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Kotak Mahindra Bank — balance deduction in atm

Dear sir/madam

I am holding kotak mahindra account since 2017 or so and it is a salary account (Account number [protected]). It was told at that time that there is no charge applied by bank for atm withdrawal for any number of transactions at any bank atm domestic and last 3 moths it's deducted 23.60/- 5 times. Since this is zero balance account and free atm/debit card that can be used to transact worldwide then why you are deducting suddenly. Please explain the reason and if it is incorrectly deducted, please refund it.

balance deduction in atm

Complaint Status

[Mar 02, 2018] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051