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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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K
Krishnapriya Nair
from Bengaluru, Karnataka
Jan 17, 2019
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Address: New Delhi, Delhi
Website: www.kotak.com

I am krishna priya and kotak mahindra has been calling my friends family and colleagues saying that i have taken up a loan and haven't paid the dues. Calls are coming from various different numbers. I haven't taken any such loan neither do have any connection to your bank. These calls have been causing me mental trauma and if something is to happen to me it will be your banks responsibilty. If you have any record of me having taken loan, prove it, show the papers or just stop harassing me and people that i know. If it doesn't stop immediately i will press charges against you guys and file a harrrasment case against the banks. Also bring you down on social media. Kindly resolve the issue and revert back officially via e-mail at [protected]@gmail.com
I have been told they are getting calls from following numbers:[protected],[protected],[protected]
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    A
    anoopjaiswal049
    from Noida, Uttar Pradesh
    Jan 17, 2019
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    Good evening,
    I am sorry to contact you but i want to lodge a conplaint against kotak bank credit card team and i am fully harassing by one of collection agent name as ankit bhatnagar his contact no is [protected] regarding due payment which i told him to give few more days as this dues owed by friend to pay full due.
    Even he called few of my relatives with abusive languages and send whatsapp messages which ruin my reputations
    Please find the screenshot which he circulated to my relatives and abused me and my relatives.
    I need few more days to pay the due. However please let me know what should i do to make ankit understand to not send and calls to my relatives to ruin my reputations as today i totally in depressive mood because of such incidents
    Please find the attached screenshot,

    Thanks
    Anoop
    [protected]@gmail.com
    +1 photos
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      S
      Sanchar Kamble
      from Mumbai, Maharashtra
      Jan 17, 2019
      Apr 17, 2023
      This thread was updated on Apr 17, 2023
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      Address: 410206

      Dear sir / mam,

      I received one assist kit dated on 17/01/2019. The credit card security plan activated without informing me. And deducted amount rs.3999/- from kotak mahindra bank acc. When i signed your personal loan docs then that time the bank not informed me as with this loan we provide one assist for wallet.

      This is not fare as kotak bank done with his client without prior intimated.
      Kindly do some action and revert my deducted amt rs.3999 into my kotak bank a/c.

      Otherwise i am not interested to continue relationship with kotak.

      Regards,
      Sanchar kamble.
      [protected]
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Jan 17, 2019
      Updated by Sanchar Kamble
      One Assist Relation No: 6048340
      Plan: WA Privilege Single - 3 Yrs
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        M
        mklegend
        from Mumbai, Maharashtra
        Jan 17, 2019
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        Address: Mumbai City, Maharashtra, 421306

        Without anyreason theyre deducting my charges.. When i called in customer care no.. I shared my problem to the banking officers.. They said u gets 5 free atm withdrawal in a month.. But i have not croosed a limit of 5 transactions then also theyre deducting my charges...
        When i said them i have not crossed a limit they said me wait ill check it.. And they gave me a new reason they said we are deducting quarterly charges..
        They are doing scam..
        Scam bank im very dishappy with kotak service..
        As soon as possible please take action against them
        Bcz those who are illetrate.. Not so educated they dont know they are getting scam..
        Hope u will take strict action against them.. Im ready too give all the proof aginst them
        My mobile no[protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          S
          Sreedhar Kuruba
          from Bengaluru, Karnataka
          Jan 17, 2019
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          Address: 560078

          There are some customers using their Kotak Bank account to do cyber crimes around Mumbai..

          I have deposited amount to their account(Contact me through mail i will send the payment details of their accounts), after that they didn't turn up with their products and not in contact with me as well.
          Looks Like Bank Personnel also involved and supporting these kind of fraud activities.

          How can you help me in this regard.

          Thanks,
          Sreedhar K
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Hello, I have kotak Mahindra Bank account. Today date[protected] withdraw money from ATM but amount is deducted from my account but not get money in atm.
          How can I do for now.

          Thanks,
          Jyoti
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            N
            Nitin.Sharma7242
            from Ahmedabad, Gujarat
            Jan 15, 2019
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            Address: New Delhi, Delhi, 110041
            Website: www.kotak.com

            Hi team - i would like to share my experience with kotak team wherein i booked the ticket from an irctc and my money got deducted from bank on 11th jan but still it is irctc is showing that ticket booking is pending due to payment peding from bank... I don't know what crap are yoy doing.. Later i called on customer care services on 12th jan and i interact with floor sme richa.

            Cc experience - she was dump... Don't know how to give solution to customer and how to talk... And she admitted that we can't give a solution today as no one is on manager there on floor due to saturday. Being a customer i am expecting that floor. Manager should always there to manage.

            I still don't have clarity... That whether i have to book another ticket or not... Because my money is already deducted from bank and i can't book another ticket otherwise i my forst ticket got confirmed then anywhich way i have to cancel one ticket... And in this situation i will have to pay the cancellation charges unecesaary just because of bank error.

            Feeling shamed that i am a kotak customer.

            I want my money to be return nd cancel the tansaction.

            Rg,
            Nitin sharma
            [protected]
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              K
              Kanchan 27
              from Gurgaon, Haryana
              Jan 13, 2019
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              Address: New Delhi, Delhi

              I opened kids account in the name of my daughter, myself guardian. It has been more than 10 months but i am not getting internet banking pin. My crn[protected]. I did not get my pin when the account was opened. On enquiry i was asked to regenerate it online. I tried it twice but everytime i got the message that the pin had been dispatched but it was never delivered. What i got was the debit of regeneration charges of rs 118 each time. On should i keep on regenerating it and debit my account for no fault of mine. Where the pin that was dispatched had gone. I need to know it. I need my pin and reversal of illegitimate charges debited twice to my account with no fault of mine.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Jan 24, 2019
              Updated by Kanchan 27
              No response receive from Kotak Mahindra
              My application is not blocked by 8/1/19..
              Today still no solution ...
              Rajkot jagnath branch ..
              I didn't get any satisfied answer customer service is so poor...
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                J
                from Bhimavaram, Andhra Pradesh
                Jan 12, 2019
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                Address: Khammam, Andhra Pradesh, 518003

                I had transfer from kotak mahindra bank to sbi through upi payment and amount was credited into my account and it was showing that upi reversal plz solve my problem
                Transction i'd :[protected]
                And transction was done through kotak app. Amount was debited from my bank and not credited into benificary account in the benificary account statement it was showing upi reversal plz kindly solve my problem
                +1 photos
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Dear all,

                I was paid my emi on time yesterday 05.01.19 but still i was got message .your emi 1086 has bounced.
                No one can received my call.
                Yah sabse faltu bank hai .
                kripya karke is se loan ya kuchh bhi na le yaha tak ki account open bhi mat karye.
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                  P
                  pravkop
                  from Mumbai, Maharashtra
                  Jan 12, 2019
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                  Address: Bangalore, Karnataka, 560085
                  Website: www.kotak.com/en/customer-service/contact-us/email-us.html

                  Hi team,

                  Me and my friend planned to open one joint account in kotak mahindra bank at girinagar bengaluru branch, we are fallowing from past 4 month, but still its not yet done we explained everything to the manager. Every week we used to visit branch but still its no solution

                  Team please do needful here.

                  Complaint number:[protected]
                  Account holder name:prashant patil
                  Praveen koppal

                  Number:[protected]

                  Regards
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    R
                    ravi5522
                    from Bengaluru, Karnataka
                    Jan 11, 2019
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                    Address: 560029

                    I have withdrawn money from atm on[protected]. So it was like your transaction timed out but my money got debited so what should i do now i want my money back please help me as soon as possible and still my money was not credited i have called customer care but there is no response from them i want to resolve my problem help me out are please tell me the process what should i want to do
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Loan details.neesarga tractors
                    Vinodbhai pavaya
                    Mob no.[protected]
                    [protected].
                    Hi my name is jagruti. I have 0 Bal salary account in kotak. RS .1000 Tbms cutting by bank.can u explain why...??????
                    Kotak Mahindra Bank Customer Care's response, Jan 16, 2019
                    Verified Support
                    Hi! Your message concerns me. We want to see if we can help. Please write to us elaborating your concerns at [email protected] along with the screenshot. ^Team Kotak
                    I am Leelu Ram with account number [protected]. Past few months i have charged for tbms, since this is a salary and zero balance account. A complete fraud is this from kotak bank. Planning to take this issue to higher level.
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                      S
                      Swaminathan Nathan
                      Jan 11, 2019
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                      Address: Coimbatore, Tamil Nadu, 6410002
                      Website: Indian consumer complaint. In

                      Sir.
                      I am not using the credit card last two years and i inform last year. To close the card but still it's in activate and asking the money from me 286r. S like that. I already complaint to closed the card and i can't pay the money. Kotat card no. [protected]. And again i am asking to close my card. My name is swaminathan. S

                      Taking you
                      S. Swaminathani
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Hi om mohd FEROZ AHMED im from Hyderabad so my problem is without informing me my money is debit how
                      Cash deposit 28122018 HYDERABAD
                      So credit my amount as soon as possible

                      iwant to close my credit card - Comment #3323769 - Image #0
                      Hi, i received a message that rs-1399/- has been debited from my credit card to one assist consumer solution without my concern. I have not yet received my Kotak credit card yet and still receiving message like this is surprising..
                      Kindly cancel the service and refund the amount in my account.
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                        S
                        Shafique Ali
                        from Kolkata, West Bengal
                        Jan 11, 2019
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                        Resolved

                        Address: Kolkata, West Bengal, 700024

                        This is in regards to to my kotak mahindra credit card as recently i got married and not in a state to continue using this card hence i would like to do the settlement of my credit.
                        I would also like to complain about the way i have been treated by credit collection team agent as i'm running short of money hence i have only paid half of the due amount and informed the agent that later half i'll pay in 4-5 days and requested him politely that do not disturb me right now to this agent called me poor and beggar.
                        At this very moment i have decided that i will not continue with this credit card anymore.

                        Earlier also i have posted complain here but due to my office hours could not attend call.

                        I'm on week off today hence would really appreciate if anyone can contact me today anytime that would great.

                        Thanks & regards
                        Sk shafique ali
                        [protected]
                        +1 photos
                        Jan 11, 2019
                        Complaint marked as Resolved 
                        Nothing I have not been contacted by anyone and they have marked my complain as resolve. Lier people Please help to resolve this asap.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Jan 11, 2019
                        Updated by Shafique Ali
                        Nobody contacted me no calls nothing and they have marked my companion as resolve in 5mins
                        In bit surprised to see this..
                        Can anyone do anything and help me from these fake and lier's
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                          S
                          Spskkumar
                          from Coimbatore, Tamil Nadu
                          Jan 10, 2019
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                          Address: Chennai, Tamil Nadu, 601301
                          Website: www. Indian consumer complaints.com

                          I got a call from [protected]. He said that my CV has been selected for the process of ACCOUNTANT in kotak Mahindra bank. And the salary for this position varies from 19, 500 to 25, 000 per month. He asked me to pay 1650 rs for the registration process and he also asked all my documents and certificates. I have sent all the documents and I also paid 1650 through banking. I deposited in the following account details BANK NAME-AXIS BANK
                          A/C NAME-MONSTER
                          A/C NUMBER-[protected]
                          IFSC CODE-UTIB0002685. then they have mailed me a cover letter and I filled the same and I mailed them back. He said that there will be telephonic interview by the next day. And then telephonic interview was conducted for me by Jan 4th of 2019 by 5pm. After completion of this they asked me to pay 8320rs to do the verification process . I said that I need some time to pay. But they rushed me to pay quick. So I paid the same 8320 rs by Jan 5th of 2019 through Google pay . After that they didn't pick up the call. The next day was the weekend. So I tried on 8th of Jan . They said that, the mail has been sent and they asked me to check . I check and it was said to pay 15, 990rs for pay roll process . I said I can't pay so they said to pay the cancellation fee for about 7000 rs . I asked them to refund my money but they said me to pay the cancellation fee. Now I don't know how to get back my money . And I have attached the photos, msgs, account details.
                          +11 photos
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            M
                            maheswaran J
                            from Chennai, Tamil Nadu
                            Jan 9, 2019
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                            Address: 641601
                            Website: [email protected]

                            Dear team,

                            I'm not satisfied kotak bank services

                            Mm id - 9485535

                            Rs 1899/- is debited in my credit card a/c for activating one assistant pl

                            An without my knowledge.

                            Please cancel all plan
                            I don't want any plan
                            Today i have received one mail from one assistant end that plan change into another one

                            I never want to any one plan

                            I want to refund the amount in my credit card

                            I want to settle my credit card please send what is the process

                            Regards, maheswaran
                            [protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              M
                              maheswaran J
                              from Chennai, Tamil Nadu
                              Jan 9, 2019
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                              Address: 641601
                              Website: [email protected]

                              Dear team,

                              I'm not satisfied kotak Bank services

                              MM ID - 9485535

                              RS 1899/- is debited in my credit card a/c for activating one assistant palan without my knowledge.

                              Please cancel all plan
                              I Don't want any plan
                              Today I have received one mail from one assistant end that plan change into another one

                              I never want to any one plan

                              I want to refund the amount in my credit card

                              I want to settle my credit card please send what is the process

                              Regards, Maheswaran
                              [protected]
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Jan 09, 2019
                              Updated by maheswaran J
                              Dear team,

                              I'm not satisfied kotak Bank services

                              MM ID - 9485535

                              RS 1899/- is debited in my credit card a/c for activating one assistant palan without my knowledge.

                              Please cancel all plan
                              I Don't want any plan
                              Today I have received one mail from one assistant end that plan change into another one

                              I never want to any one plan

                              I want to refund the amount in my credit card

                              I want to settle my credit card please send what is the process

                              Regards, Maheswaran
                              [protected]
                              I'm the employee of supermarket grocery supplies p l, have a salary a/c at bangalore Today I have placed the order in Amazon, while making payment via netbanking, I have chosen user id..at that movement my mobile keyboard showing.. only numbering keys, not showing aalphanumeric keys. Pl check ur IT team n rectify. By jalal mob: [protected]
                              My CRN NO.[protected]. and my saving account balance is Rs.2015 but available balance is Rs. 1042 remaining my balance is hold. I discussed with many time Kotak Mahindra Bank customer care executive but I did't got solution. My Problem
                              so please resolve it as soon as possible.
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                                S
                                santhu437
                                from Kodar, Telangana
                                Jan 9, 2019
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                                I have withdrawn money from atm on[protected]. So it was like your transaction timed out but my money got debited so what should i do now i want my money back please help me as soon as possible and still my money was not credited i have called customer care but there is no response from them i want to resolve my problem help me out are please tell me the process what should i want to do
                                +1 photos
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Ad hoc statement charge ₹118 have been deducted on 04/01/2019 from my kotak mahindra account without any information.

                                It is very bad service

                                But i haven't asked for any such statements from bank either i tried customer service no. But not connect with customers care officer.

                                So i need clarification from bank or reverse my ₹118.
                                My CRN NO.[protected] and my saving account balance is Rs.2015 but available balance is Rs. 1042 remaining balance is hold. I discussed with our customer care executive but I did't got solution.
                                so please resolve it as soon as possible.
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                                  R
                                  Rabi Sekhar Roy
                                  from Kolkata, West Bengal
                                  Jan 9, 2019
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                                  Address: Kolkata, West Bengal

                                  The amount of 60, 206 has been deducted illegally from my credit card. A new card has been issued but still now the amount forgered has not been debited in the account irrespective of myself recieving a message about the refundment of the above mentioned amount. If not my request is accepted and the needful is done, i am bound to lodge an fir against the authorities.
                                  +1 photos
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Jan 09, 2019
                                  Updated by Rabi Sekhar Roy
                                  Please do the needful
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                                    S
                                    Shafique Ali
                                    from Kolkata, West Bengal
                                    Jan 8, 2019
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                                    Address: Kolkata, West Bengal, 700024

                                    Hi this is in regards to my kotak credit card as recently i got married and bought a flat hence i could not do the credit card payment and then kotak collection called up and remind me of my due payment of which i already paid half amount and later half i requested him that i'll pay in 2-3days however in return he call me poor and begar. That moment i have decided i'm not in situation to continue with my kotak credit card hence i would like to know the settlement process.
                                    I would be very helpful to you if can help me to process this card settlement matter.

                                    Sk shafique ali
                                    [protected]
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Jan 08, 2019
                                    Updated by Shafique Ali
                                    I can not continue with this kotak credit card anymore please help to process settlement procedure

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                                      G
                                      Guru@
                                      from Hyderabad, Telangana
                                      Jan 8, 2019
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                                      Address: New Delhi, Delhi, 110059
                                      Website: Kotak mahindra

                                      Dear sir,
                                      On friday at 9pm i was sent 500₹ in others account and money was deducted my account. But not credited in other account transaction do by upi its upi no is [protected] and 4 days already goes up but no confirmation about the transaction so i request to please tell me the reason why my transaction not done for those i want to back my money in my account otherwise i completing in hand off kotak mahindra if you dont do i think
                                      +1 photos
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                        R
                                        Rohin Grover
                                        from Noida, Uttar Pradesh
                                        Jan 8, 2019
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

                                        Sir if you all go this way no one left to trust then? Sent e mail to omsbudman e mail ids no reply kotak has taken rs 3090 two times for same payment in dec 18 - infact the chq for 3090 they made 5090 on their own. For no fault first chq they bounced then cleaered and charged 178 just like that not because insufficient bal or sig diff etc - they should give me credit of 3090 plus 178 next another transaction of rs 117 taken from obc ac without my approval.
                                        Question if customer has to do the work then for what are banks getting salaries. First teach customer in physical class rooms at goi cost then expect - as it is online is maximum cheating only - a normal person is not able to come online never taught it in schools? Even corp bank has done similar things - why should customer only spend time energy effort always trying to even tell wrong things happening sirs. What is this useless system then? If its actually goi behind it then this govt better go lifelong - cheats of any sort or kind not acceptable nor do not reply e mail ids from anyone banks govt/ private / corporates / big cos any one - to make complaint must be simple e mail and then that dept better get back in writing only thru e mail. E mail bouncing means hanky panky things happening? Did not want to write this but just justice for common indian citizens even exist? No one is giving ways to earn more just take money from peoples account unfairly? Are these the acche din? A simple e mail complaint should be enough and if you want docs related the person can come show at sansad marg cp fine. Why are you getting pleasure in making life more difficult for indan citizens by birth? Is our money safe with banks govt or private?? Transparency is face to face only in the real world of life sirs? Goi depts are like how many goverments just pass the buck to the other person now banks too? Big farce customer care/ customer interest?
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                        ID:[protected]
                                        Date:4-1-2019
                                        Amount:3700
                                        Transaction failed amount was debited so, please refund my money back
                                        Please understand my conversation

                                        cheating customers by kotak / obc - Comment #3319615 - Image #0
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