Kotak Mahindra Bank — Car RC not received even after 6 months of taking Car Loan but installments are running

Address:	New Delhi, Delhi, 110083
Website:	www.kotak.com

After lots of efforts, I planned to bought a 2nd hand car on loan. So I choose Kotak Mahindra Bank for borrowing Car Loan as I had salary a/c with them. I got loan approval of Rs. 3, 00, 000/- on 18th June 2015 and cheque of Rs. 2, 91, 000/- after deductions ( Service Charge + Taxes + RC transfer fees of Rs. 2700/- ) disbursed & received on 26th June 2015. Agent "Vinay Kumar" who was involved in this loan process, told me that you will got your RC in next 20 - 30 days. But till now I didn't get my car's RC and it has been around 170 days ( around 6 months). After 20 days when I called him he said you'll receive your RC soon and after that day he didn't pick my phone. After lots of follow up from dealer and bank I came to know that he has left and another agent named "Santosh Kumar" is handling this case in October 2015 he asked me for documents again, I gave him Pan Card and Voter Id Card copies again because my previously given document was misplaced. He said before 30th October 2015 you will get your RC but after that also same thing happened and in November I again contacted him he said now we got previous owner's documents, within 15 days you'll get your RC then at the end of November he gave his senior's number and said he'll give your RC. I called his senior 2 or 3 times and he also always told me, I am not in office let me check your RC status and I'll call you back in 15 - 20 minutes, but he didn't call back anytime and now he also do not pick my phone. I am totally frustrated from this irresponsible behavior from Kotak Mahindra Bank and their agents. I am suffering from mental stress. Being a corporate professional I cannot go to branch every time after taking leave from office, It is affecting my professional life as well. Till now I had made more than 300 calls and visited bank branch more than 10 times after leave from office but still not getting any resolution. I have paid 5 installments of Rs. 10, 662 each after taking loan but I am not able to drive my car just because of RC. Without RC I cannot takeout my Car from my home. I need my RC as soon as possible and I need my 5 months installments (5 * 10, 662 = Rs.53, 310/-) back which I paid for getting harassed from bank, my phone call bills and conveyance charges of Rs. 5, 000/-. I did lots of efforts for getting my RC but didn't get that's why choose this medium and I need my RC as well as compensation from bank.