[Resolved]  Kotak Mahindra Bank — CAR EMI Not getting deducted

Address:560076
Website:kotakmahindra.com

Hi All,

I opted for a car loan from Kotak Mahindra Bank where they had to open an account for the ECS to happen automatically and EMI gets deducted on monthly basis.

But the ECS always used to hit some other account number which doesn't belong to me and I used to do manual transfer of EMI once all the random charges were removed after explaining the issue to the executive every month.

After hearing the same commiting statement from the executive every month that from next month this issue would be resolved, I got tired after waiting for an year and now the executive are not reversing the amount and telling me that the ECS targeting a different account is not their problem.

Please help me in addressing the same at the earliest.
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Mar 20, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2017
Kotak Mahindra Bank Customer Care's response
Hi, request you to kindly write us a mail service.[protected]@kotak.com with your details for us to assist you further.^Team Kotak
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