[Resolved] Kotak Mahindra Bank — Bad service from Kotak Mahindra Bank | |||
I am long back customer of Kotak Mahindra bank. Today(i.e.14Oct.2014) I went to Nigdi, Pune branch for deposit money. But cashier told me your KYC compliance is in incomplete form so I can't accept your cash otherwise give related KYC documents. But I have already submitted all documents at the time of Account opening. Also to support staff I asked hem about Adharcard xerox copy with me, but he ask me about original copy. How an Individual can handle original documents always. So after that I asked the same with Customer care but they reply me you can deposit cash through our ATM machine. If I can deposit cash through ATM machine also able to do online transactions(using Internet Banking) then at that time where is Bank KYC norms...? And I didn't receive any SMS or call from bank regarding pending KYC documents. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
4806
Pending
0
Resolved
1326
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Apologies for the inconvenience caused. We would be glad to assist you, hence request you to kindly provide your Account / Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and address all your concerns to your satisfaction.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team.