Kotak Mahindra Bank Complaints & Reviews

I am a customer of kota credit card from past two years now iam having a issue with the services as iam using two credit cards each credit card having a limit of 25k but iam not able to do a transactions of 50rs also. When i called to customer care he is telling iam having only 5000 of limit from the both card but when i checked in kotak application its showing 25000 thousands from each card

Hi. I am vasanthi. I was having kotak credit card long back which is expired and not in use now.
Currently some of the recovery agents are calling me and asking me to clear the outstanding amount in my credit card now.
They are making frequent calls and visits to my house. I called the customer care in mumbai and they confirmed that there is no outstanding in my credit card.
I told this to recovery agents but still they continuously harassing me and my family. I have small kids and aged parents at home who are very scaring to see these guys.
They are coming with a gang and shouting like anything. When i asked for the details, they are showing some incomplete statement which is only till octo 2010.
When i told this to customer care they are simply telling that i can call again when those agents reach me.
I also visited the nearest branch and they told that they can’t provide any information and asked me to get back to customer care only.
I also have the audio recording with me but i am not attaching here due to security reasons.

Kindly help me to come out of this problem.

My cc# [protected]
Crn# 21815214

Warm regards,
Vasanthi s

This complaint is regarding credit card. I have never applied for credit card but i received a sms saying your credit card application received, approved & despatched for delivery. Application no[protected]. Who gave authorisation to the bank to apply suo moto and provide me the same? This is serious type of fraud by bank. Please look into the matter and cancel the card. I received a call from this no - [protected] for card and a lady asked me for credit card and i told her i don't need any. Please take action asap.

Somebody from kotak is calling me and thretning me. He is telling that he is associated with trinomul and he has the right to investigate few things. Please help me. I am not able to submit the audio recording. But i have all prove with me. Somebody from kotak is calling me and thretning me. He is telling that he is associated with trinomul and he has the right to investigate few things. Please help me. I am not able to submit the audio recording. But i have all prove with mesomebody from kotak is calling me and thretning me. He is telling that he is associated with trinomul and he has the right to investigate few things. Please help me. I am not able to submit the audio recording. But i have all prove with mesomebody from kotak is calling me and thretning me. He is telling that he is associated with trinomul and he has the right to investigate few things. Please help me. I am not able to submit the audio recording. But i have all prove with me

My name is jay parekh and i have saving account and credit card with kotak mahindra bank, my crn is[protected], i got a insta loan offer of 60 k for which i applied on 17 march 2019 on sunday so as per the application status it was mentioned within 3 days of time the amount will be credited in my savings account but today is the 4 th working day and nothing has been informed to me, nor the loan status, no one even has a idea about what is happening, infact your contact center employees don't know the process aswell, every time i call the contact center every gives a different answer to it and the height was that one of your employee called rakesh chnadra is telling me on the call that he is doing a favour on me by giving me the details, does a customer service executive has the right to say this to customer, i have already complaint about him aswell to one of the floor manager called rakesh dey, now after this rakesh dey told me he would personally look into this matter ac assured me that on 22 march by 10 am he will call me and give me the exact status or tre reason why is the amount not been credited, but still i hadn't received any call. So i would be going to consumer court because due to kotak mahindra bank my holiday was spoilt, i got mentally harrased, aswell as kotak mahindra bank has not fulfilled what it has promised and at the same time i will be marking a mail to bank ombudsman because kotak mahindra has broken my trust and such a big bank is playing with my feelings, so i will file a case against them.

Hi

I have got new kotak credit card, automatically debit 1399, without any per information, i called to customer care they said one assist is our kotak service so that we are debit from your credit card, i don't received any opt for this transaction or i never made any online transactions for this 1399,

My credit card limit is 15000 only, that time i have 600 balance, they debit and they put overlimit charges 500+90 gst totally cheating...

This kotak bank is really cheating,

Don't buy kotak credit card,

There is no specific people to thirf cheating money form your credit card, kotak bank is example for this transaction... Pls be aware of kotak

Kantharaju sg i have worked in kotak mahindra bank in cd loan department from 5/03/2018 to 3/11/2018, my last working day is 3/11/2018,

This is to inform you that i have resigned my services as an associate from ivangel sales & services pvt. Ltd.

I require noc pls send me to my mail id [protected]@gmail.com.

Emplye code - iv1190
Cd depatrment
Required noc
[protected]

I had a pvr kotak card which expired in aug 2016. The bank did not change my mailing address and also my request to cancel my new card... Which never reached to me. Since then, i have been getting regular bills and now legal threats on emails and on my landline phone. I was given a name of a representative but he is alao pushing me to contact call centre. I am not able to get through your call centre executive as my card details are not being accepted by ivr. Who will resolve this??

Hi,

I am Vasanthi S. I was having kotak credit card long back which is expired now and not in use.

Now I am getting calls from unknown persons who are keep on harassing me and frequently(every day) visiting my house telling that there is outstanding balance in my credit card and asking me to clear it immediately. I am very much worried since my age old parents and little kids are very much scared to see these guys.

They are not sharing me any documents and showing some incomplete statement.

I made a call to kotak customer care and the executive confirmed that there is no outstanding in my credit card. Customer care Executive name is Sumaya.

I also told her about the harassment by recovery agents and she asked me to write this email to get your help.

So I request you confirm the outstanding balance in my credit card and help me to get rid of this harassment.

Card details:
Name: Vasanthi S
Credit card# : [protected]
CRN# 21815214
expiry: 09/13

Kindly let me know if you need any other details and do the needful at the earliest.

Awaiting your revert.

Thanks and regards,
Vasanthi S
[protected]

To whomsoever may concern (whoever is reading this piece of literature!)
I use a Kotak Urbane chip visa credit card. It is supposed to be more secure as one needs to use VBV pass every time it needs to be used online, or some other form of authentication (PIN). Bottomline: You can't just swipe it and use it. That's great, right? But apparently, I realised that many times, I was able to make payments online just by entering the card number and the CVV, sans any 2FA or even a basic password. That should have been the first red flag.
Anyways...
During my trip around Europe, I was charged falsely on my card for a trip and a reservation, which I never made, even though the card was in my possession, the whole time. I never even went to this place (somewhere in Krakow, Poland). I raised the dispute using my netbanking account's inbox because that is what the Kotak provides you in the name of Level 1 escalation. Sounds pretty neat, right? But, here is the catch...
After repeatedly explaining them my situation that I will not be reached on my registered Indian number, it was a headache dealing with the credit card helpdesk people. I provided my local number to contact and email ID, which is again redundant. The requests were marked "Resolved" all the time, without any meaningful resolution. Well, finally the dispute was raised and a new card was issued as the old one was blocked (the one which was in my possession). I even spent money to call them from abroad. The woman at the customer care could not care less about my situation. I explained like a gazillion times in the simplest of language, that I will not be able to receive the card at my registered address in India. It seems the folks at the customer care like the matters to be simple. I told them that I don't know when I will be returning. Then, I was advised by the same "mysterious" aforementioned woman to tell the people living at my address to simply return the card when the delivery is made. We did that!
Fast forward to over a couple of months later in the not-so-happy new year... The dispute got resolved in my favour (Hurray!) as they realised that I never made those payments. Additionally, now I also know that I will be returning to my place in a month or so to stay there for over a week. So, I requested them to dispatch the card this time, promising that IT WILL BE RECEIVED THIS TIME. Shockingly, I am told that the card was dispatched long time ago and they have filed it as "Customer has changed the address" (something on similar lines!). I am still working on getting my card. Apparently, I need to confirm my address again or maybe beg them for my card, or something like that.
Just reiterating my opinion with the moral of this story: Your customer care is NOT COMPETENT ENOUGH to deal with any case which is outside your "textbook of customer-grievances".

I am holding kokat credit card and it has been maintained very well, for last 4 to 6 months i am not regular in payment due to my financial burden due to job changed with very low salary also incurred huge expenditure in house construction.

They are any how charging late payment fee and also huge interest, and above all even on repeated requests they are continuously / repeatedly calling.

I request you and bankers that please give me 6 to 8 months of time and bank may charge with the interest as applicable and i will repay and see that full outstanding be paid..

Hi Kotak team
My name is Kinjal Jagtap and before 1.5 years I left my previous company but now every month is message is coming on my mobile maintenance charge of Kotak bank but I have only salary account and also left the company more than 1.5 years ago so please I am requesting you to close my salary account as soon as possible. When I called to customer representative they asked me to pay 0 balance charges, its my salary account why would I have to pay the charges and its opened on zero balance.

Hi my name is vinayak sogi,
I had opened an kotak account before acc no: [protected] crn no:[protected]. And recently my company opened an kotak salary account acc no: [protected] crn:[protected], and the last month my salary is credited but the account is locked, when i called customer care they are telling to go branch and close account, today when i went to branch they are telling to contact the representative who came to company, but since 15 days he is not receiving calls and coming to office. No one is responding correctly in branch which is in basaveshwar nagar and customer care, even though having salary in account unable to withdraw it, please take some action against them.

Hi team,

I am getting calls from kotak recovery agent from the number [protected]. And she is rude on call. She is continuously calling different people from my organization and taking very rudely with them. She is asking to pay loan amount which was in citi finance now its kotak bank. She has not provided any loan documentation reference and just asking to pay funds which are already done. I called kotak bank customer care and they were not able to find this number. I am continuously getting calls from last week on landline numbers in my organization and all people are talking very rudely. I don't know how she got all my details like my organization name and family members contact numbers. She is saying anything on the call & using abusing language on the call & not at all ready to listen anything. Kindly help to check this compliant

My policy # 09744340

My health is currently not fine i am down with migraine issues which in turn leads me to other health hazards due to the tensions i am taking at my work place and hence decided rapping up all my financial policies and accounts as i am in need of cash am going to quite my job. I would be very grateful if you guys can do something to have my premium which is paid out so far given back to me.in case there are penalities please go ahead to deduct them. It's really not fair holding back my money which is hard earned and abduct it when i am really not able to pay it. Let me tell one more thing that i am notifying my position way in advance of my premium date which should also prove to you i am not bluffing to pay my premium but situation occurred has not permitted me to continue with you guys. I really hope and would be very thankful if you could understand my honest delicate situation which i can't discuss further.

This is how the complain to cancel my life insurance started and until now i have send almost 100+ mails and they are not ready to cancel and repay me. Is there anything that can be done to get my money back. I earned it and now i am getting penalized asking for it.

M from mahendergarh or maine ek current account khulwane ke liye application di thi per kotak bank ne current account kholne se mna kiya kha ki gst number leke aoo or meri sale 30 lakh bhi nhi h or central gov rule ke according jiski sale 40 lakh se jyyada h usee gst lena hoga tho m ab apni transaction kaise kru mera new businesss hai or mere account kholne se decline kiya gya plsss actaion against this

Kotak mahindra bank cheated 10 lac rupees in my savin account, we have leagly facing them, they are not even coming for hearings, finally court has said to repay they money, now they are appealing, it seems they dont want to pay they cheat customers, simply in saving account they have taken my hardly saving money, its really worst ever in this word. Please don't go for kotak mahindra bank, no body take responsible for your money. Please watch this video learn more about this issue : - https://www.youtube.com/watch?v=RVk2qufIXwg

Kotak spln loan account number 61294201

Dear team
Month of november my emi return due to bank fault as per your call center i submitted my emi online and your executive said bank will not charge me but i'm getting mail for over due amount 1285/-. I would like to request you that please waive off 1285/- as i'm regular emi paid customer.. Please do the needful..

Regards,
Shakir ali

Manisha from kotak bank calling all the contacts of one of my friend and disclosing some credit card dues of her husband (Raguhuvendra prabhu). I think this is against privacy and against the code of conduct about harrassing by calling numerously. My friend has already registered a complain. Want you to look into this or will have to take this further. Also she is very rude on calls.

I had done few transaction through imps mobile banking while doing it, it asked me description in that i had put a short form but i didn't know the same would be flashing in my statement so now i need details to whom i had transferred 2months back i had given my entries to dindoshi branch to find out whom i had transferred but it's been everyday i keep calling them and they say they are not getting time to do it and that they have to handle other customers. I even messaged them that i would close my professional and personall account if m not been attended but they don't bother very lay back attitude. This is my last try or else will shift to other relaible bank