Kotak Mahindra Bank — best compliments gift card

Address:

Gurgaon, Haryana, 122002

My husband and i were given two gift cards from our common employer (Ernst and young) at the time of our wedding. I tried to use them but transaction was declined on both. Soon after i left the country. I came back and called the customer care. They days the card it fit to use. I tried using the card again, and again transaction declined. I called them again, same response.. Everything is okay. When i refused to hang up then they printed further and realized the card is blocked for swiping. Since then, it's been more than two weeks and they raise a ticket number saying they will call back and haven't called a single time. I went to two different branches, they also refused to help stating it is a customer care issue. Customer care days go to the bank. I even wrote an email to them.. Guess what.. They raised another ticket. The card expires in a month. I have 10000 rupees stuck. They're saying return the card to the employer. My husband and i don't work there anymore. This is such a nonsense situation. Can anyone please help.