Kotak Mahindra Bank — banking service, opening a new a/c

Address:	New Delhi, Delhi
Website:	www.kotak.com/en.html

I have applied for opening a new a/c at kotak dwarka sec-5, new delhi branch one month ago; however it is still not activated even though they en-cashed my cheque.
Filed first level grievance# 1-[protected], a week ago, but still no resolution, and their website doesn't allow to file second level grievance. Erroring out every time i fill it. Is it done intentionally to discourage customers to fill.
Even sending mail to higher management doesn't serve any purpose as they don't respond.
Thinking to take back my decision to open an account there.