Kotak Mahindra Bank — Cancellation of Insurance Policy on Free Lookup not supported

Hi Team,

I have taken a loan on Kotak Mahindra as an OD Account and the agents and the manager assured that they will help to cancel the Insurance taken along with OD during the Free lookup period.

After the loan was taken, they told that they will check and get back to me on the cancellation and almost towards the end of the free lookup period, they are coming now and saying that they dont have cancellation policy.

I am a physically challenged person. If I have been notified in the earlier stages itself, I would have taken right time to reach the bank and get it cancelled. But now, I am unable to get it cancelled due to which I have lost almost 8800 Rupees because of this useless policy.

I need the refund for this and I want the policy to be cancelled at any cost. I request your forum to help me get this.

The manager who processed the loan was giving an assurance to get this sorted before the loan was taken and talking rudely and shouting on me now that they didnt assured it. This is literally a cheating for selling their products. The manager name is Gopi and his mobile number is [protected]

The agent who processed my loan is Sneha and her number is [protected]

My Loan account number is [protected]
Was this information helpful?
No (0)
Yes (0)
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Kotak Mahindra Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
    View all Kotak Mahindra Bank contact information