Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Mar 26, 2026
Complaints 4832
Resolved
1327
Unresolved
3505
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 93

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rajendra Dumpeti
from Warangal, Telangana
Jan 6, 2019
Report
Copy

Address: Warangal, Andhra Pradesh, 506002
Website: [email protected]

Ad hoc statement charge and tbms₹11have been deducted on 06-1-19from my kotak account account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.
And when i opened account bank said their is no charges of online or esttment.

So i need clarification from bank or reverse my ₹11 to my account.
Withfrawal - 11.00 rs
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Why are you cutting money from my account
Kotak Mahindra Bank — upi transaction failed - status shown as "failed" in kotak upi app and money got deducted from kotak account upi_rs.755
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sudhakarNreddy
    from Tiruvannamalai, Tamil Nadu
    Jan 6, 2019
    Resolved
    Report
    Copy
    Resolved

    I did transaction of amount 600rs from kotak bank app through upi from [protected]@kotak to [protected]@ybl transaction status shows failed but money deducted please do me favour here upi transaction details

    From: [protected]@kotak
    To : [protected]@ybl
    Amount: 600rs
    Status : failed
    Transaction date:[protected]:28 am
    Transaction i'd:[protected]
    Jan 9, 2019
    Complaint marked as Resolved 
    they are refunded because of I called customer care and described but in consumer complaints they are not even shared status about complaint
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      from Sikar, Rajasthan
      Jan 5, 2019
      Report
      Copy

      Address: Jaipur, Rajasthan, 00846252

      At hoc statement charge ₹118 have been deducted on 04/01/2019 from my kotak account account without any information.

      But i haven't asked for any such statements from bank either by visiting branch or through net banking.
      And when i opened account bank said their is no charges of online or esttment.
      And without statement recvest apply money dedicated
      So i need clarification from bank or reverse my ₹118 to my account.
      Withfrawal - 118.00 rs
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pakija
        from Kolkata, West Bengal
        Jan 5, 2019
        Report
        Copy

        Address: Kolkata, West Bengal, 700091

        I have "zero" balance account in kotak mahindra bank which is in under kotak 811 account, but they are charging tbms without giving any reason and prior information. On dated 13/10/2018 they have deducted rs. 165.20/- and today, on 05/01/2019 again they have deducted rs.578.20/-. How can they do that with our money. Kindly do the needful so that i can get my refund.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          Hazarath M
          from Jayamkondacholapuram, Tamil Nadu
          Jan 5, 2019
          Report
          Copy

          fraud promises in advertisements on kotak 811 accounts

          Address: Mumbai City, Maharashtra, 524201
          Website: www.kotak.com

          I opened kotak 811 account in jan 2018 and about to close today (Jan 2019) because they give fraud promises in advertisements on kotak 811 accounts.

          Kotak 811 account is not online and zero balance account at all, they will ask some documents proofs after online account created and its automatically convert into general account with a minimum of more than 5000 in urban areas.

          Moreover, initially, they give kotak...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          P
          prince panakaj
          from Dhaka, Bihar
          Jan 5, 2019
          Report
          Copy

          Address: Surat, Gujarat, 395007
          Website: www.kotak.com

          Ad hoc statement charge ₹118 have been deducted on 04-jan-2019 from my kotak bank account-[protected] without any information.

          But i haven't asked for any such statements from bank either by visiting branch or through net banking.
          And when i opened account bank said there are no charges of online or statement.

          So i need the reverse of my ₹118 to my kotak bank account.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            Hanuman Gothwal
            from Jaipur, Rajasthan
            Jan 5, 2019
            Report
            Copy

            Address: Jaipur, Rajasthan, 00846252

            Hoc statement charge ₹118 have been deducted on 04/012019 from my kotak account account without any information.

            But i haven't asked for any such statements from bank either by visiting branch or through net banking.
            And when i opened account bank said their is no charges of online or esttment.

            So i need clarification from bank or reverse my ₹118 to my account.
            Withfrawal - 118.00 rs
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              Gujrat Om
              from Delhi, Delhi
              Jan 4, 2019
              Report
              Copy

              Ad hoc statement charge ₹118 have been deducted on 04-jan-2019 from my kotak account account without any information.

              But i haven't asked for any such statements from bank either by visiting branch or through net banking.
              And when i opened account bank said their is no charges of online upi transaction.

              So i need clarification from bank or reverse my ₹118 to my account.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sritanya
                from Hyderabad, Telangana
                Jan 4, 2019
                Report
                Copy

                charges adhoc stamt

                Dear sir/madam.
                Your bank was charg me ₹.118 which i not required service.
                But i haven't asked for any such statements from bank either by visiting branch or through net banking.
                And when i opened account bank said their is no charges of online or esttment.

                So i need clarification from bank or reverse my ₹118 to my account. As it can be clearly seen in the screenshot attached with this mail...
                Helpful
                119 other people found this review helpful
                119 found this helpful
                9 Comments
                Report
                Copy
                D
                Dr Shaik Ahmed
                from Hyderabad, Telangana
                Jan 4, 2019
                Report
                Copy

                Address: 500043

                Eventhough i have sufficient (Emi amount) balance in my account.. Ecs got rejected (By kotak mahindra bank) stating that insuffient balance. Now i have to pay fine to my home branch {salary ac in kotak mahindra} and to loan providing bank (Hdfc). Due date is 04 of the month... How can they reject ecs on 3rd? Can anyone help/suggest me in this regard?
                Pfa
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  meghavshenoy
                  from Bengaluru, Karnataka
                  Jan 2, 2019
                  Report
                  Copy

                  There were fraudulent transactions on my Kotak credit card in Dec 2017. After which I never took a replacement card. I have placed multiple requests since Feb 2018 to waive off the outstanding charges (GST, Interest charges and late payment fee) which was not accepted.

                  I have a Savings A/c in Kotak Mahindra Bank. I had visited the Home Branch in Bangalore and placed a request for A/c Closure in March 2018. They have put a lien on my savings a/c due to the credit card outstanding. Month over month they have been charging non-maintenance of minimum balance charges and all this has adversely affected my CIBIL score.

                  My question is that the fraudulent transaction on my credit card was because of security lapse. Why am I liable to pay GST for those transactions? Why isnt the bank asked to absorb those charges? If I would have been at fault, I would have agreed to pay. However, in this case I deny to pay these charges. They have been generating bills month over month and constantly calling up me and threatening to pay the bill.

                  I have written emails to the Kotak Mahindra Banks Nodal Officer, Customer Care team and all in vain as they have not responded. Rest all complaints have been made over the phone with their Customer Care team.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Please accept my passbook required.
                  Dear team

                  My emp code 84671
                  My pf not credit in account
                  Plz guid

                  Shaffy
                  Contect no. [protected]
                  My CIBIL statement showing a lone AC Kotak BF3C064050 amount 15000, Dated 19.10.2004., current balance 85624.Said lone account no.no related with me. I contact kotak bank customer care over phone he replied u are taken a loan from bajaj conserve and said lone transferred to kotak bank but I am no taken any loan from bajaj finserve so please solve.
                  Helpful
                  Found this helpful?
                  3 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    Tanmay Kumar a
                    from Delhi, Delhi
                    Jan 2, 2019
                    Report
                    Copy

                    Address: Gautam Buddh Nagar, Uttar Pradesh

                    Hi, Â

                    I am using kotak mahindra bank, i am having very bad experience while taken Balance transfer Personal Loan Amount : Rs. 7, 16, 276, My Loan A/c SPLN[protected].

                    MR Saurabh Sharma (Consumer Bank, KMBL) He is not clear my finally amount before distribute, How much i get it ??? Also never clear my hidden charges taken for me. Never pick my ph & never given my mail reply.

                    After amount distribute, then given full detail by mail. It' s taken extra charges Rs. 24, 778/-, My final amount I get it Rs 6, 91, 489/-.

                    This amount also divide 4 Parts :

                    1) 63, 043 – Cash in Hand,     2) BT: 1, 72, 430/- ( Outstanding Amount : 1, 60, 403 )

                    3) BT: 2, 76, 025/- ( Outstanding Amount : 2, 72, 330 )

                    4) BT: 1, 80, 000/- ( Outstanding Amount : 1, 08, 028 )

                    Also Bank representative (MR Saurabh Sharma) say, I never given you BT Loan DD, Self close your BT Account. He is never cooperate me, never remove my extra charges.

                    I want to refund my extra charges Rs. 24, 778/- as soon as possible.

                    Thanks

                    Tanmay Kumar

                    [protected]

                    Note:-  It’s my experience this is very worst Kotak Mahindra bank i never see like this type of bank in india, so who are using this bank please care full if possible they will take what ever they want please don't believe kotak mahindra bank, you will suffer like anything...
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      nathu bombe
                      from Mumbai, Maharashtra
                      Jan 2, 2019
                      Report
                      Copy

                      My kotak bank vehicle agreement number cf11178083 for a vehicle bearing registration no. Mh03bs9201

                      I have my bank account in ‘jawali sahakari bank ltd’ with the necessary funds to clear my emi amount. But ecs has not been initiated by the bank and emi amount not debiting from last 2 months. When my bank manager talked with kotak bank executive, he said there was some server problem and unable to debit.
                      Previously same problem occurred twice and we had paid our emi by cheque. Now this is consecutively third time same problem occurring.
                      When the enough funds are available in my account and i have signed ecs mandate, i am no where liable to pay the emi amount by cash or cheque.
                      My cibil score should not be reduced because of this issue where as a customer i am not responsible for it. Hence you have to only do an ecs debit from my account for the emi amount.
                      This is the third time i am facing issue with the kotak bank. I am very much disappointed with their services.
                      Kotak bank has sent their recovery team three times to my home. Banks personnel frequent visit to our home raises questions and harms our reputation in our society.in spite of banks fault we had to face all this embarrassment.
                      I request to solve this problem as soon as possible.
                      Thanks in advance
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Dear team,
                      I Sachin kale having policy of kotak life and paid 3premiun. Bt does not received any recept yet.
                      My details.
                      Policy no 09548493
                      Mobile No. [protected]
                      Name.sachin Vijay kale
                      Email id .[protected]@gmail.com
                      Kindly provide my premium receipt on above email id
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        vivekmaza
                        from Kolkata, West Bengal
                        Jan 1, 2019
                        Report
                        Copy

                        Address: Howrah, West Bengal, 711101

                        Hello sir, i made the transaction of inr 22500 from vpa [protected]@kotak to [protected]@paytm via bhim kotakpay on 31st december at 2 pm
                        Transaction was failed, but the same amount got deducted from my account.
                        Almost 24hrs has been passed, but no refund initiated.
                        Upi reference id[protected]

                        Please solve my issue as early as possible, because i need those fund urgently.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Godiya
                          from Baikunthpur, Chhattisgarh
                          Dec 31, 2018
                          Report
                          Copy

                          Address: 461115

                          Sir mene kotak mahendra bank me job ke liye apply kiya tha or registration fee 1800 police verification fee 5000 rs jama kiye the or abhi tak mujhe job bhi nahi mili. Or mujhse bola gaya tha ki job nahi mili to amount refund kar diya jayega lenkin. Abhi tak mera amount refund nahi kiya gaya hai. Soun kashyap ke account meain jama karaya tha please please sir meri help kare
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vathanan
                            from Bengaluru, Karnataka
                            Dec 29, 2018
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 560054

                            I am john daniel. Barclays bank debited ₹1250.00 to my card claiming i opted for cpp which i did not. They sold the purported due with interest to kotak bank which has been harassing me, threatening to spoil my credit history and authorising private agencies to call and bother me. I don’t intend to pay this and i have explained to every caller in detail the real story.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                            Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                            Regards,
                            CPP Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              NovelOffice_IND
                              from Bengaluru, Karnataka
                              Dec 28, 2018
                              Report
                              Copy

                              fraudulent activity by kotak bank - nightmare experience

                              Absolutely dreadful behavior from kotak mahindra bank. This bank not only fails to answer the loss of a large amount of funds from a long-term customer like us, but also refuses to pay back the sum even after a court - ruled judgement! For the past three years we are struggling to get our money back from kotak. Kotak has proven time and again that it is an unethical banking institution - someone that does not have a grasp on its day-to-day...
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              J
                              Jay Trilok Dalaya
                              from Mumbai, Maharashtra
                              Dec 28, 2018
                              Report
                              Copy

                              Address: Thane, Maharashtra, 400615

                              I need someone efficient to resolve my long standing simple woes.. The inefficiency and callousness with which the bank staff including the bank manager is attending to my query is appalling. I opened an online account after which i was called to the closest branch for verification upon the insistence of the bank manager (Hiranandani meadows thane) he asked me to deposit 50k to upgrade my account and assured thereon there will be no issues/deductions about maintaining amb but deductions continue... I've been misled and cheated even before i start my transactions with your bank.

                              After depositing the amount instead of earning interest all i've been doing is losing money (Almost 900 rupees) with the words sorry wurth means nothing and a quote that gst cannot be refunded..
                              Then why did you'll err in the first place.. Don't your employees know how to run their daily affairs or are you'll doing rnd with customers money.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Muthuprabhu
                                from Chennai, Tamil Nadu
                                Dec 27, 2018
                                Report
                                Copy

                                Address: 600042
                                Website: Kotak

                                Bala (Velachery branch) got all documents and i have waited for 40days to reject my application sir.
                                Totally bad experience from kotak bank.
                                Hereafter i wont suggestion any person for kotak from my company and i will post in my all social media also.

                                No correct and proper response from bala.
                                Please close my account. I don't want kotak anymore in my life la...

                                Then why you people said you are eligible for kotak credit card nu and asking all documents.

                                Total waste...
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Madhu Mohan Reddy Guvvala
                                  from Bengaluru, Karnataka
                                  Dec 27, 2018
                                  Report
                                  Copy

                                  Address: 560037

                                  I was forcibly given a kotak credit card. It was sent through post. I got message that the card will be delivered by 26/12/2018. I'm yet to receive the card. I got a message on 27/12/2018 stating an amount of rs.1899 has been debited from my card. How can a transaction take place without my approval? It was mental torture from kotak credit card department who had forced me to take the card even though i dropped an sms stating to cancel the credit card. I don't want to take the card now and need that amount to be paid by kotak.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  I didn't get replay from any one after submitting complaint.Is it will help me in future.I hope it will help
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit