Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
Complaints 4828
Resolved
1327
Unresolved
3501
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 60

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
AsifSaif89
Jun 3, 2020
Report
Copy

I had opted for a payswiff swipping machine. However, it was cancelled in the month of January with an acknowledgement letter saying it would be charged again and it was also acknowledged by the Kotak Mahindra bank that it won’t be charged. Now, again it has been charged for ECS Return. It’s been happening for about 5 months and the bank keeps on debiting.
I need my refund back.

Name: Farzana
Location: Bangalore
+1 photos
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Jun 03, 2020
Updated by AsifSaif89
Contact number: [protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Juar
    Jun 3, 2020
    Report
    Copy

    Hi,
    I cancelled the order from rentickles and they send me the screenshot that initiated the refund. But i didn't got it from the bank side. So please initiate the refund asap
    +1 photos
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Juar
      Jun 2, 2020
      Report
      Copy

      I cancelled the order from rentickles. They initiated the refund. But i got only tue refund of 1198. Still waiting for the refund of 2175.

      Merchant is saying they initiated full refund on 30th may. But bank is not providing the remaining amount of 2175.

      I want the refund by tomorrow
      +2 photos
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        keshavgupta56
        from Mumbai, Maharashtra
        Jun 2, 2020
        Report
        Copy

        Please resolve my following complaint:

        The attached gold bonds are in physical form. Please place them in my dmat account.

        Sovereign gold bond: 2017-18
        Certificate no: sgb[protected] - [protected]
        Investor id :[protected]
        Issue date : 23-oct-2017
        Bharti gupta

        M. No.[protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          keshavgupta56
          from Mumbai, Maharashtra
          Jun 2, 2020
          Report
          Copy

          The details of gold bond is as under:
          Sovereign gold bonds scheme 2016 - 17
          Certificate no sgb[protected] - [protected]
          Investor id no.[protected]
          Date of issue : 17-nov-2016
          Name : bharti gupta

          Complaint:
          (1) i have not received credit of hy yearly interest in my account:

          Period:
          17/05/2017
          17/11/2017
          17/05/2018
          17/11/2018
          17/05/2020
          (2) i am not getting credit of interest directly in my dmat account. I got interest by cheque for 17/05/2019 and 17/11/2019.

          Please resolve my complaint
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            keshavgupta56
            from Mumbai, Maharashtra
            Jun 2, 2020
            Report
            Copy

            The details of sovereign gold bond is as under:

            Sovereign gold bond: 2018-19
            Certificate no: sgb[protected] - [protected]
            Investor id :[protected]
            Issue date : 13-nov-2018
            Bharti gupta

            Complaint:
            (1) i have not getting interest of above bonds for following periods:
            May 2019
            May 2020

            (2) not getting interest directly in my account but by cheque in physical form

            Please resolve my complaint
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shashi K.m
              Jun 2, 2020
              Report
              Copy

              Address: Kotak Mahindra Bank, St' Joseph Indian High School, Above Canteen, Vittal Mallya Road, Bengaluru, Karnataka, India
              Website: www.kotak.com

              Hi,

              This complaint regarding my amount has been deduct from kotak mahindra bank account of rs.4500, when i crossed in statement also there is no update about amount deduction, i got credited from another bank at 1st june'20 b/w 11.00pm to 11.40pm of rs.23, 000 (Ref num - imps[protected] and receive a msg for the same but i cross checked in account it shows only rs.18, 788.

              Same thing happened on 31st may'20 i got credited of rs.200 (Ref num - upi[protected] that also deducted.

              Without noticing a customer this bank deduct my amount then to in pandemic covid-19 time, when we tried to reach them with chat or call no correct response only simply they given chat and call option but it won't use only.

              I require my full amount of rs.4500 back to my account.

              Kindly contact me for further details,

              Regards,
              Shashi k. M
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kingsathis
                Jun 1, 2020
                Report
                Copy

                Sir,
                I booked Air india flight from kotak kaymall app via goibibo.com on may 23...

                But today I received the message... As airline cancelled that flight...

                Now, I don't know...what can I do...either I can contact... Airline or kotak... Or... Goibibo... For getting refund amount...

                I attached airline ticket along with this mail... Please reply me as... Fast...

                DETAILS

                E-ticket numbers :[protected]
                :[protected]
                :[protected]
                :[protected]

                Pnr number : z4w5j

                Airline. : Air India ( AI )

                Thanking you...

                By

                Sathish kumar G
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sudip Mistri
                  May 31, 2020
                  Report
                  Copy

                  My name is sudip mistri, last two days my kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked thats it.
                  Please help me to solve my problem.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Mohammed Zameer Ahmed
                    May 30, 2020
                    Report
                    Copy

                    Deduction of amount without information

                    Address: Karwan, Hyderabad

                    Greetings of the day!!!
                    I have bank account with kotak mahindra since 2017 and it was salaried account but in august 2018 i left my job but bank account was active and suddenly without information bank deducted 2670+ rupees from my account on 13 of october 2019 sunday when enquired about they said as it is salary account i need to maintain some minimum amount in bank that is why they charged me and asked me to convert my account with...
                    +2 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    H
                    Himani!
                    May 28, 2020
                    Report
                    Copy

                    Address: Noida, sector 18

                    Hi, this is to inform you that on march 03, 2020 i went to sbi atm (Parparganj, opposite to press apartment) and withdrew rs. 5500/- but the machine was unable to dispense cash and the amount has been debited from my account. My account is in kotak mahindra bank. On the same day i raised a complaint in my bank they raised 3 complaints and all are get rejected, they requested sbi to give them cctv footage but sbi is not responding on that. I posted my issue on twitter also but i haven't get any resolution till yet. It's almost been 3 months and i am not getting any resolution from anywhere. Rs. 5500/- is not a small amount for me. I am done with there service. Both banks are putting me on hold but none of them are ready to help me.
                    I would request you to look in the said matter because i am completely losing my hope, also i registered a complaint in rbi but today i got the message that the complaint is closed but i haven't get any update from them. Even kotak mahindra bank is also not giving me any update.
                    Kindly help me out with this.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    May 29, 2020
                    Updated by Himani!
                    The company haven't tried to contact me, I requested them to receive a call from manager that time I received a call from number[protected] and 3 type of complaints they raised 1st level, 2nd level and 3rd level for which I got mail from [protected]@kotak.com but I haven't get any update in these mails only I got reference numbers of complaint. Nothing else.
                    May 30, 2020
                    Updated by Himani!
                    Hi, I am glad that you are doing things for me, I got the revert from Kotak mahindra bank that they have requested SBI for CCTV footage but they are saying the same line from the last 2 months but the SBI is not providing them the CCTV footage also I went to SBI ATM linked bank and they said to me that they haven't received such request from kotak mahindra bank and they are not able to help me in this regard unless or until they got any request or mail and kotak bank is neither giving me any update nor sending me any mail regarding the same. Now I am not able to understand that which bank is not doing anything from there side because 3 months is such a long time and both of the banks are doing nothing in the said matter. Kotak also give me excuse that SBI is not providing them footage. I would request you to pressurize both bank and resolve my issue as soon as possible.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Narottam2000
                      May 28, 2020
                      Report
                      Copy

                      Without my permission debited my money from my account

                      Yesterday my friend send me 150 rupees in my account but unfortunately after some hour my account balance become 0 through this message fund transferred to KSEC towards fees and margin.The reference number is K29675.The date is 27-5-20...
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      A
                      Anubhav Shetty
                      from Belur, Karnataka
                      May 27, 2020
                      Report
                      Copy

                      Hai kotak creditcard has
                      Mis sell me royal credit card. I was using normal card. Executive called me and told it is free card with no charges. So i upgrade to royal card. Nw they have charged me annual fee of rs 900. Royal card is of no use to me. This is clear fraud from kotak credit card kindly help
                      Rgds
                      Anubhav shetty
                      Crn no 4378100
                      Royal credit card
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        ProntoBrij
                        May 26, 2020
                        Report
                        Copy

                        Hi,

                        With things slowly coming back to some movement it is now becoming a harassment and nuisance! These are tough times and we all are going through a lot of challenges including global financial crisis.in the past 4 days i have got a minimum of 13 calls (Min 2 per-day) from kotak mahindra bank executives asking for credit card payment.

                        It is a known case and situation wherein the customers can pay their cc bills during the 3 -6 months of moratorium, considering their financial situation, and there will not be any follow-up or affect to their credit history due to this. Then why is the bank executing following-up each day and asking for the payment? When i ask the executive they say that their managers are forcing them to make these calls!

                        If this is how the banks are going to operate during these tough times the it's a serious situation to consider our financial sectors in terms or lending and borrowing!

                        I am literally harassed each day by these calls from kotak mahindra bank. Can someone please look into this and take the required action?

                        The recent number from which i received the call is;

                        [protected]
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Amritlohka
                          May 23, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          kotak app not working due to error code 954

                          Address: kotak mahindra bank Eminent Mall, 10, Mall Road, Kennedy Avenue, Amritsar, Punjab 143001 1860 266 2666 https://maps.app.goo.gl/1Znk3vcFhTBYwsXt5

                          My name is amritpal singh, few days back kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked, or said visit to branch, after that i followed that procedure, but branch employees dont take it seriously, and said this is not a mobile repairing center, then i called to customer care again at branch and spoke to branch employee...
                          +1 photos
                          Helpful
                          13 other people found this review helpful
                          13 found this helpful
                          6 Comments
                          Report
                          Copy
                          S
                          Shloke Andrew
                          May 20, 2020
                          Report
                          Copy

                          I have received the email with my new password for Net banking, but cannot access it because I do have not received the message with the password as yet. I request for it to be sent again
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Abhisheek
                            from Bengaluru, Karnataka
                            May 20, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Office27 BKC, C 27, G Block,Bandra Kurla Complex,Bandra (E), Mumbai - 400051

                            Consumer complaints logo
                            Menusubmit complaintsearch
                            Home iconhome
                            Question iconquestions
                            Faqfaq
                            Search
                            Search
                            Account
                            Messages
                            Notifications (1)
                            Complaints
                            Sign out
                            © 2020 consumer complaints forum
                            If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

                            Credit cardskotak mahindra bankwrong charges cheating
                            Kotak mahindra bank — wrong charges cheating

                            1 review
                            Office27 bkc, c 27, g block, bandra kurla complex, bandra (E), mumbai - 400051, india
                            Abhisheek on may 7, 2020
                            Mark as resolved

                            Hi this is benita i have credit card in kotak mahindra bank since i took the card till today i have not used the card because kotak mahindra bank people have blocked the card and last year they said my card has released i can use the card but till today they have not released my card they are giving me false statement everytime.
                            Without activating my card in not able to use it but every year they are charging me card charges amount from me.
                            I'm requesting them to release my card to use but they are not releasing and they are calling me more than 10 times per day to pay card charges.
                            Without activating my card why should i pay every year charges for them and i'm not using the card also everytime they are cheating customers and looting money from customer.
                            When i call customer care also they are not responding me.
                            So please take action on kotak mahindra bank immediately and help customers

                            My contact number : [protected]
                            Email id ; [protected]@yahoo.in
                            +1 photos
                            Nov 1, 2022
                            Complaint marked as Resolved 
                            Complaint resolved thank you
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            May 23, 2020
                            Updated by Abhisheek
                            I am not getting any response from Kotak Mahindra Bank please take action on the respected bank
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sandeep jangiti
                              from Hyderabad, Telangana
                              May 20, 2020
                              Report
                              Copy

                              Address: 14-137/3/A;RAJASRINIVASA NAGAR;NEW MIRJALGUDA,MALKAJGIRI<HYDERABAD

                              I have to get the courier from kotak bank on 20th may so i checked the status of my delivery it is showing Prohibited Area-Entry Restricted For i have gave all my address correct only then why it is prohibited area and when will i get my delivery done
                              +1 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sakshi Fogaat
                                May 14, 2020
                                Report
                                Copy

                                Address: Sec 15 gurugram haryana

                                I'm birender singh customer of your bank sec 15 gurugram haryana since 5-6 years. Today i went there to deposit the gst there but they refused me rudely. They just talked me very badly. It happened to me 2-3 times but i ignored it but this time it is ridiculous. The services of your bank are poor. The staff are not co-operative.
                                Here your bank branch is in my area where the staff are good and services also.
                                Please take some strict actions.
                                If not i'll withdraw my bank account and shifts it to another bank.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Ayushmaan Dwivedi
                                  May 13, 2020
                                  Report
                                  Copy

                                  Without information take a unnecessary charges dedect from my account
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit