AsifSaif89
          Contact number: [protected]
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            Juar
            Jun 3, 2020
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            Hi,
            I cancelled the order from rentickles and they send me the screenshot that initiated the refund. But i didn't got it from the bank side. So please initiate the refund asap
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              Juar
              Jun 2, 2020
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              I cancelled the order from rentickles. They initiated the refund. But i got only tue refund of 1198. Still waiting for the refund of 2175.

              Merchant is saying they initiated full refund on 30th may. But bank is not providing the remaining amount of 2175.

              I want the refund by tomorrow
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                keshavgupta56
                from Mumbai, Maharashtra
                Jun 2, 2020
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                Please resolve my following complaint:

                The attached gold bonds are in physical form. Please place them in my dmat account.

                Sovereign gold bond: 2017-18
                Certificate no: sgb[protected] - [protected]
                Investor id :[protected]
                Issue date : 23-oct-2017
                Bharti gupta

                M. No.[protected]
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  keshavgupta56
                  from Mumbai, Maharashtra
                  Jun 2, 2020
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                  The details of gold bond is as under:
                  Sovereign gold bonds scheme 2016 - 17
                  Certificate no sgb[protected] - [protected]
                  Investor id no.[protected]
                  Date of issue : 17-nov-2016
                  Name : bharti gupta

                  Complaint:
                  (1) i have not received credit of hy yearly interest in my account:

                  Period:
                  17/05/2017
                  17/11/2017
                  17/05/2018
                  17/11/2018
                  17/05/2020
                  (2) i am not getting credit of interest directly in my dmat account. I got interest by cheque for 17/05/2019 and 17/11/2019.

                  Please resolve my complaint
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    keshavgupta56
                    from Mumbai, Maharashtra
                    Jun 2, 2020
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                    The details of sovereign gold bond is as under:

                    Sovereign gold bond: 2018-19
                    Certificate no: sgb[protected] - [protected]
                    Investor id :[protected]
                    Issue date : 13-nov-2018
                    Bharti gupta

                    Complaint:
                    (1) i have not getting interest of above bonds for following periods:
                    May 2019
                    May 2020

                    (2) not getting interest directly in my account but by cheque in physical form

                    Please resolve my complaint
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      Shashi K.m
                      Jun 2, 2020
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                      Address: Kotak Mahindra Bank, St' Joseph Indian High School, Above Canteen, Vittal Mallya Road, Bengaluru, Karnataka, India
                      Website: www.kotak.com

                      Hi,

                      This complaint regarding my amount has been deduct from kotak mahindra bank account of rs.4500, when i crossed in statement also there is no update about amount deduction, i got credited from another bank at 1st june'20 b/w 11.00pm to 11.40pm of rs.23, 000 (Ref num - imps[protected] and receive a msg for the same but i cross checked in account it shows only rs.18, 788.

                      Same thing happened on 31st may'20 i got credited of rs.200 (Ref num - upi[protected] that also deducted.

                      Without noticing a customer this bank deduct my amount then to in pandemic covid-19 time, when we tried to reach them with chat or call no correct response only simply they given chat and call option but it won't use only.

                      I require my full amount of rs.4500 back to my account.

                      Kindly contact me for further details,

                      Regards,
                      Shashi k. M
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        kingsathis
                        Jun 1, 2020
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                        Sir,
                        I booked Air india flight from kotak kaymall app via goibibo.com on may 23...

                        But today I received the message... As airline cancelled that flight...

                        Now, I don't know...what can I do...either I can contact... Airline or kotak... Or... Goibibo... For getting refund amount...

                        I attached airline ticket along with this mail... Please reply me as... Fast...

                        DETAILS

                        E-ticket numbers :[protected]
                        :[protected]
                        :[protected]
                        :[protected]

                        Pnr number : z4w5j

                        Airline. : Air India ( AI )

                        Thanking you...

                        By

                        Sathish kumar G
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          Sudip Mistri
                          May 31, 2020
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                          My name is sudip mistri, last two days my kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked thats it.
                          Please help me to solve my problem.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            Mohammed Zameer Ahmed
                            May 30, 2020
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                            Deduction of amount without information

                            Address: Karwan, Hyderabad

                            Greetings of the day!!!
                            I have bank account with kotak mahindra since 2017 and it was salaried account but in august 2018 i left my job but bank account was active and suddenly without information bank deducted 2670+ rupees from my account on 13 of october 2019 sunday when enquired about they said as it is salary account i need to maintain some minimum amount in bank that is why they charged me and asked me to convert my account with...
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                            Himani!
                            May 28, 2020
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                            Address: Noida, sector 18

                            Hi, this is to inform you that on march 03, 2020 i went to sbi atm (Parparganj, opposite to press apartment) and withdrew rs. 5500/- but the machine was unable to dispense cash and the amount has been debited from my account. My account is in kotak mahindra bank. On the same day i raised a complaint in my bank they raised 3 complaints and all are get rejected, they requested sbi to give them cctv footage but sbi is not responding on that. I posted my issue on twitter also but i haven't get any resolution till yet. It's almost been 3 months and i am not getting any resolution from anywhere. Rs. 5500/- is not a small amount for me. I am done with there service. Both banks are putting me on hold but none of them are ready to help me.
                            I would request you to look in the said matter because i am completely losing my hope, also i registered a complaint in rbi but today i got the message that the complaint is closed but i haven't get any update from them. Even kotak mahindra bank is also not giving me any update.
                            Kindly help me out with this.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            May 29, 2020
                            Updated by Himani!
                            The company haven't tried to contact me, I requested them to receive a call from manager that time I received a call from number[protected] and 3 type of complaints they raised 1st level, 2nd level and 3rd level for which I got mail from [protected]@kotak.com but I haven't get any update in these mails only I got reference numbers of complaint. Nothing else.
                            May 30, 2020
                            Updated by Himani!
                            Hi, I am glad that you are doing things for me, I got the revert from Kotak mahindra bank that they have requested SBI for CCTV footage but they are saying the same line from the last 2 months but the SBI is not providing them the CCTV footage also I went to SBI ATM linked bank and they said to me that they haven't received such request from kotak mahindra bank and they are not able to help me in this regard unless or until they got any request or mail and kotak bank is neither giving me any update nor sending me any mail regarding the same. Now I am not able to understand that which bank is not doing anything from there side because 3 months is such a long time and both of the banks are doing nothing in the said matter. Kotak also give me excuse that SBI is not providing them footage. I would request you to pressurize both bank and resolve my issue as soon as possible.
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                              Narottam2000
                              May 28, 2020
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                              Without my permission debited my money from my account

                              Yesterday my friend send me 150 rupees in my account but unfortunately after some hour my account balance become 0 through this message fund transferred to KSEC towards fees and margin.The reference number is K29675.The date is 27-5-20...
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                              Anubhav Shetty
                              from Belur, Karnataka
                              May 27, 2020
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                              Hai kotak creditcard has
                              Mis sell me royal credit card. I was using normal card. Executive called me and told it is free card with no charges. So i upgrade to royal card. Nw they have charged me annual fee of rs 900. Royal card is of no use to me. This is clear fraud from kotak credit card kindly help
                              Rgds
                              Anubhav shetty
                              Crn no 4378100
                              Royal credit card
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                ProntoBrij
                                May 26, 2020
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                                Hi,

                                With things slowly coming back to some movement it is now becoming a harassment and nuisance! These are tough times and we all are going through a lot of challenges including global financial crisis.in the past 4 days i have got a minimum of 13 calls (Min 2 per-day) from kotak mahindra bank executives asking for credit card payment.

                                It is a known case and situation wherein the customers can pay their cc bills during the 3 -6 months of moratorium, considering their financial situation, and there will not be any follow-up or affect to their credit history due to this. Then why is the bank executing following-up each day and asking for the payment? When i ask the executive they say that their managers are forcing them to make these calls!

                                If this is how the banks are going to operate during these tough times the it's a serious situation to consider our financial sectors in terms or lending and borrowing!

                                I am literally harassed each day by these calls from kotak mahindra bank. Can someone please look into this and take the required action?

                                The recent number from which i received the call is;

                                [protected]
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  Amritlohka
                                  May 23, 2020
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                                  kotak app not working due to error code 954

                                  Address: kotak mahindra bank Eminent Mall, 10, Mall Road, Kennedy Avenue, Amritsar, Punjab 143001 1860 266 2666 https://maps.app.goo.gl/1Znk3vcFhTBYwsXt5

                                  My name is amritpal singh, few days back kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked, or said visit to branch, after that i followed that procedure, but branch employees dont take it seriously, and said this is not a mobile repairing center, then i called to customer care again at branch and spoke to branch employee...
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                                  Shloke Andrew
                                  May 20, 2020
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                                  I have received the email with my new password for Net banking, but cannot access it because I do have not received the message with the password as yet. I request for it to be sent again
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