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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 95

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M
Mahesh Sons
from Kanpur, Uttar Pradesh
Dec 18, 2018
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Address: Kanpur, Uttar Pradesh, 208001

Dear team,

I have open a current account from kotak mahindra bank swaroop nagar branch kanpur. Branch can bee pos by the phram but we have many charges my current account i have told that branch person we have no issue resolve refunded my money my bank other we have closed two current account i hope resolve my issues

Regards
Jai gangwani
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    F
    faiyaz@cc
    from Kolkata, West Bengal
    Dec 18, 2018
    Resolved
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    Resolved

    Address: Kolkata, West Bengal, 700023

    I have transferred rs 2865 through my kotak upi vpa [protected]@kotak to my dbs bank upi vpa [protected]@dbs today at 10:02 am but the transaction failed and amount got deducted from my kotak account and the same hasn't been credited to my dbs account.
    Details:
    Upi ref no[protected]
    Amount deducted from a/c [protected] through upi [protected]@kotak
    +1 photos
    Dec 20, 2018
    Complaint marked as Resolved 
    I got my amount refunded.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      M
      mohammed arif k
      from Chennai, Tamil Nadu
      Dec 15, 2018
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      Address: Coimbatore, Tamil Nadu, 641001
      Website: Kotak bank

      Here i feel very bad about kotak bank really it's theft bank i did one transaction amount of 2200 on 10/12/2018 transaction reference number :[protected] amount has been debited from my account but beneficiary not received that amount so while contact the customer care they said transaction failed so within 24 to 48 hours it ll return to your account but still now not received it when i am asking now also saying have to wait 2 or 1 working days but am not getting the amount really worst this amount is very important for me because of this i paid fine amount also what the hell your doing bloody # worst bank and worst service
      Name : mohammed arif
      Contact:[protected]
      Mail: [protected]@gmail.com
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Dear Team. You have deducted my money two time without any issue one 49 and second time 460 how to this you are doing is that not write my account number is [protected] kindly please help why you are deducted money in my account Surat udhana banach onlkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkklkkkkkkkkkkkkkkkkkkkkkkklllllllkll

      regarding about transaction failed and not refunded to my account - Comment #3299553 - Image #0
      Dear sir
      I have withdrawan cash of RS.5000/- but not received cash from ATM on 10.12.2018 on 19.05 Resp No103

      Kindly check the same and credit to my account no[protected]

      Thanks
      Regards
      Santosh Gawas
      [protected]
      Unhappy with kotak
      I didn't received any credit card from kotak bank but they are asking to pay credit card bill and my savings balance was moved to closing balance.no customer service at all.worst bank services never seen
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        S
        ShootMe
        Dec 14, 2018
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        Address: 362001

        It's really sad and unfortunate thing to let you know about rude and unprofessional behavior from kotak bank junagadh _gujarat branch's employee (Khyati vekariya) and branch head (Inderjeet mehta) on 28 and 29 november 2018.
        It was not at all a pleasant experience to request opening a current account at that branch which probably branch staff seemed to be not interested.
        1. To start with the first thing when i requested to open account was the lady khyati asked me to send documents on her whattsapp number to her so she can prepare and print that on letter head which i denied due to privacy reasons and i don't think that's my details are safe on anyone's personal number. I asked for her email address and managed to send one of the doc but the other docs were not going through likley to be the file size issue. She again later requested my personal id and address docs on whatsapp which i denied and later managed to print it out. Staff can always defend themselves giving all this techincal issues but asking for clients personal data on whatsapp or any public social media is unsafe.
        2. Secondly, she was not at all knowledgeable and was asking for my mothers name to be filled in mothers maiden name. She even didn't had enough knowledge of product features when asked few questions relation to current ac and all pay payment gateway. I do understand not everyone has knowledge about all products but the basics of current account should be not that difficult when she came is attending client for that specific product.
        3. She was continuously forcing me to go for 1lakh aqb account even me asking about the lowest possible aqb and still she pushed for the 1lakh one which was out really pushy and unexpected behavior as its clients choice and not bankers choice to opt for ac.
        4. I later opted for 25000 aqb and again same pushy and rude behavior for double ip, why the hell someone has to push a client and give such a bad experience with a simple product of banking.
        5. Later there were few docs missing from my end which i requested to get it collected and that lady denied, so being already existing family relationship my dad called up the branch head to get it collected. And branch head was even ruder and spoke quite inappropriately, not at all polite and showing the unprofessional way of dealing with customer and letting us know that there are so many problems with my account opening and it's favor they doing to open account at junagadh branch. That's not expected from a branch head and a team of such a big bank. The level of customer experience you give us that will matter at the end and all this attitude and unethical and rude behavior will be always remembered. Really disappointed with level of service i got from such a reputed bank and i feel like sharing this experience on social media.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Sir i have submitting my document for kyc
        Before month but no reply by branch or customer service
        So i sad with this account so i think close my account

        rude and unprofessional customer experience - Comment #3300689 - Image #0
        I Need My Mother credit card Sattelment we already Pay Two and three Months Amount still before 4 and 5 Months we will not used the credit card Thats Why we need Credit card Sattelment Otherwise I Will Go to the Consumer Court PLS Send Me A Sattelment letter
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          D
          deepak@84987
          from Itarsi, Madhya Pradesh
          Dec 13, 2018
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          Address: 495001
          Website: KOTAK MAHINDRA BANK

          I booked a train ticket in irctc through paytm gateway using my kotak online banking on 17th dec, 2018.
          The ticket didnt booked but amt.(770.98+770.98) was deducted from my kotat bank account.this inceidence happened two time.
          Recently i checked my irctc account, there it is showing rs.770.98 refunded and rs. 770.98 pending from bank end, but in both case amt had not been credited in my kotak bank account.

          Following are the transaction details found in irctc account.
          Transaction id:[[protected]] Status: ''Not Booked''
          Transaction id:[[protected]] Status: ''Not Booked''

          Pfa, please check and do the needful.
          My name: Deepak Kanjani
          Irctc Id : sonu84987
          Contact number: +91-[[protected], [protected]].
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Ad-hoc stamt 118 rupess redused my account
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            K
            KAPIL SIHAG
            from Siwana, Rajasthan
            Dec 13, 2018
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            Please note, on 12 december 2018, i tried to transfer 700rs to another acc using kotak mahindra bank mobile application but transfer has failed, after that i tried again but same issue i found, main problem is my money has been deducted from my acc, i tried to call customer care but call not connected. I have not get refund, so please let me know as soon as possible.
            Acct [protected]
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Someone from Mumbai transacted through my debit card for rupees 34000 however card was with me in my office at that time. when i saw the message of transaction I called customer care and told about the fraud but did not receive any email for registration for fraud .
            jambagisarita's reply, Dec 8, 2018
            This is my salary account and they have transacted all the money from my card. How can I servive without money a whole month please tell me
            Plz Deactivate my 811 Account
            Account no. :- [protected]
            CRN No. :[protected]
            Ankitpandit's reply, Nov 30, 2018
            Plz Deactivate my 811 Account
            Account no. :- 1213049794
            CRN No. :- 312261677
            Complain lodged on 26.11.2018 but no response
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              S
              sarbajit pal
              from Kolkata, West Bengal
              Dec 13, 2018
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              Address: Kolkata, West Bengal

              I have an kotak 811 lite account. I didn't do full kyc. Some days back all of a sudden my account got freezed. I couldn't do a single transaction after that. I have more than 50000 rs.in that. I conplained to customer care, they told me to go to the branch. The people in branch didn't help me either.

              I don't know what to do.. I think i should complain in consumer forum.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Good morning sir
              Sir mene kotak mahendra bank me apply kiya tha or Registration fee 1800Rs or police verification document verification and address verification fee 5000Rs jama kar diye hai per uske bad bhi mujhe koi feed back nahi mila hai
              Please Sir help me
              I want to withdraw money in Axis Atm machine, but cash not dispenced and amount debited is two times..
              Plz check it immediately and return my amount..
              Reference no:[protected]

              kotak 811 lite - Comment #3300633 - Image #0
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                T
                thekazi
                from Jamnagar, Gujarat
                Dec 12, 2018
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                Address: Mumbai City, Maharashtra, 380004
                Website: [email protected]

                Tbms charges applied without my prior information. Request to refund my money back. Other wise i have to complain in my company and have to viral such type of fraud with me. This is request you to credit my 3000 ir back.
                I m very unhappy with kotak mahindra services. I will have to think twice to suggest any one to make deals with kotak.

                My acc. No-[protected]
                Ifcs-kkbk0001367
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                11-12-18 i was trying to add money (Rs 1000) to my kotak 811 account through my net banking .

                The transaction was successful but my money is not credited to my kotak 811 Account.
                screenshot of message transaction id .

                tbms without prior information - Comment #3297927 - Image #0
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                  R
                  rakeshdas2102
                  from Mumbai, Maharashtra
                  Dec 12, 2018
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                  Hi, i am transfer a personal loan from tata capital to kotak mahindra in the year apr-2017. Till date as of now i have been paying the loan amount. No regrets, but my only concern is i have 1 emi pending which i am unable to pay. And now the agents is really harassing through phone or coming to my home and disturbing my wife mentally. I already told them i will pay. Been a middle class person i have to adjust the amount as it's not too small amount for me. But they are not listening to me. My loan no is spln[protected]. This incident has happened on 11/12/2018 when they entered at my home and start talking aggressively to my wife and then to me on phone.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Dear sir,

                  phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.
                  my number is[protected].

                  regard
                  Deivid
                  I have withdrawn Rs 700 from andhra bank atm, but money was strucked in atm itself, i didn't got the money, but amount from my account balance Rs 700 has been deducted
                  Kotak Mahindra Bank Customer Care's response, Dec 14, 2018
                  Verified Support
                  Hi! We're sorry to see you had a bad experience. In order to help you better, please let us know your concerns at [email protected] along with your contact details. Thanks! ^Team Kotak
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                    H
                    hii8738@
                    from Bengaluru, Karnataka
                    Dec 12, 2018
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                    Address: 560034

                    I booked a cycle 3186311 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      B
                      Bhimesh1980
                      from Chandigarh, Chandigarh
                      Dec 10, 2018
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                      Address: Nashik, Maharashtra, 422013
                      Website: www.kotak.com/en/personal-banking/loans/home-loan.html

                      Dear Team
                      I have Switched my home loan account from Kotak mahindra bank to LIC and the Home loan contract terminated on 26th Nov 2018.
                      Yet I didn’t received my original property papers.
                      kotak mahindra bank Nashik team is not responding at all

                      1) Home Loan Account Number HF 37292924
                      2) Top up Loan Account Number HF 37316726

                      Regards
                      Bhimeshwar Pardhi
                      [protected]
                      [protected]
                      =================
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        N
                        Nemish Kothari
                        from Bengaluru, Karnataka
                        Dec 10, 2018
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                        Address: 560010

                        Sir. I am being bombarded with innumerable calls from Kotak Mahindra Bank asking me to avail credit card facility. I have given complaints about such calls to there 24x7 customer service centre and also tweeted them about such unsolicited calls.

                        I have been getting calls from different numbers here are few which I have noted.
                        [protected],[protected],[protected],
                        Though I have registered my mobile number in DNC registery I still get calls from these hunks who care as damn about somebody's privacy or the law
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          M
                          music from village
                          from Murwara, Madhya Pradesh
                          Dec 8, 2018
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                          request for passbook

                          Address: Ujjain, Madhya Pradesh

                          Please provide me a pass book as soon as
                          Possible because i have to submit in my office. Without passbook i can't get my sallery from last 3 month. My boss asking that where is your passbook. So i have only one answer that i have no passbook on. Paper, and they didn't accept the virtual mobile passbook
                          Plese give me a passbook.
                          I will be thankful you...
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                          N
                          from Bengaluru, Karnataka
                          Dec 10, 2018
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                          Address: 560005

                          Thank you for using your Debit Card XX4270 for Rs.424 at JFWLTDPAYU on[protected]:35:14. Available balance in A/C XX4920

                          Please check on the above message as i did the online transcation on the above mentioned date and timing but Money got deducted from my account but didn't reach merchant above that is domino pizza manager is saying money did not get credited to your account and Please check with the book.need immediate attention on this. Please look into the issue as early as possible.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            D
                            diya anand
                            from Delhi, Delhi
                            Dec 7, 2018
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                            Address: New Delhi, Delhi

                            Today i went to my nearest atm in daryaganj for withdrawing an amount of rs 5000 i have received a mail that the money has been debited from my account [protected] but i haven't received any cash and the atm showed transaction failure kindly look into it and revert as soon as possible
                            Name =anita anand
                            Account number =[protected]
                            Bank name= kotak bank
                            Email id=anita. [protected]@gmail.com
                            Phone no= [protected]
                            [protected]
                            +1 photos
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              K
                              kmsva38
                              from Chennai, Tamil Nadu
                              Dec 7, 2018
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                              Address: 609001

                              I opened a nri account in kotak mahindra bank, mayiaduthurai branch. While opening my account, they made a mistake and updated my mobile number wrongly in system. Due to that i can't access my bank account.

                              After many call to the customer care and branch... No use still haven't update my mobile number after a month time.

                              I can't access my account and my minimum balance amount also struck... They need to update my account else close my account.

                              Mobile number: +[protected]
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Sir mera credit card ka Sara detail de chuka hu abhi tak aaya nhi h
                              Regard
                              SOORAJ Maurya
                              Mo no [protected]

                              mobile updated wrongly while opening account - Comment #3294557 - Image #0
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                                N
                                Nilesh Patil123
                                from Panhala, Maharashtra
                                Dec 7, 2018
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                                Address: Pune, Maharashtra, 411029
                                Website: www.kotak.com

                                My kotak bank account [protected] yogita ambalal patil we have kotak account two year back, we are not using it but 2 month back we went kotak to activate account & executive told me to convert it into zero balance account we said 1500 debit charges same maintenance fees need to pay,
                                Then we done zero balance account. And put 25k cheque but out of it they debit 7k and we told them so they said its charges so no ethical statement kotak bank bhandarkar road pune branch, so they told me we wave off charges so still they return 4200 only, and same days back they against take 3000 as charges
                                No ethical statement no services at all so kotak take mine 6000 as charges and they misguide me
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sanjeev Bisht
                                  from Ambala, Haryana
                                  Dec 6, 2018
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                                  Resolved

                                  Address: Chandigarh, Chandigarh, 160101
                                  Website: www.Kotak Mohindra 811

                                  I had opened online saving account in kotak mohindra 811 on 15/11/2018 and subsequently transferred rs.1500/- in this account. But when i tried to transfer this amount to some other bank account, it was informed thorough massage that kyc is required. I have submitted all relevant documents (Required for kyc) to the bank's representative on 26/11/2018 but till date they haven't completed the process of kyc and i again received a massage on 06/12/2018 for kyc.
                                  Jan 11, 2019
                                  Complaint marked as Resolved 
                                  The company had telephonically ( through their customer care) intimated that the KYC process will be completed with in 3 days and subsequently through SMS intimated that the KYC process is completed. Thanks for Consumer forum.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    S
                                    Shimoga cp
                                    from Bengaluru, Karnataka
                                    Dec 8, 2018
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                                    credit card noc claim

                                    Address: Bangalore, Karnataka, 560043

                                    I am shimoga cp, i was cleard my kotek card payment on 03. Aug. 2016 and statement showing 0 balance. But that I am not receiving noc. Know few days back received 3 month card statement, its showing 0 balance and bank person also telling amount to pay, its showing 0 balance, My kotek card crn no is 34733024. Pls provide noc. Already i visited fol MG road, Bangalore branch four times. My email id is [protected]@gmail.Com. pls provid br...
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                                    Kamalakanta Pattanaik
                                    from Rajkot, Gujarat
                                    Dec 5, 2018
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                                    I have received a notice from the appointed sole arbitrator for initiation of arbitration proceedings in respect of a personal loan for which i am the first guarantor. The arbitration is to take place at Chennai in respect of the personal loan. The arbitration is to take place in chennai, whereas i am based in Ahmedabad . The letter received earlier was from the law firm asking this arbitrator to invoke the arbitration clause, stating that the borrower had failed to pay back the entire loan amount after some emi's were bounced. However after knowing this i had contacted the executives of Kotak Mahindra Bank and as per their response i have paid the due amount regularly from the month of August on behalf of the borrower and got a confirmation from the bank representative that all is well now. And now after four months, i received this letter. Kindly help how to handle the case ?
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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