Kotak Mahindra Bank Complaints & Reviews

Dear team,

I have open a current account from kotak mahindra bank swaroop nagar branch kanpur. Branch can bee pos by the phram but we have many charges my current account i have told that branch person we have no issue resolve refunded my money my bank other we have closed two current account i hope resolve my issues

Regards
Jai gangwani

I have transferred rs 2865 through my kotak upi vpa [protected]@kotak to my dbs bank upi vpa [protected]@dbs today at 10:02 am but the transaction failed and amount got deducted from my kotak account and the same hasn't been credited to my dbs account.
Details:
Upi ref no[protected]
Amount deducted from a/c [protected] through upi [protected]@kotak

Here i feel very bad about kotak bank really it's theft bank i did one transaction amount of 2200 on 10/12/2018 transaction reference number :[protected] amount has been debited from my account but beneficiary not received that amount so while contact the customer care they said transaction failed so within 24 to 48 hours it ll return to your account but still now not received it when i am asking now also saying have to wait 2 or 1 working days but am not getting the amount really worst this amount is very important for me because of this i paid fine amount also what the hell your doing bloody # worst bank and worst service
Name : mohammed arif
Contact:[protected]
Mail: [protected]@gmail.com

It's really sad and unfortunate thing to let you know about rude and unprofessional behavior from kotak bank junagadh _gujarat branch's employee (Khyati vekariya) and branch head (Inderjeet mehta) on 28 and 29 november 2018.
It was not at all a pleasant experience to request opening a current account at that branch which probably branch staff seemed to be not interested.
1. To start with the first thing when i requested to open account was the lady khyati asked me to send documents on her whattsapp number to her so she can prepare and print that on letter head which i denied due to privacy reasons and i don't think that's my details are safe on anyone's personal number. I asked for her email address and managed to send one of the doc but the other docs were not going through likley to be the file size issue. She again later requested my personal id and address docs on whatsapp which i denied and later managed to print it out. Staff can always defend themselves giving all this techincal issues but asking for clients personal data on whatsapp or any public social media is unsafe.
2. Secondly, she was not at all knowledgeable and was asking for my mothers name to be filled in mothers maiden name. She even didn't had enough knowledge of product features when asked few questions relation to current ac and all pay payment gateway. I do understand not everyone has knowledge about all products but the basics of current account should be not that difficult when she came is attending client for that specific product.
3. She was continuously forcing me to go for 1lakh aqb account even me asking about the lowest possible aqb and still she pushed for the 1lakh one which was out really pushy and unexpected behavior as its clients choice and not bankers choice to opt for ac.
4. I later opted for 25000 aqb and again same pushy and rude behavior for double ip, why the hell someone has to push a client and give such a bad experience with a simple product of banking.
5. Later there were few docs missing from my end which i requested to get it collected and that lady denied, so being already existing family relationship my dad called up the branch head to get it collected. And branch head was even ruder and spoke quite inappropriately, not at all polite and showing the unprofessional way of dealing with customer and letting us know that there are so many problems with my account opening and it's favor they doing to open account at junagadh branch. That's not expected from a branch head and a team of such a big bank. The level of customer experience you give us that will matter at the end and all this attitude and unethical and rude behavior will be always remembered. Really disappointed with level of service i got from such a reputed bank and i feel like sharing this experience on social media.

I booked a train ticket in irctc through paytm gateway using my kotak online banking on 17th dec, 2018.
The ticket didnt booked but amt.(770.98+770.98) was deducted from my kotat bank account.this inceidence happened two time.
Recently i checked my irctc account, there it is showing rs.770.98 refunded and rs. 770.98 pending from bank end, but in both case amt had not been credited in my kotak bank account.

Following are the transaction details found in irctc account.
Transaction id:[[protected]] Status: ''Not Booked''
Transaction id:[[protected]] Status: ''Not Booked''

Pfa, please check and do the needful.
My name: Deepak Kanjani
Irctc Id : sonu84987
Contact number: +91-[[protected], [protected]].

Please note, on 12 december 2018, i tried to transfer 700rs to another acc using kotak mahindra bank mobile application but transfer has failed, after that i tried again but same issue i found, main problem is my money has been deducted from my acc, i tried to call customer care but call not connected. I have not get refund, so please let me know as soon as possible.
Acct [protected]

I have an kotak 811 lite account. I didn't do full kyc. Some days back all of a sudden my account got freezed. I couldn't do a single transaction after that. I have more than 50000 rs.in that. I conplained to customer care, they told me to go to the branch. The people in branch didn't help me either.

I don't know what to do.. I think i should complain in consumer forum.

Tbms charges applied without my prior information. Request to refund my money back. Other wise i have to complain in my company and have to viral such type of fraud with me. This is request you to credit my 3000 ir back.
I m very unhappy with kotak mahindra services. I will have to think twice to suggest any one to make deals with kotak.

My acc. No-[protected]
Ifcs-kkbk0001367

Hi, i am transfer a personal loan from tata capital to kotak mahindra in the year apr-2017. Till date as of now i have been paying the loan amount. No regrets, but my only concern is i have 1 emi pending which i am unable to pay. And now the agents is really harassing through phone or coming to my home and disturbing my wife mentally. I already told them i will pay. Been a middle class person i have to adjust the amount as it's not too small amount for me. But they are not listening to me. My loan no is spln[protected]. This incident has happened on 11/12/2018 when they entered at my home and start talking aggressively to my wife and then to me on phone.

I booked a cycle 3186311 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Dear Team
I have Switched my home loan account from Kotak mahindra bank to LIC and the Home loan contract terminated on 26th Nov 2018.
Yet I didn’t received my original property papers.
kotak mahindra bank Nashik team is not responding at all

1) Home Loan Account Number HF 37292924
2) Top up Loan Account Number HF 37316726

Regards
Bhimeshwar Pardhi
[protected]
[protected]
=================

Sir. I am being bombarded with innumerable calls from Kotak Mahindra Bank asking me to avail credit card facility. I have given complaints about such calls to there 24x7 customer service centre and also tweeted them about such unsolicited calls.

I have been getting calls from different numbers here are few which I have noted.
[protected],[protected],[protected],
Though I have registered my mobile number in DNC registery I still get calls from these hunks who care as damn about somebody's privacy or the law

Please provide me a pass book as soon as
Possible because i have to submit in my office. Without passbook i can't get my sallery from last 3 month. My boss asking that where is your passbook. So i have only one answer that i have no passbook on. Paper, and they didn't accept the virtual mobile passbook
Plese give me a passbook.
I will be thankful you...

Thank you for using your Debit Card XX4270 for Rs.424 at JFWLTDPAYU on[protected]:35:14. Available balance in A/C XX4920

Please check on the above message as i did the online transcation on the above mentioned date and timing but Money got deducted from my account but didn't reach merchant above that is domino pizza manager is saying money did not get credited to your account and Please check with the book.need immediate attention on this. Please look into the issue as early as possible.

Today i went to my nearest atm in daryaganj for withdrawing an amount of rs 5000 i have received a mail that the money has been debited from my account [protected] but i haven't received any cash and the atm showed transaction failure kindly look into it and revert as soon as possible
Name =anita anand
Account number =[protected]
Bank name= kotak bank
Email id=anita. [protected]@gmail.com
Phone no= [protected]
[protected]

I opened a nri account in kotak mahindra bank, mayiaduthurai branch. While opening my account, they made a mistake and updated my mobile number wrongly in system. Due to that i can't access my bank account.

After many call to the customer care and branch... No use still haven't update my mobile number after a month time.

I can't access my account and my minimum balance amount also struck... They need to update my account else close my account.

Mobile number: +[protected]

My kotak bank account [protected] yogita ambalal patil we have kotak account two year back, we are not using it but 2 month back we went kotak to activate account & executive told me to convert it into zero balance account we said 1500 debit charges same maintenance fees need to pay,
Then we done zero balance account. And put 25k cheque but out of it they debit 7k and we told them so they said its charges so no ethical statement kotak bank bhandarkar road pune branch, so they told me we wave off charges so still they return 4200 only, and same days back they against take 3000 as charges
No ethical statement no services at all so kotak take mine 6000 as charges and they misguide me

I had opened online saving account in kotak mohindra 811 on 15/11/2018 and subsequently transferred rs.1500/- in this account. But when i tried to transfer this amount to some other bank account, it was informed thorough massage that kyc is required. I have submitted all relevant documents (Required for kyc) to the bank's representative on 26/11/2018 but till date they haven't completed the process of kyc and i again received a massage on 06/12/2018 for kyc.

I am shimoga cp, i was cleard my kotek card payment on 03. Aug. 2016 and statement showing 0 balance. But that I am not receiving noc. Know few days back received 3 month card statement, its showing 0 balance and bank person also telling amount to pay, its showing 0 balance, My kotek card crn no is 34733024. Pls provide noc. Already i visited fol MG road, Bangalore branch four times. My email id is [protected]@gmail.Com. pls provid br...

I have received a notice from the appointed sole arbitrator for initiation of arbitration proceedings in respect of a personal loan for which i am the first guarantor. The arbitration is to take place at Chennai in respect of the personal loan. The arbitration is to take place in chennai, whereas i am based in Ahmedabad . The letter received earlier was from the law firm asking this arbitrator to invoke the arbitration clause, stating that the borrower had failed to pay back the entire loan amount after some emi's were bounced. However after knowing this i had contacted the executives of Kotak Mahindra Bank and as per their response i have paid the due amount regularly from the month of August on behalf of the borrower and got a confirmation from the bank representative that all is well now. And now after four months, i received this letter. Kindly help how to handle the case ?