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Kotak Mahindra Bank Complaints & Reviews

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Updated: Jun 22, 2026
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Kotak Mahindra Bank reviews & complaints page 95

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K
Kavya Gorrepati
from Mumbai, Maharashtra
Feb 10, 2019
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Amount is not getting refunded from paytm app. On 10th feb 2019. I tried to do mobile recharge of rs. 199, but it was failed. I tried again and failed again. I contacted paytm customer care. They are saying that the refund is completed but the bank is not transfering the amount to my account.

The same case happened previously when i cancelled train tickets on 23rd nov 2018 and 4th august 2018. Please check from your end and kindly refund my amount as soon as possible.

My account details are:
Account name: haseeb abdul
Account number: [protected]
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Feb 13, 2019
Updated by Kavya Gorrepati
Hello team,

Only the latest recharge money was refunded. Please find the details of previous cancellations through Paytm below:

1. On 23 Nov 2018, cancelled a train ticket from Gudivada to Krishnarajapuram and the refundable amount 325. Booking id [protected].

2. On 27 May 2018, cancelled a train ticket from Gudivada to Krishnarajapuram and the refundable amount 370. Booking id is [protected].

3. On 12 April 2018, cancelled a bus ticket from Vishakapatnam to Bhimavaram and the amouny to be refunded 533. Booking id is [protected].

Kindly check all the above transactions and allow the refunded amount back to my account.

Thanks in advance.
Today i have transferred Rs.2000 to my friend account via google pay.
That transaction was not completed, it comes request timed out and the amount of 2000 was debited in my account. But it was not received on that destination beneficiary account number.
Kindly check and solve this issue

Thanks & Regards
Thangaraj M
My credit card money not refunded which i have access by while doing transation
Why r u deduct my a/c balance in a/c why tell me
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    M
    mandarjoshimandar
    from Sangli, Maharashtra
    Feb 9, 2019
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    Address: Sangli, Maharashtra, 416416

    Respected my account debited for charge lien tbms 134 /-,, which is charges and how?? Please return credit in account, either i will close your a/c

    A/c no. Mandar mohan joshi ([protected]), sangli maharashtra branch. I waiting for your response
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Dear sir

    My Name is Ramesh Babunandan Nishad.
    I want to be close my Kotak bank account
    My A/C No.[protected] this account can not be use by me
    I have not atm card but bank debit 234 rupay in my bank account please resolve my problem my account no.[protected]
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      P
      pallav7306
      from Basti, Uttar Pradesh
      Feb 9, 2019
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      Address: Lucknow, Uttar Pradesh, 226001

      This bank kotak mahindra is a very worst bank as it put hold in my zero balance account of rs 1178.65 unnecessary they have debited charges also but then again put hold in my account please help my crn is[protected].
      On 23 jan 2019 they have put hold on my accont no [protected] and complain they are not helping at all i have done 3 times complain but they are not helping my 10k fd is also linked to this account
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Dear Team.

      Please find the below details. us your your team my account open is after 2+ month but my debit card not delivery my address. not provide courier details. so please orange courier my house address: RZ-917, Gali No-5/12 ground floor Main sagarpur new delhi-110046

      My CRN No[protected]

      best regrads
      Anandi
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        K
        karthivi
        from Hyderabad, Telangana
        Feb 9, 2019
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        Hi,

        Kotak bank charges 234 rs as lien tbms charges. Without any intimation..

        Why this charges? If this is zero balance account..

        Kindly request you please credit deducted amt to my account and also know reason of deduction..

        Lien datedescriptionexpiry datelien amount (?) reasonremark 23/01/2019 user lien 01/01/2099
        234. 03inr
        Charge lien tbms-tbms[protected]

        Crn :[protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Plese sir banking closed plese no money Rikavari please help me closeing my account please sir
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          S
          Sandeepkadam12
          from Mumbai, Maharashtra
          Feb 7, 2019
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          Address: Mumbai City, Maharashtra, 400072

          Dear sir,

          My crn number is[protected]st of may i have deposit rs.5, 000/- in kotak bank through net banking to saving my money in kotak as i was having salary account with kotak earlier and the service which i was got excellent that time however i left the job and my account has been deactivated from last 2 year and i did not used this account for any transaction whatever amount i have deposit it has been debited on 7th of jan automatically without any intimation to me i called to bank for reversal as i have not used this account so far so why should i pay amount to bank for any charges

          Please reverse my money as i have deposit this money to active this account i never know that after deposit amount bank will debit charges without any intimation


          Request you to resolve my problem and revers back my 5, 000/- amount
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          The UPI transaction of Rs 5000 done on 1st Feb 2019 is not credited to the recipient account. The ref no of transaction is UPI[protected].
          And also transaction re[censored]PI[protected] is not credited to recipient account. These 2 transaction is not credited back to my account either.
          HI, my name is chandra Sekar, i m one off the kotak mahindra bank customer, i am writing a complaint because i used my credit card and i paid my balance, but still customer care guys are calling me pay your payment now, what the hell, and they blocked my phone banking, i dont know why, i want a proper answer and i am filling a case on Kotak bank
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            A
            archit interior
            from Pune, Maharashtra
            Feb 5, 2019
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            Address: 411004

            Respected sir i wanted to open current account and saving account on bhandarkar road branch pune. Innitial i received good treatment and i was impressed but after that they took me to there colouge and told he ll attend you.. That person was so thirdclass, he saw my document of shopact and directly rejected as if it was fake document, i asked him on what basis you have rejected, he told his senior has told to reject and its kotak bank policy
            Sir i was very shocked that which type o[censored]ntrained people you have appointed in bank whjo dosent care for new coustmer, there are 2 more valid things, but i ll appriciate if some one calls me on my number [protected], ll tell you all details, as 1 more thing that i am not an ordinary person but a very big industrialist, hope some ll take promt action and ll call us
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Sir.. my application no.[protected]
            its to long to take approved status.. now 30 days gone for verification complete..
            and still status show in process.. so pls let me know how long to dispatch credit card.. also know application status approved or not..
            Kotak Mahindra Bank Customer Care's response, Feb 9, 2019
            Verified Support
            Hi! Trust our official has got in touch with you. ^Team Kotak
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              K
              Kartik Kamani
              from Surat, Gujarat
              Feb 5, 2019
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              Address: Surat, Gujarat

              Sir i have saving a/c in kotak bank today i am transferring money through kotak bank upi service by kotak bank application but other party can't get money.in my history transactions appeared successfully.
              Ac no. [protected]
              Crn.[protected]
              Transaction id.[protected]
              Other party upi address.- [protected]@dbs
              My contact number. [protected]

              Thank u...
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Feb 05, 2019
              Updated by Kartik Kamani
              I hope you will be give fast reply.
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                P
                Prem1363
                from Delhi, Delhi
                Feb 5, 2019
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110092

                Dear sir

                We have taken car loan rs 195640 dated 15 nov 2012 on vehicle no dl 4 c aq 5782 my loan ac no cf - 8530900 from kotak mahindra prime, car finance delhi 101-104 dda district nr scope minar laxami nagar new delhi -110092. I have i have returned the total loan amount 1st october 2017 but we have not received my car original document and no dues certificate. Kindly send original document no dues certificate at following address

                Prem narayan
                A2 /63b ekata apartment
                Paschim vihar, new delhi -110063
                Prem. [protected]@gmail.com
                [protected]
                Mar 7, 2019
                Complaint marked as Resolved 
                Kotak Mahindra Bank has not return my original car document But they return me Form 35 and NOC for Hypothitication cancellation T request further to return me original car document
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Apr 22, 2019
                Updated by Prem1363
                Kotak Mahindra Bank customer support has been notified about the posted complaint and return my document given NoC
                My transaction was failed (During I was booking on irctc) But still I didn't get money refund kindly request to refund my money
                Ac-[protected]
                Transaction ID: [protected]
                Name- Aniruddh Arya
                My balance is hold every time without any reason and your contact number is not tollfree why u are asking call to tollfree number
                We have depositing current account opening form since two month but till date not open
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                  P
                  Prem1363
                  from Delhi, Delhi
                  Feb 5, 2019
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                  Address: Mumbai City, Maharashtra, 400022
                  Website: www.kotaklifeinsurance.com

                  Dear sir,

                  The ajent vignaharta direct insurance broker pvt d 221 sector 63 noida co partner with of kotak life issued me issued me soled me policy no 02306807 on 09.11.2011 with false promises that you take one time investment rs 30000/- and you get rs 100000/- after eight year so it will be matured 10.06.2018 but we have not received the money so far. I paid rs 30000/ through cheqe no[protected] syndicate bank for deposit as asked by husky voiced girls of vignaharta telling that they are from kotak assured plan and your money will be matured in eight year and get rs 100000/- buy by kotak insurance company. So we have not received rs 100000/-. I believe the being kotak insurance reputed company in india.

                  I request to forum can take action against vignaharta and insider of kotak life insurance and provide my matured amount rs 100000/- the policy copy first page enclosed herewith and the policy issue from kotak mahindra old mutual life insurance limited, central processing cenre 8 th floor, godrej coliseum, sion (East) mumbai 400022.

                  Prem narayan
                  A2 b / 63b ekata appartment
                  Paschim vihar, new delhi
                  Email: prem. [protected]@gmail.com
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Apr 05, 2019
                  Updated by Prem1363
                  The Company not refund money kotak assured plan and your money will be matured in eight year and get rs 100000/- buy by kotak insurance company. So we have not received rs 100000/-. I believe the being kotak insurance reputed company in india.
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                    Y
                    Youtube Craftman
                    from Chennai, Tamil Nadu
                    Feb 4, 2019
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                    Address: Chennai, Tamil Nadu, 600071

                    I was approved with a consumer loan and the first emi was on 5th Jan 2019. I received several emails stating nchs not registered pay through online but they presented a cheque in my account several times from Jan 5th till Feb 1st and there are so many bounce and inward return charges applied to my account till yesterday. I am been mentally pressurized by the number of follow ups made when the procedure followed by the bank was completely wrong and not notified to the customer through proper channel. The complaints team manager mr.saravanan from kotak consumer loan department advices me to pay the first emi on 4th February and instructing me to allow an other cheque bounce tomorrow 5th Feb to improve my cibil score when the fault is completely from their side. I would like to bring this to the proper channel and get justice from RBI and national consumer complaints team
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      R
                      Rockykito
                      from Delhi, Delhi
                      Feb 3, 2019
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                      Address: New Delhi, Delhi

                      It is very shamful that my money has been debited from my credit card by the name of bilpay.i don't have any kind of bill add in my app and i never pay anykind of bill from my kotak app.it is very bad for me and i am not happy to use kotak credit card.please remove this 300 rp bill which is given by your side.it is very helpful for me if you do so.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        S
                        Sanith Kumar
                        from Hyderabad, Telangana
                        Feb 2, 2019
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                        Resolved

                        Please cancel my card protection plan of my credit card... And you cannot deduct amount of 1649rs from my credit card for card protection plan without intimation or a call... And i have tried to call your customer care number but it is not at all connecting to speak with a person... If i lost my card i have to call one of the customwr care but it is not connecting how can you people protect my card...
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                        Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                        Regards,
                        CPP Team
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                          V
                          Vineet9939
                          from Noida, Uttar Pradesh
                          Feb 1, 2019
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                          On 28 dec 2018, i draw atm money from hdfc atm at sant nagar burari, transaction was passed but money not received.
                          I complained to customer care on 29 dec 2018, but after 7 days they mailed me that complaint is rejected because transaction was successful.
                          Therefore i request you to take this as serious and solve my problem immediately.
                          Crn[protected]
                          Transaction id[protected]
                          Complaint number - 1_[protected]
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            P
                            Pankaj Karde
                            from Mumbai, Maharashtra
                            Feb 1, 2019
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                            Address: Mumbai City, Maharashtra, 400066

                            Hi.

                            I have been using a credit card from kotak bank for over 2 years now. I have a credit card payment due on feb 2. I have no previous amount due for the card. The bank has been calling me since last 4 days for payment of the card. I said if the amount is due on 2nd, it would be done. But today they should have called more than 50 times. This is harassment to the core. I still paid the money today, that’s feb 1. But the calls have still not stopped. This is too much. I want kotak to answer me for the harrasment they have done.

                            Regards,

                            Pankaj karde
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              Y
                              Yatin Parmar
                              from Mumbai, Maharashtra
                              Feb 1, 2019
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                              Address: Mumbai City, Maharashtra, 400067

                              Kotak Mahindra Bank Harassment to me

                              - Block my Account last 4 months
                              - Wrongly block account
                              - KYC Documents submitted after 25 days not verification
                              - Visit to branch but no response
                              - I have complain to Customer car
                              - Without solution closed complain
                              - Again I have complain, KYC submitted but not verification
                              - After 2/3 days call your assistants and he told me representative not find your home address
                              - But I have regularly received Courier/Post ext. no any problem with address
                              - Your representation verified KYC document after 1 days
                              - Again complain successfully closed but my account blocked
                              - But my account not release/de-block
                              - I have loss Rupees 5000 to 8000, Lots of dividend return
                              - I have complain in Email No response
                              - I have complain in Telephone (customer card) No response
                              - I have visit to branch no response.
                              - Till date blocked my account not release/De-block account.
                              - If you are not take responsibility why should you open account.
                              - So I request you please help me closed my all account without wasting time
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                G
                                Gyan Droid
                                from Mumbai, Maharashtra
                                Feb 1, 2019
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                                Address: Thane, Maharashtra, 421203

                                I had kotak urbane credit card. I missed some payment so i decided to close this card by making payment of settlement 16500rs as the bank guy (Hitesh pawar) told me. My card limit was 15000 as this was my 1st credit card.

                                So i paid them next day after call which is[protected]. I was out of town at time of payment. I didn't received any reversal later from bank. Now bank keep on asking for 11100 rs to be paid for credit card bill.

                                Hitesh pawar ([protected]) the guy with i talked about settlement
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Feb 01, 2019
                                Updated by Gyan Droid
                                My name is prathamesh chavan.
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                                  H
                                  Harsha Veezy
                                  from Bengaluru, Karnataka
                                  Feb 1, 2019
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                                  Address: 560050

                                  Requesting to deactivate my kotak 811 account (Acc no: [protected] | crn:[protected] as there was misinformation provided while creating the account (Account holder name as been typed wrong and im not able to change it), so it would very helpful, if you guys deactivate my account, so that i can create a new account with correct and proper information. Hope you guys bounce back asap.

                                  Thanking you...
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    Janani Thangaraju
                                    from Virarajendrapet, Karnataka
                                    Feb 1, 2019
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                                    Address: Bangalore, Karnataka, 560037

                                    Hi,
                                    10 days before my due date i started receiving phone calls everyday stating ur due date is on 23rd, due to that inconvenience i stated i ll not make the payment i want to do settlement. But everyday atleast 20 to 30 times i receive call from the collections. Hence i requested to talk to a supervisor. A person named karthik spoke to me but the way he spoke to me was very insulting, he said i don't have the capacity to may after all 900. But i was ready to settle the complete amount at one shot which is 45000. But the way he spoke to me and his imsults are ridiculous which affected me mentally now am disturbed. I dont want to continue any services from kotak and am scared about the collection supervisor. Please help me from him.
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Feb 01, 2019
                                    Updated by Janani Thangaraju
                                    Please be very careful with this website, people call and starte they are calling on behalf of the bank and speak to you regarding settlement and send u a request via upi. Dont make the payment they ll give all emp id tell u its just an approval link. Don't do it its all fake I just received a call from [protected] named Rahul a fraud.
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                                      A
                                      AniketSingh0019
                                      from Chennai, Tamil Nadu
                                      Jan 31, 2019
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                                      Address: 560076

                                      My wife got a call from number [protected], which was a Kotak Number and a credit card was sold to her. She was told that the card has insurance of 5 lacs complimentary but later even before the credit card got delivered, she was charged 1399 on the card without her consent. Wrong information was given to her. This is a complete Fraud case and Kotak executives give wrong information while selling credit card. How can someone charge money without pin or OTP? call on [protected] to discuss
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                        R
                                        rahulsaini7339
                                        from Agra, Uttar Pradesh
                                        Jan 31, 2019
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                                        Address: 110032

                                        This is very pathetic service from kotak credit card department. As i have paid the billing amount on 3rd jan 2019 and my last date of payment was 5jan (There is some neft issue with bank and payment will reflect to kotak on 9th jan. Now i have received the new statement on 18th of jan 2019 and found late fee charges added with interest and gst in my current bill.
                                        Why i need to pay late fee charges?

                                        Crn[protected]

                                        Can you please confirm why i need to pay late payment charges?

                                        Regards,
                                        Rahul
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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